ArcBest FAQ

All answers shown come directly from ArcBest Reviews and are not edited or altered.

17 English questions out of 17

April 10, 2019

What is health insurance like at ArcBest?

Pros

Health insurance and wellness benefits are great. Nice new facilities. Some really great people work here. Some depts are great!

Cons

Terrible vacation policy. Can’t seem to recognize that Corporate employees are not the same as Drivers. Some Corp depts are toxic and dysfunctional. Promotions based primarily on tenure rather than talent or experience. Lots of smoke and mirrors. Contemporary talent is not valued across all depts. Legacy leadership is very change adverse.

Advice to Management

Increase vacation policy to compete for talent. Leverage fresh outside talent whenever possible to stay relevant and serve the interests of the company. Let go of the dependency on tenure.

Health insurance and wellness benefits are great.

April 10, 2019

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December 9, 2020

What is paid time off like at ArcBest?

Pros

We receive a lot of vacation time

Cons

Peak season is almost impossible to take vacation during. Can not travel to see family.

We receive a lot of vacation time

December 9, 2020

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July 1, 2019

Does ArcBest offer employee discounts?

Pros

- Benefits were incredible. Self - insured and very affordable. Wellness discount included if you participated in a few requirements. Employees in Fort Smith had a free clinic close by that was at no cost to the employee. - Very culture focused! ArcBest actually lived out their values and focused on them in everything they did. - Significant training and employee development was provided and encouraged. - Not afraid to try new things. They did a great job overcoming the "we've always done it this way" mentality. They implemented a lot of neat initiatives (wellness discount, new employee focus group and events, jean days, 5K races, employee appreciate events) that got the employees involved with the company and each other outside of their daily tasks. - Leadership didn't hide out on the executive floor. They were willing to get out and about in the building and at different events. They were easy to talk to and welcoming. They participated in networking events, new hire luncheons, days of service, panels, etc. to be involved across the board. They did not shy away from interacting with all employees.

Cons

I have very few cons about ArcBest. There are still a few managers and employees that are stuck in a "that's how we've always done it" mentality, but they are truly few and far between at this point.

Advice to Management

Continue what you are doing to be people focused and culture driven. I am proud to say I worked for ArcBest, and I know if you keep doing what you are doing then people will continue to be proud to work for the company.

Wellness discount included if you participated in a few requirements.

July 1, 2019

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December 9, 2020

How are career development opportunities at ArcBest?

Pros

Like every company, there are some good people and horrible people. If you enjoy this type of work, do good, and are willing to pick up and move wherever-whenever to fill whatever job that needs to be currently filled at the company, then you will be on track to a promising career and can climb quite high in the company!

Cons

If they say you can pursue sales after training WRONG. This program essential gives you a few months of “training” with 3 continuous weeks of shadowing Operations managers (warehouse managers) followed by 1 week of shadowing Account managers - then Repeat. Then after about 3 months they offer you an operations job - with 90% of the time it being in a different location than where you are currently training. And again, you will NOT get a sales job. Only after a year or 2 of operations work will they consider moving you to sales. If you want a better idea of the work you need to read the Glassdoor reviews on the ABF page, since operations managers technically work for them and not ArcBest. Did I mention that if you want to progress in the company you have to be willing to move about every 2.5 years at the drop of a hat. No joke the C level executive have moved across the country over 10 times moving their way up the company ladder. And NO you don’t have a real say in location. You go where they need you. That means Billings Montana, Decatur Alabama, and Fort Smith Arkansas - not exactly where you’d probably choose to live. They did not make it clear in the interviews what the position entails. This is essentially a blue collar job with some computer work, so if that is not your thing -this company is not right for you. I would NOT have accepted the job had I known that as an “operations management trainee,” you are essentially sitting in a disgusting warehouse full of freight at all hours of the day and telling angry truck drivers what to do! Did I mention, depending on your location, this includes grave yard shifts(11pm-8am). Yup have fun sitting in a freezing cold warehouse in the dead of night with angry dock workers, who will hate that a newly college graduate is their superior. Fingers crossed they don’t offer you a permanent grave yard shift once you finish training —— but they probably will since you’ll be the lowest on the totem pole and no one wants to work the night positions. You might train at a smaller service center that doesn’t run 24/7, but do not be fooled! They hire the young college graduates to eventually fill the operations management roles in one of the HUGE 24/7 Distribution Centers (DC). It’s very telling that within a year of starting, over half the management trainee class have left the company. Overall horrible experience.

Advice to Management

Be upfront about the job from the get go. If you are not looking for people wanting to get into sales THEN SAY SO. There are people who will genuinely enjoy a gritty, rough, not sit at a desk all day type of job, but you have to be honest about it. There is no point in glamorizing the job to attract high performing college grads, just for them to quit because they never intended to get into this type of work to begin with. That is why retention rates are horrible! There is also no point in promising female graduates a sales career, just to get women into the program so that the company can brag about having “the most diverse trucking company,” just for all the females to quit. In an incredibly male dominated industry, sexual harassment precautions NEED to be put in place across the board.

whenever to fill whatever job that needs to be currently filled at the company, then you will be on track to a promising career and can climb quite high in the company!

December 9, 2020

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March 9, 2020

What kind of career opportunities exist at ArcBest?

Pros

Plenty of opportunity to move up in company. Great environment. Employee's are very well cared for.

Cons

I haven't had any issues in the 3+ years I have been here. Wonderful experience.

Advice to Management

Management has been wonderful. I have no issues.

Plenty of opportunity to move up in company.

March 9, 2020

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17 English questions out of 17