CoverMyMeds Workplace FAQ

Read what CoverMyMeds employees think about their company's workplace. Employees have questions about everything from the work environment, to the dress code and food at the office.

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All answers shown come directly from CoverMyMeds Reviews and are not edited or altered.

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10 English questions out of 10

February 1, 2021

What is a typical working day like at CoverMyMeds?

Pros

The free lunch, snacks, drinks and environment in office, but these perks have not been offered since WFH. Friendly and personable co-workers that turn into genuine friends. Good heath care with no premium. True 8 hour work day, just clock in and clock out. No work outside of 8 hours a day.

Cons

Buckle in. I saw in another review that there is a dramatic "honeymoon phase" and I agree with that sentiment. While CMM claims every chance they can get they are "The Best Place to Work and Grow", this does not hold true for employees on the NS support team. Leadership will preach how appreciated and valued we are, but the last 5 months has been an absolute nightmare with no real sympathy or adjustments made to ease the constant burnout. In office, there were opportunities for stretch projects, for shadowing other roles, etc. but there has been a shift away from professional development being a priority. There have been so few promotions available since Covid, so every opportunity is highly competitive and it is VERY hard to get promoted off of support. Additionally, feedback and professional advice given can vary dramatically from Pod lead to Pod lead, with team members suffering from bad or incomplete feedback. It is said that when you want to grow, you should speak with your leader, but when brought up in 1:1 conversations "there haven't been opportunities" available and the focus needs to be calls and chats. If you truly want to move into a different position, you would need some sort of previous experience or outside training. I would not expect being in a position that you actually enjoy for a few years, if you are willing to suffer through the AC role and possibly Case Manager first. Let me make it very clear, they will say everything right to make you think it is "not a call center" and "there would never be quotas", but it very much is and there very much are. Additional responsibilities are pitched as a "reward" for good work, but not compensated as such and then used against you in conversations about call and chat volume. The Core Values are supposed to guide everything we do at CMM, but it feels like they are thrown in your face to encourage some you to do some undesirable thing (such as working a late shift (1-9, 2-10, 3-11), working on a Saturday, etc.) At the end of the day, in the AC role you are completely replaceable and only there to take calls and chats. Speaking of calls and chats: they are monotonous and exhausting. There is no understanding from leadership about how draining it is to have the same conversations with users all day, every day. Most of the time we have to instruct them to just call the insurance plan, but we are never allowed to say we "can't" help them which leads to a lot of frustrated and confused users. The whole AC team is burnt out and frustrated from the high volume and lack of opportunities. We haven't met the SLAs or KPIs in months so it seems like management is trying to cover all their bases by blaming specific ACs instead of taking responsibility for their own decisions and actions that have led to this mess. I am sure that other positions in the company are far better, where your PTO isn't monitored and you aren't constantly on the line with angry users, but I would never recommend a friend working in this position. I do not feel valued or like I am growing. Coworkers who work very hard and provide much value to the team are not recognized for their efforts, that often are required to keep things running smoothly. Lastly, I have heard from coworkers that numerous HR issues have been swept under the rug. This is very concerning and I am very sorry to hear that instead of being treated with dignity and respect, they have been gaslighted. Again, they don't want anything to come to light that would threaten the perception of CMM being the "best place to work and grow".

Advice to Management

Practice what you preach. If you say you care about people as whole people, then do it. If you say that work is valued, then value it with compensation. If you want them to grow, offer them opportunities to do so. If professional development is going to fall into the hands of Pod Leads, equip them with further training to help their team grow. Care about work aside from call and chat output. If volume is going to be the only measurement of success, then be more transparent and make sure that expectations are communicated. Operate like the rest of the company instead of treating NS team members like they are the JV high school team.

The Core Values are supposed to guide everything we do at CMM, but it feels like they are thrown in your face to encourage some you to do some undesirable thing (such as working a late shift (1

February 1, 2021

See 3 more answers

November 23, 2020

What is orientation like after being hired at CoverMyMeds?

Pros

CoverMyMeds has been friendly, transparent, and professional dating back to my first phone screening. Although Covid paused and delayed the hiring process, I was informed that I was not forgotten about despite the longer-than-usual wait time. From prepping for my first day, receiving equipment and "swag", to a collaborative/insightful/welcoming orientation and training catered to all learning types, my first couple weeks have been brilliant. The perks and benefits are generous and top of the industry, but the people and culture at CMM is what really makes this place special. I am excited for the road ahead.

Cons

We are 100% remote due to covid-19. Although we are missing out on a beautiful campus and in-person interactions, CMM has done all that they can to make work-from-home the best it could be.

From prepping for my first day, receiving equipment and "swag", to a collaborative/insightful/welcoming orientation and training catered to all learning types, my first couple weeks have been brilliant.

November 23, 2020

See answer

September 25, 2018

What is it like working with clients or customers at CoverMyMeds?

Pros

Starting with the company in 2013, I have seen some amazingly talented people drive this organization to be a leader in Health IT. The caliber of employee that CMM hires continues to impress and also speaks to the attraction CMM has in the market. Former clients and competitors are now part of the company and bring valuable perspective.

