CoverMyMeds FAQ

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5 English questions out of 5

May 24, 2019

How are career development opportunities at CoverMyMeds?

Pros

- Leadership truly cares about the employees and works hard to maintain a transparent workplace. - Tons of career advancement opportunities and the company is very supportive of providing employees with extra professional development resources. - All of the snacks, lunches, and drinks are great. I never realized how much of life enhancement it would be to not have to worry about what I'm eating for lunch any given day. - The people here are really great genuine people that work hard for this great company. It really feels like you're apart of a family. - The perks are great, they really enhance the work life when longer hours are needed. Not having to worry about where to get food or something to drink or something as simple as parking, is great.

Cons

- Not so much of a con but CoverMyMeds hires really really good people. For that reason, promotions are competitive so you need to really work hard to set yourself apart. Just working here a long time doesn't guarantee anyone a promotion, you need to earn it.

Advice to Management

Management does an incredible job being transparent, keep that up. In my opinion, that goes so much further than any of the perks we have here. The perks are incredible but feeling that your included and cared about by your supervisors and upper management is huge.

Tons of career advancement opportunities and the company is very supportive of providing employees with extra professional development resources.

May 24, 2019

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May 28, 2019

What kind of career opportunities exist at CoverMyMeds?

Pros

- Great benefits including flexible PTO, lunch provided daily, healthcare, dental and vision at no cost to employee - Lots of opportunity for internal growth - Flexible working conditions and super fun office environment - Very philanthropic - Merit increases are generous - Truly values its employees

Cons

- Limited opportunities in Cleveland office as majority of roles are focused in Columbus - Pay is a bit lower because benefits mentioned above are factored into compensation - That's it. This place is awesome!

Lots of opportunity for internal growth

May 28, 2019

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June 4, 2020

Does CoverMyMeds have any sort of mentoring program?

Pros

I can't emphasize how much my personal and professional development have grown since I started working at CoverMyMeds. In the 18 months I've worked here, I've been granted two part-time internal internships with different departments/teams that lasted 3 months each. I have also been able to participate as a mentor in our mentorship program that gives new hires a tenured "buddy" that they meet with for six weeks to show them the ropes of our culture outside of their official job duties. I am a part of our Affinity Council which is a group that gives regularly occurring safe spaces that build and support diversity and inclusion within our organization as well as our community. I've been able to take informal leadership roles on my team as the liaison between my team and our Account Manager. I am also a part of an engagement team that is run by other Account Coordinators (with one or two members of leadership for guidance) where we plan learning & development events/opportunities for our department within the current fiscal year. I give my personal involvement as references because I think my experience truly demonstrates that if you seek out the opportunities, CoverMyMeds will absolutely transform your growth and supply you with a plethora of options in which you can learn and grow. And one of the best things about that is: if that formal opportunity doesn't exist, you can usually create it yourself, whether that be choosing to network with certain folks/teams (because you are allotted time to do these things) or joining an engagement team to bring forth your own ideas that will impact your entire department or organization. I also truly feel like my mental, physical, and personal needs come before my contribution as an employee. I have had two managers in my tenure at CMM and both of which have been so understanding and empathetic when I've had a couple of large life events happen to where I either needed a handful of days off in a row or needed to work from home for 6 weeks to take care of a personal matter at home. I generally speaking don't feel like people abuse this either -- in my observances/experiences, leadership allows us to take care of ourselves first so that when we do return to work, we are able to be fully present and deliver our best work. An additional example of this is when we implemented mandatory work-from-home due to Covid19, everyone was given a "Wellness Day" which was a Monday or Friday off of work (did not count against our PTO).

