Compare Xerox vs T-Mobile BETA

Pros

Upbeat environment, hourly plus commission allowed me to make more part time than working full time elsewhere, company gifted stock, full benefits and time off for p/t and full time, great discount... on cell service. Diversity and inclusion.

Cons

Make goals or you’ll be badgered constantly, extremely fast paced so it’s hard to take much time with customers without being confronted about it, unethical coworkers, high stress environment. Too... much emphasis on the current service/product that’s being pushed at the time.

Advice to Management

Mgmt is pretty good but it’s the luck of the draw. Mgmt can get better results by being positive to their employees, not negative. For DM and above, try to be authentic and make employees feel they... aren’t just another face. Don’t only acknowledge your top tier salespeople. Relate to employees that good customer service is important, not just making money. Relate that good customer service leads to sales and true clients who will be loyal and refer others to the business. Corporate, it’s understood things change but there is too much change in what the business focus is for a certain period. Ex: cash cards that we highly pushed that were discontinued after a short while. We had so much pressure to push the flavor of the day that it became uncomfortable for us and the customers.