Cons

As with any start-up, growing pains can be felt. At this stage in the lifecycle, CoverMyMeds is learning how to put processes in place. This is necessary to scale but can also lead to confusion as the processes are implemented. As amazing as the people are, there is also an element of entitlement. This is a very young organization with smart, eager employees who want to grow their careers...fast. While there is room for advancement, not everyone should receive a promotion just because they think it's 'time'. Promotions are still earned and based on performance and experience. Each of which takes time to achieve.

Advice to Management

Continue to listen and learn. You have done a great job giving and receiving feedback which has earned you the trust of the company. Keep living the core values and practicing them daily. Thank you for the opportunity to work for CoverMyMeds.

Former clients and competitors are now part of the company and bring valuable perspective.

September 25, 2018

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February 1, 2021

Does CoverMyMeds provide leads to sales teams?

Pros

The free lunch, snacks, drinks and environment in office, but these perks have not been offered since WFH. Friendly and personable co-workers that turn into genuine friends. Good heath care with no premium. True 8 hour work day, just clock in and clock out. No work outside of 8 hours a day.

Cons

Buckle in. I saw in another review that there is a dramatic "honeymoon phase" and I agree with that sentiment. While CMM claims every chance they can get they are "The Best Place to Work and Grow", this does not hold true for employees on the NS support team. Leadership will preach how appreciated and valued we are, but the last 5 months has been an absolute nightmare with no real sympathy or adjustments made to ease the constant burnout. In office, there were opportunities for stretch projects, for shadowing other roles, etc. but there has been a shift away from professional development being a priority. There have been so few promotions available since Covid, so every opportunity is highly competitive and it is VERY hard to get promoted off of support. Additionally, feedback and professional advice given can vary dramatically from Pod lead to Pod lead, with team members suffering from bad or incomplete feedback. It is said that when you want to grow, you should speak with your leader, but when brought up in 1:1 conversations "there haven't been opportunities" available and the focus needs to be calls and chats. If you truly want to move into a different position, you would need some sort of previous experience or outside training. I would not expect being in a position that you actually enjoy for a few years, if you are willing to suffer through the AC role and possibly Case Manager first. Let me make it very clear, they will say everything right to make you think it is "not a call center" and "there would never be quotas", but it very much is and there very much are. Additional responsibilities are pitched as a "reward" for good work, but not compensated as such and then used against you in conversations about call and chat volume. The Core Values are supposed to guide everything we do at CMM, but it feels like they are thrown in your face to encourage some you to do some undesirable thing (such as working a late shift (1-9, 2-10, 3-11), working on a Saturday, etc.) At the end of the day, in the AC role you are completely replaceable and only there to take calls and chats. Speaking of calls and chats: they are monotonous and exhausting. There is no understanding from leadership about how draining it is to have the same conversations with users all day, every day. Most of the time we have to instruct them to just call the insurance plan, but we are never allowed to say we "can't" help them which leads to a lot of frustrated and confused users. The whole AC team is burnt out and frustrated from the high volume and lack of opportunities. We haven't met the SLAs or KPIs in months so it seems like management is trying to cover all their bases by blaming specific ACs instead of taking responsibility for their own decisions and actions that have led to this mess. I am sure that other positions in the company are far better, where your PTO isn't monitored and you aren't constantly on the line with angry users, but I would never recommend a friend working in this position. I do not feel valued or like I am growing. Coworkers who work very hard and provide much value to the team are not recognized for their efforts, that often are required to keep things running smoothly. Lastly, I have heard from coworkers that numerous HR issues have been swept under the rug. This is very concerning and I am very sorry to hear that instead of being treated with dignity and respect, they have been gaslighted. Again, they don't want anything to come to light that would threaten the perception of CMM being the "best place to work and grow".

Advice to Management

Practice what you preach. If you say you care about people as whole people, then do it. If you say that work is valued, then value it with compensation. If you want them to grow, offer them opportunities to do so. If professional development is going to fall into the hands of Pod Leads, equip them with further training to help their team grow. Care about work aside from call and chat output. If volume is going to be the only measurement of success, then be more transparent and make sure that expectations are communicated. Operate like the rest of the company instead of treating NS team members like they are the JV high school team.

Most of the time we have to instruct them to just call the insurance plan, but we are never allowed to say we "can't" help them which leads to a lot of frustrated and confused users.

February 1, 2021

See answer

July 23, 2019

What is the work environment like at CoverMyMeds?

Pros

Flexible work environment. Meetings are all held with video conference capability to truly allow people to work productively remotely. Dynamic and motivating leadership. Leaders (all of the leadership team) who live the values daily. Lead by example. Treat people like adults. Let people lead their teams and trust they will do the right thing. Fun but productive environment. Great spaces designed for meeting people outside of office spaces. I feel more creative here than I have ever felt in a work environment.

Cons

Multiple Columbus locations but that will change when we move to Franklinton.

Advice to Management

Don't change a thing about how you show up. Things will change as the company grows and that's not a bad thing but keep the spirit and keep developing leaders who are true leaders, that live the values every day!

Flexible work environment.

July 23, 2019

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10 English questions out of 10