AirHelp FAQ

All answers shown come directly from AirHelp Reviews and are not edited or altered.

18 English questions out of 18

November 12, 2019

How are career development opportunities at AirHelp?

Pros

The people - many of which are leaving or getting fired with no notice despite positive performance reviews.

Cons

* When the new CEO refers to recent hires with, "We opened the door and let anyone in", you get a feel of how much this company values the employees that work hard to contribute to the growth of the company. * Although they just fired a bunch of people and chose not to renew the contracts of many they're still hiring and promoting people - the difference is those people are white and predominantly male. In all of upper management there's one non white person and two non male persons, that's incredibly alarming in almost 2020. * All of the perks that the company sold the staff on: free lunches, free snacks, flexible work schedule, ability to work from home, fun & progressive company that "cares" about it's staff and customers does not exist. They took away all of our perks but kept their extremely expensive Berlin office full of chandeliers and marble tables. * There's no room for growth. They don't invest in their employees. Instead of compensating you for the work you do and training you on new skills, they get rid of you for a "better fit". There are rarely raises, no bonuses, and no career paths. If you're considering a job here, you will be working under a dictator dead set on living in the past plus they want you to have years of experience but pay you minimum wage (sometimes even below). Berlin is a progressive place full of forward thinkers, try to find work elsewhere.

Advice to Management

Instead of bribing people to write reviews saying how great it is to work here, focus on making it a great place to work. The majority of your staff is unmotivated and looking to jump ship. You can't expect to grow (even though you've been around for 7 years) by living in the past and treating your employees like they're disposable. And most importantly be honest, transparent, and hold the management to the same standards you're aggressively imposing on your staff.

There are rarely raises, no bonuses, and no career paths.

November 12, 2019

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October 1, 2019

What kind of career opportunities exist at AirHelp?

Pros

The Friedrichshain office is a beautiful and great place to work in. It is very rewarding to work which such an international team. The hierarchies are very flat and the work is challenging. Great team and company events. Great workshops and activities offered. Free lunches every day. Good work-life balance.

Cons

flat hierarchies = little room to grow

Advice to Management

more transparency about recent changes and decisions

flat hierarchies = little room to grow

October 1, 2019

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November 11, 2019

What is the feeling of job security at AirHelp?

Pros

Friendly, helpful colleagues, but most of them have been fired without warning

Cons

-No benefits whatsoever. They took away our free lunches (this is understandable as it is a luxury), our flexible hours, our option to work from home, even our free nuts and cereals. Berlin has no benefits, while Polish offices at least get a benefits point system for gyms, etc. -No job security - you get fired without warning or replaced. There are two types of employees: AirHelp Gold, who get permanent contracts, and AirHelp Silver, who are disposable employees given one year contracts so that they can get rid of you as quickly as possible if things go south. If you don't get the good contract, expect to be treated badly. You get fired whenever management feels like it, and if you get pregnant, say goodbye to your work. I also noticed that most of the layoffs were women and people of color, and the newest hires are mostly white. Not sure if they value diversity as much as they claim. -no way to develop your career - you stay in your position forever. And instead of training existing employees, they'd rather just bring in new "better" employees. -Fire-hire seems to be a permanent strategy. They had major layoffs in 2017, and again in 2019. Obviously, the management don't know what they are doing. -Attractive designer office that is all style, no function. Chairs are uncomfortable and creating back, neck, and arm injuries to employees. -Ruthless, rude upper management who do not treat their employees with respect. They prance around like schoolyard bullies and put people down (or fire you) -probably a dead company that is teetering on bankruptcy. They aren't very honest or transparent with the employees.

Advice to Management

Stop playing games. It's a company with 700 employees, not your personal playground.

I also noticed that most of the layoffs were women and people of color, and the newest hires are mostly white.

November 11, 2019

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October 15, 2019

How are senior leaders perceived at AirHelp?

Pros

great colleagues (but you never know when their last day is - this company loves to fire people), good location

Cons

- awful managers - no experience, authoritarian, don't discuss with their employees (specialists in their field!), no leadership, micromanagement - no career prospects - at the beginning they paint this beautiful picture for you which later appears to be a big b.s. - poor business decisions - they hire like crazy and then fire great specialists - and marketing decisions- for which all employees have to suffer later - no vision for this company - management lives in child-like confusion - poor pay - not competitive to the market - airhelp does not value their people - they treat you like a game pawn and pull the wool over your eyes with benefits - you never know when your last day is - it all seams ok, you're doing great work, getting great feedback and bang you lose your job with dozens of other employees - empty company values that are just hashtags on cups and bonusly - toxic environment - people don't know what's happening in the company - poor communication skills on all levels

Advice to Management

- The only hope for this company is complete replacement of the C-level management. - Get a communication training!!! - Stop nagging people for good reviews

no leadership, micromanagement

October 15, 2019

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July 23, 2020

What are some insights into the strategy or vision at AirHelp?

Pros

good for the first-time job, meeting new people and learning office culture for an OK salary

Cons

unstable environment, no real company development strategy, and truthless management

unstable environment, no real company development strategy, and truthless management

July 23, 2020

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18 English questions out of 18