Compare teleNetwork vs Transcom WorldWide BETASee how Transcom WorldWide vs. teleNetwork compare on employee ratings, job openings, CEO approval, business outlook and more.
What Employees Say
I have been working at teleNetwork full-time for more than a year
There are unforeseen complications with working at home, but it is still a very convenient option. There is always the option to work in-house, too, and work is portable. As long as the place you are... meets the standard Internet speeds and hard-wired connection, you can work wherever you go. L2s are seriously overworked. They are responsible for assisting L1s on calls and other issues that arise, but they are often swamped with calls and chat sessions that prevent a timely response. This does NOT reflect badly on the L2s, from my own perspective. My Team Leader is an excellent "boss." He works with our team members on scheduling, point adjustments when we have situations beyond our control, and he creates an atmosphere where we never have to fear seeking help from him. That is invaluable to have in a superior. Other Team Leaders and L2s (supervisors) from other teams often are helpful and willing to work with us, too. As for teammates and work atmosphere - it could...not...be...BETTER! It really does feel like a family atmosphere, rather than a group of coworkers. Even though we stay pretty busy a lot of times, we get to chat (Spark Messenger) and talk about whatever we want, as long as we stay respectful. It's not perfect, and you're about to see the negative things I notice and experience, but there is ALWAYS bad in any situation. Overall, I find it worthwhile, and I adapt fairly quickly to changes.
- The random hour cuts and hours caps are hard to deal with, but they're not too frequent, thankfully. - Christmas bonuses were slashed drastically, which could have been tolerable, if we'd been... informed of it beforehand. Higher management chose not to share that information with employees, so we found out when we got the bonuses, not before. - Heavy workload, then they add more responsibility, to "keep you profitable" for the company. - Each time they add you to a handled contract, your pay stays the same, though your workload and stress shoots through the roof, as you get used to it. - Doctor notes are not sufficient to qualify as excused absences, so you can be penalized for missing work just for being sick.
Advice to Management
Realize we are real people. Training is not the best, and it is FAR too fast, but we can usually deal with it, because we work with stellar team support. However, it wouldn't hurt to consider... expanding the amount of time dedicated to training per ISP/project. Stop being sneaky about information your employees deserve to know.
I have been working at Transcom WorldWide full-time for less than a year
It is really nice to work from home. I like not having to drive to work and I get to work in my own office. My job is full time and I get health insurance. I like working with my coworkers who are... really helpful.
Managers stress you out and make you feel like you are working under a microscope.