Convergys FAQ

All answers shown come directly from Convergys Reviews and are not edited or altered.

35 English questions out of 35

September 30, 2018

What are perks and other benefits like at Convergys?

Pros

work from home, some good perks and benefits

Cons

too much micro management, too harsh rules like no bathroom breaks, not supportive of employees over the contractor (in my case Amazon), your work and great stats alone will not be enough

Advice to Management

be more supportive of employees, allow more flexibility as long as work load is met

work from home, some good perks and benefits

September 30, 2018

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September 12, 2018

Does Convergys offer vision insurance?

Pros

Sit around and basically do nothing for four weeks of paid training. This won't be for everyone, but I had quality colleagues. Upper management were down-to-earth people, as well. All in all, nice people. This isn't necessarily a pro of you don't like it, but music is played on the production floor. It isn't a stuff office space that you might think it is.

Cons

Once you actually start talking on the phones you might be lost because you have two screens with hundreds of different websites you have to go to. Some of which weren't told to you in training. The floor managers don't really help you out, they just kind of walk by and tell you to figure it out yourself. All this while a customer is screaming in your ear and you having to follow your call flow. Oh, and always make an offer. If someone is irate about having a thousand dollar bill that they can't pay make sure you always offer them something. Absolutely silly that one. Yeah, they can't pay their bill, but offer them Directv I'm sure that won't frustrate them even more. *insert sarcastic eye roll.* Wasn't a big fan of the work times and schedule either. Having to work either Saturday or Sunday is no bueno, especially during football season. Breaks and lunches way too short. It's standard procedure, but still it's just too short.

Advice to Management

Make training less like a high school atmosphere and actually give ALL the tools we would need once we hit the production floor.

*insert sarcastic eye roll.*

September 12, 2018

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August 21, 2019

What is the retirement plan like at Convergys?

Pros

Family. Supportive people. Good working environment. Lovely people.

Cons

No retirement package. Lack of manpower.

No retirement package.

August 21, 2019

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July 30, 2019

What is paid time off like at Convergys?

Pros

Almost anyone can get hired

Cons

Fired the day before a paid holiday, just to save payroll from holiday pay. Powdered insecticide applied while employees are working without exposure protection - pesticide delivered by technicians wearing respirators and protective suits. You are not valued. Employees will be belittled and abused by management.

Advice to Management

Treat employees like human beings.

Fired the day before a paid holiday, just to save payroll from holiday pay.

July 30, 2019

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January 7, 2019

How are career development opportunities at Convergys?

Pros

Great place to work. Good career advancement and opportunities.

Cons

More flexible scheduling for employees.

Good career advancement and opportunities.

January 7, 2019

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35 English questions out of 35