Bitly Culture FAQ

Read what Bitly employees think about their company culture and make sure it is the right fit for you.

Bitly has a culture and values rating of 4.2.

All answers shown come directly from Bitly Reviews and are not edited or altered.

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2 English questions out of 2

September 3, 2019

What is the company culture at Bitly?

Pros

The people are all amazing. Mid-level management has our backs. Leadership can admit when they're wrong. Company has a strong vision.

Cons

For a company with less than 150 employees, there is a major bureaucratic attitude at the top. Mid -level managers and below are all fantastic and have a team oriented mindset, but with VPs and above coming from large companies like Salesforce, there is way to much of a hierarchal mentality. While they can admit when poor decisions are made, many of these decisions would be avoidable if they took all opinions into account. With a company this size, that shouldn't be difficult to do. Likewise, decisions are all made excruciatingly slowly. It seems as though no one in leadership is very decisive, and the lack of decision making impacts everyone in the organization. The culture is dropping at a substantial rate because not only is the revenue org being negatively impacted by changes, but because we have an "I told you so" mindset after being completely ignored.

Advice to Management

It happened- there was too much confidence in our product and the sales team was inflated way too quickly with a lack of demand. The people on the bottom saw that coming. Self service was put up after we said it would hurt revenue, we saw that coming. Have faith in the people that you hire to have worthy opinions. It is not too late to turn things around, but senior management needs to start listening. We have a town hall meeting and are talked AT without the ability to discuss. We have dreams and are talked AT with 2 minutes for questions. We've been right twice and two mistakes could have been avoided had we been listened to. Your people feel undervalued. The easiest way to fix that is to show you trust them and listen.

The culture is dropping at a substantial rate because not only is the revenue org being negatively impacted by changes, but because we have an "I told you so" mindset after being completely ignored.

September 3, 2019

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August 2, 2019

What is the hiring process like at Bitly?

Pros

The majority of the people are great.

Cons

The company appears to have realized they needed to drive revenue and their solution was simply repackaged a freemium product as "enterprise" offering. Despite searching for senior talent, they allow for zero autonomy and insist on Sales Engineers being involved at every touchpoint. Bitly also made the classic mistake of growing a sales team rapidly and in an unsustainable fashion. Like many companies before them, the hiring was done without a need. As a result, almost all the hires are no longer at the company. These issues aside, the most troubling aspect was the passive-aggressive nature of specific people on the sales team. This is not common in the tech world and took me, and other members of the team, by surprise.

Advice to Management

There are some great people at Bitly but I worry about the companies future. The product appears to be the same as it was 5 years ago and throwing bodies at sales isn't going to change that fact. I think management needs to take a realistic approach to grow the business and maybe product could develop new functionality (i.e. a social publishing tool etc) to make the platform more holistic.

Like many companies before them, the hiring was done without a need.

August 2, 2019

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2 English questions out of 2