123.ie Management FAQ

Pros

Exams, nice work building

Cons

Management and TL’s, no progression. I was called into a meeting and asked why I was wearing leggings with my dress? I was called into a meeting and asked why I was asleep at my desk for leaning on my hand using my phone 45 mins before opening time as I got in early. The calls are monitored and they score you down on anything they can to belittle you. I was told I am not allowed use the word ‘unfortunately’, and heard the TL use it on a call later that day. I lost my bonus, I’m sure she didn’t. Went to HR to explain the unfair bullying towards me and nothing was done at the time. I left my notice and left after 4 months.

Advice to Management

Stop trying to push people out the door instead of paying them what they deserve. The turnaround of staff if disgraceful. Nobody I worked with at the time is still there, not one. Other than the TLs that DONT take calls.

Pros

Great staff, good management team. Great coaching and development for staff

Cons

I did not see many cons