Compare Zendesk vs Twilio BETA

See how working at Zendesk vs. Twilio compares on a variety of workplace factors. By comparing employers on employee ratings, salaries, reviews, pros/cons, job openings and more, you'll feel one step ahead of the rest. All salaries and reviews are posted by employees working at Zendesk vs. Twilio. Learn more about each company and apply to jobs near you.
Zendesk company icon

Zendesk

Twilio company icon

Twilio

Employee Ratings

  • Zendesk scored higher in 3 areas: Work-life balance, Culture & Values and Positive Business Outlook.
  • Twilio scored higher in 6 areas: Overall Rating, Career Opportunities, Compensation & Benefits, Senior Management, CEO Approval and % Recommend to a friend.
Overall Rating
(full-time and part-time employees only)
Overall Rating
(full-time and part-time employees only)
4.3
(based on 275 reviews)
Overall Rating
(full-time and part-time employees only)
4.4
(based on 372 reviews)
Career Opportunities
Career Opportunities
4.0
Career Opportunities
4.3
Twilio employees rated their Career Opportunities 0.3 higher than Zendesk employees rated theirs.
Compensation & Benefits
Compensation & Benefits
4.0
Compensation & Benefits
4.4
Twilio employees rated their Compensation & Benefits 0.4 higher than Zendesk employees rated theirs.
Work-life balance
Work-life balance
4.4
Work-life balance
4.2
Senior Management
Senior Management
4.0
Senior Management
4.2
Culture & Values
Culture & Values
4.6
Culture & Values
4.5
CEO Approval
CEO Approval
Zendesk Ceo Mikkel Svane
95%
95%Mikkel Svane
CEO Approval
Twilio Ceo Jeff Lawson
96%
96%Jeff Lawson
% Recommend to a friend
% Recommend to a friend
84%
% Recommend to a friend
87%
Twilio employees rated their % Recommend to a friend 3% higher than Zendesk employees rated theirs.
Positive Business Outlook
Positive Business Outlook
92%
Zendesk employees rated their Positive Business Outlook 5% higher than Twilio employees rated theirs.
Positive Business Outlook
87%

Salaries

Twilio has 122 more total submitted salaries than Zendesk.
Salaries for similar jobs
Salaries for similar jobs
Senior Software Engineer62 Salaries
$123,937/yr
Account Executive44 Salaries
$71,332/yr
Product Manager9 Salaries
$141,125/yr
Salaries for similar jobs
Software Engineer177 Salaries
$123,937/yr
Account Executive32 Salaries
$128,567/yr
Product Manager59 Salaries
$96,302/yr

What Employees Say

  • Zendesk had 92 more reviews than Twilio that mentioned "Work life balance" as a Pro.
  • Zendesk had 2 more reviews than Twilio that mentioned "Growing pains" as a Con.
Pros
Pros
"Work life balance"(in 108 reviews)
"Great culture"(in 54 reviews)
Pros
"Work life balance"(in 16 reviews)
"Great product"(in 15 reviews)
Cons
Cons
"Growing pains"(in 38 reviews)
"No 401k matching"(in 18 reviews)
Cons
"Growing pains"(in 36 reviews)
"Company is growing"(in 12 reviews)
Featured Review
"Amazing culture"Mar 24, 2021

Current Employee - Customer Success Consultant

I have been working at Zendesk full-time

Pros

The culture. Even though we hit the 1B mark it is very non-corporate place to work and is very open and honest. Zendesk does a lot regarding diversity and inclusion

Cons

Every one is currently working remote

Current Employee - Software Engineering Manager

I have been working at Twilio full-time for more than 8 years

Pros

inclusive culture that works arm in arm to improve our customer's experiences

Cons

growing fast and getting whole org alignment is hard. Growing pains with product planning.

Job Postings

Twilio has 812 more recently posted open jobs than Zendesk.