Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC FAQ

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11 English questions out of 11

November 11, 2019

What is the work environment like at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC?

Pros

Great benefits, nice staff, great work environment.

Cons

Pay could be a little higher.

Great benefits, nice staff, great work environment.

November 11, 2019

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August 26, 2018

How is the office food at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC?

Pros

Nice building, facilities, cafeteria. Allow you to work from home one day a week. Cafeteria has reasonable prices. Mostly nice colleagues. Diverse. Now offering competitive pay to new employees. They have been change in the past 3 years.

Cons

If a project is late some will go into war room mode: Nights and weekends. People physically located in a single room. Its better to have a short commute. Since they work with development vendors see reviews for Cognizant and Delloite. Team members may be located 2 US cities and 2 countries. Read up on Conways law and working with offshore before joining. No free coffee.

No free coffee.

August 26, 2018

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April 14, 2020

What are working conditions like at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC?

Pros

Flexible schedule, WFH, nice downtown office.

Cons

Outdated corporate dress code, pay is a bit low compared to similar roles/experience in the area, communication from leadership is subpar, team leadership feels a bit micro managed. PTO is so so. Managers talk negatively about current and former employees.

Advice to Management

Reevaluate salaries based on roles, experience, title and location. Communicate more with your employees it goes a long way, top level leadership feels very disengaged. You can throw benefit packages at everyone but that doesn’t make up for feeling not seen as an employee. Offer some leadership workshop for newer managers.

Flexible schedule, WFH, nice downtown office.

April 14, 2020

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November 16, 2020

What kind of work are employees expected to do at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC?

Pros

-Benefits that are left are decent -Yearly Pay Reviews - Cheap Health Insurance for your family

Cons

- Pay is stagnant, ever since they increased the minimum wage to $15 an hour for all workers the raises have been less overall. They never gave out a quality of life raise for people who had been working there previously. I was working there for over 7 years and was making just over $15 an hour before I was let go. Less than some people in the same position that had just been hired in the past 2 years. - Training is pathetic, this industry is constantly changing and trying to figure out how to screw working class people out of their hard-earned money. They add so many various review mechanisms that getting approved for something they previously denied is extremely difficult. On top of that they will actively not tell employees of new initiatives like this and leave it up to them figuring it out with little to do documentation or training. Training used to be great here but it sadly is almost nonexistent. Training used to include examples and going through claims to show how to do the work needed. Now they just read power points or memos to workers expecting them to understand complex situations that come up constantly. - Work assignments vary drastically yet net the same amount of productivity. It can take upwards of 30 minutes to an hour to do one assignment and it will net the same amount of time as a similar assignment that takes less than 5 minutes. The way productivity is measured makes zero logical mathematical sense now. - Constantly tracking everything you do and don't do. -Zero trust in its employees. - Only raised minimum wage to gain clout with Millennials so they could fire or force the remaining older and better paid workforce to retire and pay newer employees considerably less over time due to stagnant wage increases. - Adopted woke culture wording, however even the slightest dive under the surface reveals it all to be just BS. It's the same as most other companies. IE The current CEO is black man and that's great except he was personally selected by a board of mostly white people after the white female CEO was fired a year prior. They claim that they care about diversity but only if that diversity is white washed to the point where it's only diversity on a skin-deep level. - Bad middle management, they could fire most of the middle managers and nothing would change, at one point there were more VPs then there were bottom level employees. A lot of people in higher positions than myself are borderline illiterate and can barely structure sentences properly. - They might get rid of your position and give it to someone overseas, they announced 4 to 5 years ago that everyone working as a Claims Examiner would be replaced by "Business Partners" that are located in India. The Business Partners aren't held to the same standards that we are and are constantly making mistakes and avoiding work that's too hard for them to do. Management views the way they expanded their business partner relationships as a mistake for the most part, however when asked about the situation many deny it ever happened. I thought every day for 3 years that I would lose this job, they still never said it wouldn't happen. More responsibility keeps being shifted to the business partners, so I wouldn't be surprised if this ends up happening in the future with other roles. They never apologized to us for this. -Overtime is mandatory most of the year because most units are run with just enough personnel to get by, if you are paid hourly at least you get paid for it. Some employees who are salaried would have made more money if they stayed in their previous hourly positions and worked the required hourly overtime that is expected of them in their new positions. Raises from one level to the next aren't really that great. - Nepotism runs rampant throughout the company. When I first started, they flat out bragged about it. When my new class was starting, they asked us who we knew because that was really the only way to get a job there. They presented it as a feature or benefit of working here instead of what it really is. It wasn’t just at a base level, as favoritism as well as nepotism played huge rolls in who got promotions and who didn’t. - Management doesn’t know how to do the work that you do, most managers or supervisors are incredibly inept at the work their underlings do. Supervisors get paid a lot of money to basically do not much of anything. They rarely do any meaningful work, most of their day is spent in meetings or dealing with personal issues of their employees. Most supervisors are bad, there are the rare few that aren’t terrible, but for the most part they all are borderline incompetent. -Time off is decent for a job that only requires a High School Diploma, however getting days off you want depending on the unit you’re in can be difficult. Getting time off during the holidays is nearly impossible due to date allowances. If you aren’t one to book your vacation time up to a year in advance then I suggest you start it. - Employees in general are not supported as well as they were in the past. This job is a hollowed husk of what it used to be.

Advice to Management

Respect your employees and support them better and the company will make way more profit. Pay everyone better overall. Trust in your employees instead of treating them all like we're trying to rip the company off. Implement a fair and transparent way of measuring employees stats. ROE is a bad system, please get rid of it. Adjustment Requests get the same amount of ROE values as other much harder work.

Work assignments vary drastically yet net the same amount of productivity.

November 16, 2020

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January 19, 2020

What is typically worn or allowed to be worn at work at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC?

Pros

If I was writing this 2 weeks ago, I'd have alot to say. Unfortunately, the only good thing about this place now is the proximity to the Metra electric line. That's it.

Cons

Dress code changed from relaxed (jeans, tennis shoes, any shirt as long as it wasn't offensive). Now? Starting on 1/21/2020, everyone must wear professional attire or risk being fired. (Yes) No sneakers or tennis shoes, professional shoes only. Shined. No khakis, black or grey pants only. No polos, buttoned down shirts only. Ties optional unless meeting with executives. No logos are to be displayed other than on Friday, so long as it's the company logo. And to add the cherry on top. No more free breakfast. There goes your incentive to get here early. Pretend agile. Yeh, we have JIRA but we also have a group of PMO folk that are always butting heads with scrum masters. The IT PMs who are supposed to act as product owners don't know the first thing about the products they support and they never groom their backlogs. They're always having the BAs do that work in some superficial manner. If you're a serious developer, architect, or anything technical within the Salesforce ecosystem, don't come here. These people are clueless. Hopefully the new director can clean things up but that's gonna take years. Don't bother unless you want to join a regressive company that pretends it's forward thinking just because it throws money at consulting firms. And you want to spend on new professional attire for the whole week that you probably don't own today if you're in the Salesforce ecosystem.

Advice to Management

Stop and smell the coffee. People will leave and you'll have a hard time hiring people to get Salesforce implemented across your business units. The regressive steps you're taking will result in people leaving.

Now? Starting on 1/21/2020, everyone must wear professional attire or risk being fired.

January 19, 2020

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11 English questions out of 11