Constant Contact FAQ

Have questions about working at Constant Contact? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Constant Contact.

All answers shown come directly from Constant Contact Reviews and are not edited or altered.

43 English questions out of 43

October 21, 2019

What is paid time off like at Constant Contact?

Pros

The company cares about the employees and it shows. The people are awesome to be around and there are a few perks like breakfast on Monday, beer on Friday, random free gifts like lunch bags, blankets, portable power supplies, gift cards, and more. Product is nice and was improving when I was still there. Good work life balance and lots of PTO and personal days to use. Paid 30 minute lunch breaks, food trucks, free drinks, and paid company events. I'd work there again if I could.

Cons

Mostly a call center, so there are some downsides which is just the typical call center stuff if you've ever worked at one. In particular the survey system was an issue while I was there. Getting a 1 star customer survey for something that is completely out of your control and having it count against you is not fair at all.

Advice to Management

Pay more attention to your employees and be understanding of their situations outside of work.

Good work life balance and lots of PTO and personal days to use.

October 21, 2019

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May 1, 2019

Does Constant Contact offer massages?

Pros

I came from a job where most people in the company had little pride in the company itself or the software being sold (including management). It was demoralizing. When I started at CTCT, I instantly noticed the passion many employees have for their own work, for improving the product, and for benefiting customers. This is in part due to an exciting, inclusive company culture - free breakfast on Mondays, Beer Cart/snacks on Fridays, the Innovation Jam, work from home options, Women in Tech, Trivia events. That being said, management knows when to get serious. In company meetings, they recognize the challenges that are being faced. They give us their plan on how to improve (most of the time!). And if they need to adjust that plan along the way, they're open about that, too.

Cons

While I prefer to work at a large company, it can have its flaws. Big groups can be siloed from one another - Marketing doesn't always communicate with the Product Owners, the Product Owners don't always communicate with the various Support teams. Though, that's not an issue unique to CTCT - you'll find that at many large companies.

free breakfast on Mondays, Beer Cart/snacks on Fridays, the Innovation Jam, work from home options, Women in Tech, Trivia events.

May 1, 2019

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November 5, 2019

Does Constant Contact offer family leave?

Pros

good benefits, breakfast on monday

Cons

Due to the weak and aggressive managers you can loose your job. They should hire more professional managers at engineering department. Managers can hire you for an upgrade position therefore you apply normal position, and they can fire you not matching the skills . it is ridiculos . However, managers should take the responsibility and give support the new hire people instead of trying to fire them.

Advice to Management

Please , choose your manager in engineering depatment , from more professional, motivated, supportive people.

good benefits, breakfast on monday

November 5, 2019

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June 12, 2019

Does Constant Contact offer a wellness program?

Pros

Nice benefits and perks! i.e. beer cart, breakfast mondays, and so much more!

Cons

No cons come to mind.

Nice benefits and perks!

June 12, 2019

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February 4, 2020

Does Constant Contact offer malpractice insurance?

Pros

By the time I left, the only real pro was the fact I got a paycheck and insurance. Some of the people were the best I'd ever met.

Cons

What they said the position would be is customer service. What it continued to turn into was soft sales. They didn't care about customer service, quality of product, or quality of support agents, all they wanted you to do was upsell. They say at the start of your time there that there are countless opportunities to be promoted... which is true if you want to go into customer success. If not, you're doomed. Conflict of interest and favoritism are blatantly obvious yet no one does anything. If you aren't a favorite, your career deadends. Backstabbing and gossip is as bad as a high school's. It started out as a decent place to work... it continues to go downhill. The turnover rate is awful. Job description of customer engagement specialist doesn't match what you will end up doing. Only wish I could have left sooner.

Advice to Management

Being bought by Endurance was a huge mistake. Distrusting your employees, constantly flip flopping and not delivering on promises and micromanaging do not make for a successful company. The five sick days a year are extremely out of touch with reality. If you listen with more than just your wallets, and actually listen to customers and front-of-the-line employees, MAYBE you can salvage this.

By the time I left, the only real pro was the fact I got a paycheck and insurance.

February 4, 2020

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43 English questions out of 43

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