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Darktrace

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Darktrace

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Have questions about working at Darktrace? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Darktrace.

All answers shown come directly from Darktrace Reviews and are not edited or altered.

56 English questions out of 56

October 18, 2021

What is paid time off like at Darktrace?

Pros

Good Health Benefits, 20 Days PTO (but cant be used the last week of each month and last 2 weeks of quarter end) Product does speak for itself and is one of the best in the space.

Cons

Expect to make 75 dials a day. Will be micromanaged to ensure metrics are hit which you learn to accept. Did okay due to partnerships but they are few and far between and take 6-8 months to develop. Expected to set 5 meetings/week minimum .. was told ISRs will help set meetings but many set them 2 months out and majority never show up so you are on your own. Saw majority of AEs stay roughly 5-7 months and leave after burnout. Quotas are high and often unrealistic. Few meet the goals set and have seen many people called out on office wide calls.. this stems from middle management being held to high quotas and will pass that pressure on to subordinates unapologetically.

Advice to Management

If you see majority of people leaving after a few months of tenure do something to fix the issue and don't let it keep occurring. This is not only expensive for the company but counterproductive as it is hard to hire enough people to make up for high turnover. Most people want and will do well when given the resources. Don't treat people like a disposable number and be supportive of peoples mental health. See many coworkers face burnout and take a job with competitor.

Good Health Benefits, 20 Days PTO (but cant be used the last week of each month and last 2 weeks of quarter end) Product does speak for itself and is one of the best in the space.

October 18, 2021

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November 20, 2020

Does Darktrace offer massages?

Pros

Not much really, we got free lunch on Fridays, free tea and coffee, pay is average for a basic @ 23k however there’s a clause in the contracts to not discuss your salary with other employees which is dubious. Free parking and the Cambridge office is right next to the A14 which makes it very easy to get too.

Cons

Awful work environment, huge office with rows of desks. Due to the volume of calls you have to make it can only be described as like working in a call centre. Business environment is quite toxic and the culture is dire. There’s lots of focus on numbers and barely any on the customer which is strange for a business development role, you’d think the customer would be key but oh well. There’s definitely a hidden agenda going on as nearly all the higher up management came from HP Autonomy which was a very dodgy deal (I won’t go in to detail but I strongly advise to research this). It’s almost as if they’re wanting to do the same thing by hyper-inflating the value of the company. The payroll department also made two very big mistakes which meant I had to pay out money 6 months after I’d left. The training is awful and lasts 3/4 days. We are almost expected to have a full working knowledge of how the product works and how to sell it etc after 3 days of lectures. They tried to combat this by creating new roles but I feel this was a few months too late for me. Progression is almost non existent too so if you’re wanting a career to develop this is not the place for you.

Not much really, we got free lunch on Fridays, free tea and coffee, pay is average for a basic @ 23k however there’s a clause in the contracts to not discuss your salary with other employees which is dubious.

November 20, 2020

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May 12, 2022

Does Darktrace offer dental insurance?

Pros

I’m sad to say most of the things I would’ve listed as pros are unfortunately no longer true so I don’t much to add here: - Can be a good way to get into the cybersecurity industry if you have little to no experience. You can get a significantly higher-paying job after only 10-12 months. - The vast majority of employees across all teams are in their 20s so internal team meetings are pretty casual - Health insurance is “paid for” (disclaimer: the actual coverage is not competitive so only a pro if you never plan on using it or are young enough to stay on your parent’s insurance)

Cons

- For starters, check out what people say about Darktrace on Reddit or try googling “Darktrace” followed by “JPMorgan” or “gimmick” - CTs would be called sales engineers just about anywhere else but they only start us out at about $75K and we made NO COMMISSION even though we play such a huge role in demonstrating value during trials. - From what I’d attribute to inadequate training and lack of oversight for new AEs, we saw more and more of them coming in and treating us (CTs and CEs) like pawns in “their” deal rather than actual team members. Not all AEs are disrespectful but when so many of the good ones have already left, CTs are stuck spending so much of the day *dealing* with AEs which inevitably outweighs just about anything we enjoyed about the job in the first place. - Raises/bonuses are scarce, distributed unfairly, and further highlight how management picks favorites rather than rewarding true top performers. We are not evaluated on a yearly basis for raises or even considered for raises to offset increases in the cost of living. - 401K matching is a joke at only 1%

Advice to Management

- If you are going to continue to preach “if you work hard, it will pay off”, then you need to fairly and proportionately incentivize working hard by actually adhering to the metrics you say you’re looking at when it comes time for bonuses, raises and promotions. - Darktrace’s processes are not intuitive and, without thorough and most importantly UP-TO-DATE documentation and training material, the only way to learn them is by having someone show you and the same can be said for the technology. As long as Darktrace continues with a training model that relies on passing down knowledge by word of mouth or what some may mistake as “hand-holding”, the same avoidable issues will continue to happen over and over again. People wouldn’t need “hand-holding” if you could point trainees in the right direction so they could figure it out on their own (keywords: up-to-date documentation) - Hold your AEs accountable when they’re being disrespectful to everyone else on the account team. Basic decency should be the bare minimum but incentivizing cutting corners and then looking the other way is not a sustainable business model. - Just having a higher percentage of women in the organization than the industry average doesn’t magically make the environment any less hostile for women. If you’re going to continue to harp on this fact, then actually take the meaningful initiative to support women. The minimal effort to support women that I witnessed at Darktrace was performative at best.

Health insurance is “paid for” (disclaimer: the actual coverage is not competitive so only a pro if you never plan on using it or are young enough to stay on your parent’s insurance)

May 12, 2022

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November 27, 2020

Does Darktrace have a pension plan?

Pros

Good product when used well. Predominantly nice colleagues.

Cons

Over worked and underpaid staff. Ridiculous targets that are near impossible to hit. Horrible fear culture from management and public shaming if you do not hit numbers. Huge favouritism from management. No benefits whatsoever and minimal pension contribution.

No benefits whatsoever and minimal pension contribution.

November 27, 2020

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April 7, 2021

Does Darktrace offer malpractice insurance?

Pros

The pay is decent enough if starting out in tech sales

Cons

Didn't ask if I had a degree till my first day of work, released me on my second day of work. Should of asked if I had one during the hiring process. Now I am left without a job and insurance because they didn't do their due diligence. Best part is, they are only paying me for my two days of work. Maybe they don't understand I left my last tech AE role to come work for them. Thanks for wasting my time and leaving me in the dust.

Advice to Management

Ask more about school in the interviews and less about sports/work history.

Now I am left without a job and insurance because they didn't do their due diligence.

April 7, 2021

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56 English questions out of 56

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