ALSAC/St. Jude Children's Research Hospital FAQ

Have questions about working at ALSAC/St. Jude Children's Research Hospital? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at ALSAC/St. Jude Children's Research Hospital.

All answers shown come directly from ALSAC/St. Jude Children's Research Hospital Reviews and are not edited or altered.

29 English questions out of 29

September 1, 2020

What are perks and other benefits like at ALSAC/St. Jude Children's Research Hospital?

Pros

Great leadership, benefits and perks.

Cons

Better training for middle management in EQ.

Advice to Management

Continue to keep leading us in new strategies for growth.

Great leadership, benefits and perks.

September 1, 2020

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November 5, 2019

What is health insurance like at ALSAC/St. Jude Children's Research Hospital?

Pros

- Benefits - Health Insurance is unmatched - Affordable food choices onsite - Secure campus for working in downtown Memphis - Wonderful mission with beautiful hospital (operates separately) - Slow/no work pace for many roles in IT, work at will and sometimes not at all

Cons

- 20% of the employees do 80% of the work in IT to drive towards success, so most new and ongoing initiatives are half-baked or are a failure by any real business standards - Most employees are clearly disenfranchised, disgruntled, or just lost so productivity is low as is morale - IT cliques are well known, even bragged about - You're either in, fully supported, promoted, and awarded or out and you're advised to keep quiet. - Gossip, backstabbing, gas lighting, and outright sabotage from full time and contract employees goes unaddressed to those in a certain director's circle, and he's in close constant contact with HR. Don't bother seeking help as they will have siloed conversations with management before, and sometimes never, considering your experience, concerns, or needs - Quality of solutions and services suffer greatly due to certain roles who have taken the liberty to insert themselves into departments and roles where they doesn't belong. I believe the term "ALSAC Quiet" was brought about because technical experts are not allowed to guide solutions unless a select few agree or are the "thought leader" on it. - The 10 week transition from waterfall to agile was led by a book reader and has lasted 3 years with only partial success as the real world enterprises needs are not considered for planning and execution. This has caused major issues, dead stops within projects, and a dishonest "Hold, Not on Hold" message to the business as the department continues to try to figure it's structure out to move anything forward - Checkpoints for projects are all for show and seen as a joke with most content being created by the project mangers out of fear that they will look as if they aren't doing their jobs. The sad truth is the key contributors assigned to projects either A) Don't have directive on what to contribute, B) Don't care or want to contribute, C) or Don't have the skills needed to contribute to the strategy, work, or proof of it. The agile transformation process is used as a constant excuse to cover up lack of skill or justify not doing one’s job. It's well known it's hard to get fired, so why care - Because overall solutions architecture is severely lacking, technical debt is created and carried for years as it’s easier than doing the work to get rid of it. Those who were a part of creating it also become fast super heroes when major failures occur, "fixing" issues that could and should be proactively prevented. The Infrastructure support team is a prime example of constant churn. - Pay is average at best, unless you're someone considered special who gets bonuses under the table to fix major issues caused by others or threaten to leave - The CEO is proud of diversity/inclusion but middle and upper management is clearly majority older, white, male with little respect given to women who are strong in their roles

Advice to Management

You are bleeding great talent and spending endless time and money trying to recruit more. You have tapped out the Memphis market and should consider the feedback you've been receiving for years. Your infrastructure is collapsing and your good people have grown tired. Hold your middle managers to the highest standard for respecting and fostering great employees or the foundation of what Danny Thomas built will continue to crumble!

Health Insurance is unmatched

November 5, 2019

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April 30, 2019

Does ALSAC/St. Jude Children's Research Hospital offer tuition reimbursement?

Pros

ALSAC is a great place to work, because you know you're raising funds for the hospital. The benefits are comparable to Veterans Affairs. Many opportunities to and avenues for promotion and professional growth such as tour of duties, job shadowing, e-learning through Lynda.com, supervisor in training program, and tuition reimbursement. If someone works here and says they did not grow, they were lazy and did not take advantage of all this place has to offer.

Cons

C-suite level has no idea what is going on in the operational departments of the organization. Leadership in the operational departments are scarce because some were just given a supervisor role, manager etc. off of who they know. There is so much gossip here, and negative energy at times. You have to protect yourself. The older the co-workers the more they do not want to implement new ideas, and there is a lot of people pleasing. It makes it hard to do your job if you have to gain approval from everyone just to get started.

Advice to Management

Pay attention to what employees are saying in the surveys. We take too many surveys about the organization as a whole, the real problem is the leadership that was hired at the Call center (Enterprise Call Center).

supervisor in training program, and tuition reimbursement.

April 30, 2019

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January 4, 2021

Does ALSAC/St. Jude Children's Research Hospital offer housing assistance?

Pros

As an intern, upper level leaders were extremely available. The company prioritizes training for interns and creates a lot of exposure opportunities for interns to learn. Pay is extremely fair, with bonuses every so often. The corporate culture is very welcoming and almost family based. I would recommend working for ALSAC.

Cons

Life and housing in Memphis can be kind of expensive. However, they do provide a small stipend to help pay for it.

Life and housing in Memphis can be kind of expensive.

January 4, 2021

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February 10, 2020

What is paid time off like at ALSAC/St. Jude Children's Research Hospital?

Pros

Great benefits package Personal development is valued and encouraged Leadership communicates effectively and often

Cons

Not many entry level positions Must accrue vacation days over time

Must accrue vacation days over time

February 10, 2020

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29 English questions out of 29