AirHelp FAQ

Have questions about working at AirHelp? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at AirHelp.

All answers shown come directly from AirHelp Reviews and are not edited or altered.

34 English questions out of 34

September 9, 2019

What are perks and other benefits like at AirHelp?

Pros

I joined AirHelp over 2 years ago as a junior airclaim specialist and i work as a supervisor of the team today. AirHelp does bet on people within the company, offers lots of training opmportunities and has a great feedback culture. We have a smart, friendly international team, clarity about career paths and unusual amount of benefits, far from the standard ones.

Cons

Parking spots are a bit limited.

We have a smart, friendly international team, clarity about career paths and unusual amount of benefits, far from the standard ones.

September 9, 2019

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December 6, 2019

Does AirHelp offer an employee assistance or workplace counselling program?

Pros

Great people to work with, at least in software engineering department. Looks like new CEO has some ideas how to improve the company overall and tries to fix it in the roots.

Cons

Some problems with communication between teams and departments can be spotted. Benefits like lunches were revoked, but I guess that's something that should happen when company has some trouble.

Advice to Management

Communicate company road map in quicker and in clearer way. Put more trust and listen to employees on every level, they have great ideas.

Benefits like lunches were revoked, but I guess that's something that should happen when company has some trouble.

December 6, 2019

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September 23, 2019

Does AirHelp offer vision insurance?

Pros

- When you join everyone talks about culture and values - There's free food

Cons

- Managers serve no example of the culture or values. these values are created just for the peasants - Show off mentality, spending money only when the media is watching. - HR services sub par for this company size - Career development is just a hiring buzz word

Advice to Management

Stop ambushing new joiners for glassdoor reviews. Start listening to employees instead of artificially fixing the glassdoor score. you're not hiring any way, and most glassdoor readers know how to spot a review written at gunpoint.

There's free food

September 23, 2019

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October 31, 2019

Does AirHelp offer unlimited time off?

Pros

Nice coworkers and nice view in Gdansk office

Cons

Good employees are forced out of the company, often given no warning beforehand or time to say goodbye. Your position is never stable. Your efforts and evaluations do not matter. NO TRANSPARENCY - please, do not believe that slogan. Employees usually find out their future in the company through gossips. The atmosphere in the office is now morbid. Management spends millions on projects that are rushed, not consulted with experts and then acts surprised when the results aren’t satisfying. Your opinion is ignored unless you're popular with the management, it’s like a popularity contest.

Advice to Management

Incorporate your new values, especially integrity, because lack of it is striking.

Good employees are forced out of the company, often given no warning beforehand or time to say goodbye.

October 31, 2019

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March 26, 2021

What is paid time off like at AirHelp?

Pros

Great people - co-workers and nothing else

Cons

AirHelp used to be a great company - great values, atmosphere, people that wanted to do much more than it was expected. After onboarding managers from 'compensation' and 'tv sales' companies it started to get worse and worse each month. Stupid decisions, letting go good people, rankings, time monitoring etc. This ruined people motivation to create together this company. Dont waste your time there!

Advice to Management

Start hiring proper people and do a deep evaluation of working ethics of managers on higher positions! They are killing the morales of the team!

Stupid decisions, letting go good people, rankings, time monitoring etc.

March 26, 2021

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34 English questions out of 34

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