Cons

While we do a lot of things excellently, there are always some "not-so-great" things about any workplace. At CMM and in my role specifically, those things are: - the work of an Account Coordinator is monotonous. It helps to know that the work itself actually matters and impacts real people's lives, but it is hard to keep motivated when you see the fast growth in terms of roles and other areas of the business and want to move on to your "next," which brings me to my next point - our department is SO. COMPETITIVE. Our department has grown by the hundreds in the last couple of years so when new internships or job openings come up, you are competing against a LOT of people who are the best of the best every single time and have to work that much harder to sell your unique value - there has been a shift in how much metrics matter since I first started. It used to be reiterated that we are not compared to our peers because they wanted us to focus on being the best that we can be in our role and they measured that against our previous performance, always. Now they are developing concrete standards for metrics which absolutely makes sense and is becoming more necessary to develop a baseline of what a "successful" Account Coordinator looks like, however that has been very difficult for me personally to feel connected or motivated to work harder in my role because I am involved in so many teams/projects but feel hounded about my metrics being lower than my team's, even though looking at our varying work loads it makes sense why mine are lower - in addition to the metric push due to our growth, our "flexible" PTO policy has changed for our department as well. We used to send an Outlook event to our managers if we needed time off for any reason, but now we log everything into a Time Management system which actually logs and will cap us after our 15 days have been used. Before this system was implemented, our "flexible PTO" policy was presented as "we want you to have 15 days of pure vacation/personal time, so that's what your 15 days are for" and any sick/emergency time off needed was not counted against us. It hasn't been explicitly said that this is no longer the case, but the fact that we have to log our PTO hours in a system now that counts our PTO indirectly tells me this is no longer the case which is sorely disappointing, especially because our department is the only one that has to use this system. The rest of the company still operates under the original "flexible PTO" policy.

Advice to Management

Create a D&I role or team to remove the burden from the Affinity Council to make organizational changes regarding how diverse or inclusive we are. Utilize the group for insights, absolutely. But please recognize this work is a far heavier a lift than a 30 minute meeting can address in a biweekly or monthly cadence. This is work somebody (or a team) should be paid to do to ensure we are constantly growing and prioritizing this. Hiring more diverse folks into senior leadership would also send a very encouraging message.

I have also been able to participate as a mentor in our mentorship program that gives new hires a tenured "buddy" that they meet with for six weeks to show them the ropes of our culture outside of their official job duties.

June 4, 2020

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September 25, 2018

How are promotions handled at CoverMyMeds?

Pros

Starting with the company in 2013, I have seen some amazingly talented people drive this organization to be a leader in Health IT. The caliber of employee that CMM hires continues to impress and also speaks to the attraction CMM has in the market. Former clients and competitors are now part of the company and bring valuable perspective.

Cons

As with any start-up, growing pains can be felt. At this stage in the lifecycle, CoverMyMeds is learning how to put processes in place. This is necessary to scale but can also lead to confusion as the processes are implemented. As amazing as the people are, there is also an element of entitlement. This is a very young organization with smart, eager employees who want to grow their careers...fast. While there is room for advancement, not everyone should receive a promotion just because they think it's 'time'. Promotions are still earned and based on performance and experience. Each of which takes time to achieve.

Advice to Management

Continue to listen and learn. You have done a great job giving and receiving feedback which has earned you the trust of the company. Keep living the core values and practicing them daily. Thank you for the opportunity to work for CoverMyMeds.

Promotions are still earned and based on performance and experience.

September 25, 2018

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September 20, 2018

What is the feeling of job security at CoverMyMeds?

Pros

I have worked for CoverMyMeds for 3 years and they have not disappointed. The benefits are better than any place I have worked or heard of others working. Employees have the opportunity to build their own careers at CoverMyMeds. They are offered online classes and in person classes to help with career development. The company will typically look at internal candidates before outsourcing. The company has grown fast in the last couple of years, and there is constant change. If you are someone who does not like change, CoverMyMeds might not be the right fit. You will find a ton of hard working, passionate people in this company. CoverMyMeds is not perfect but they sure try and meet everyones needs (even if they are over the top).

Cons

Employees can come off as entitled. There is a lack in processes. Diversity in senior management.

The company has grown fast in the last couple of years, and there is constant change.

September 20, 2018

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5 English questions out of 5