Compare Zendesk vs Twilio BETA

See how Twilio vs. Zendesk compare on employee ratings, job openings, CEO approval, business outlook and more.

Employee Ratings

Overall Rating
(full-time and part-time employees only)
4.1
(based on 484 reviews)
4.1
(based on 177 reviews)
Career Opportunities
3.9
4.1
Compensation & Benefits
4.0
4.3
Work-life balance
4.2
3.7
Senior Management
3.7
3.8
Culture & Values
4.1
4.2
CEO Approval
Zendesk Ceo Mikkel Svane
95%Mikkel Svane
Twilio Ceo Jeff Lawson
91%Jeff Lawson
% Recommend to a friend
78%
76%
Positive Business Outlook
74%
85%

Salaries

Salaries for similar jobs
Software Engineer29 Salaries
$118,626/yr
Account Executive18 Salaries
$68,767/yr
Senior Manager5 Salaries
$160,056/yr
Software Engineer27 Salaries
$113,483/yr
Account Executive4 Salaries
$99,984/yr
Business Development Representative10 Salaries
$60,730/yr

What Employees Say

Pros
"Work life balance"(in 95 reviews)
"Great people"(in 42 reviews)
"Work life balance"(in 9 reviews)
"Great culture"(in 8 reviews)
Cons
"Growing pains"(in 36 reviews)
"No 401k matching"(in 17 reviews)
"Growing pains"(in 26 reviews)
"Company is growing"(in 12 reviews)
Featured Review
"Great company"Jan 11, 2019

Current Employee - General Management

I have been working at Zendesk full-time for more than 3 years

Pros

Good product, good people, good culture, fair pay, good work-life balance, plenty of opportunity for career progression.

Cons

As with any young company there are growing pains, but the company does a decent job of addressing them as they come.

Current Employee - Anonymous Employee

I have been working at Twilio full-time for less than a year

Pros

I've found that people at Twilio are smart, driven and want to do the right thing. There's a huge market opportunity where we're addressing real customer challenges in ways that make people's jobs... easier. Love that we use our product for social good and appreciate the opportunity to make a difference in more ways that one. There's a lot of new management and they are people who have worked at scale and can help us as we continue to grow and evolve. Good people, lots of challenging work, and great market opportunity!

Cons

2019 was a year of growing pains. We doubled our workforce and don't have the infrastructure and processes that support our size and scale. We need to go slower to go faster long term since we're... feeling the growing pains that come with this level of growth. We sometimes fail to live our value of ruthlessly prioritizing and try to do too much at one time. Have many first time managers who are learning on the job which is hard, especially when you're working with a distributed team.

Advice to Management

Love what I'm hearing about us investing more in systems and processes so please make certain we really do it and don't let other priorities get in the way. Need to invest in managers and make... certain they are great and don't tolerate anyone, especially managers, who aren't great and who don't live our values. Continue to focus on our customer and wearing the customers shoes but make certain you pay attention to the internal customers as well. Believe we can have an amazing future and be one of the best companies ever if we focus on these things.

Job Postings