Ace Hardware FAQ

Have questions about working at Ace Hardware? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Ace Hardware.

All answers shown come directly from Ace Hardware Reviews and are not edited or altered.

37 English questions out of 37

July 11, 2019

What are perks and other benefits like at Ace Hardware?

Pros

I worked with some really great and friendly people,assisted with set-up/ start-up of a brand new warehouse and maintenance shop

Cons

start-up of a brand new facility, perks and benefits promised at start-up were changed or deleted,on fourth person in maintenance manager position within 14mos

Advice to Management

Listen more to the people actually doing the job, have accountability standards, stop changing the rules in the middle of the game

up of a brand new facility, perks and benefits promised at start

July 11, 2019

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July 14, 2020

What is health insurance like at Ace Hardware?

Pros

There are health, insurance, and 401k benefits for full time employees.

Cons

It is repetitive stocking work.

There are health, insurance, and 401k benefits for full time employees.

July 14, 2020

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August 27, 2019

What is the retirement plan like at Ace Hardware?

Pros

The pay and bonuses are great, almost too great. The people at corporate are padding their pockets off of the hard work of the independent retailers. The retirement plan is excellent as well as the health plan and dental.

Cons

The culture promotes "who you know" rather than "what you do". Many outstanding employees are often overlooked for opportunities because the preference of management is to promote their friends or people they know. On a daily basis, it feels very much like a 'good ol' boys club' and the work environment has an 'animal house' feel to it. It is very cliquey like you were in a glorified high school and they do not do a good job making 'outcasts' feel welcome and accepted unless you are lucky enough to be indoctrinated into the "club"; which usually involves drinking at after work events. Lots of practical jokes and off-color language daily makes more people than they think uncomfortable. There is a real lack of training, especially formal training on the systems and processes. Lots of training is word of mouth, and can vary by department based on who is doing the training.

Advice to Management

Stop promoting your friends, bring in successful people from the outside with varied approaches and fresh strategy . Recognize and develop leaders from all disciplines to help maintain balance across the departments. Communication from the top leaders is great, but very much lacking from middle management. Please increase the transparency of the organization for the benefit of all employees. A mentor program would be a good idea also to help people from different levels and departments learn more about the whole organization.

The retirement plan is excellent as well as the health plan and dental.

August 27, 2019

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January 13, 2019

What is paid time off like at Ace Hardware?

Pros

Flexible hours, Great learning environment, Fun people and relaxed atmosphere.

Cons

Long hours working on concrete floor with short if any breaks. Short staffed, bad pay for what is expected, no raises or bonuses. No PTO or benefits.

Advice to Management

Pay your experienced help a much higher wage. Give annual bonuses and offer benefits for FT employees.

No PTO or benefits.

January 13, 2019

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February 25, 2021

Does Ace Hardware offer employee discounts?

Pros

There's not much Ace doesn't have, the benefits are great, and the employee discount is really nice

Cons

Its a corporate mom-and-pop shop, management is unorganized, it never looks professional

Advice to Management

Don't be afraid to invest in the lowest parts of your company in order to grow. If I'm at the bottom of the totem pole and you make me love my life, I'm going to make sure everyone knows that, and then you'll have people begging to buy from you and work for you.

There's not much Ace doesn't have, the benefits are great, and the employee discount is really nice

February 25, 2021

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37 English questions out of 37