Delta Defense FAQ

Have questions about working at Delta Defense? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Delta Defense.

All answers shown come directly from Delta Defense Reviews and are not edited or altered.

29 English questions out of 29

January 29, 2021

What are perks and other benefits like at Delta Defense?

Pros

- CEO Tim is an excellent person. He's not your typical snobby executive in a suit, but the kind of guy you want to grab a beer with and talk about life with, and usually will if you ask. He is a truly caring individual and a real example of a "rags to riches" American success story. Everyone learns a lot from him during their time at Delta. - Everyone else at the office is incredibly friendly. You cannot walk down the hallway, even to go to the restroom, without someone waving or greeting you and asking how your day is. - Flexible work schedules. Depending on your position, you may have the option to take a 10-hour 4-day week versus 8-hour 5-day. All you need to do is work this out with your manager. Regardless, managers are sympathetic to life circumstances and if you communicate they will usually accommodate. - Our response to COVID-19 was absolutely perfect and has actually advanced our culture forward. Within less than a week, our company was prepared to take everyone remote, and executed well. In fact, our response actually won an industry award. Delta is now a hybrid office model where most work from home with a portion of the company at the office - the choice is typically yours. - Benefits are fantastic and reasonable in price. 401(k) match is fantastic and I've never seen our fund have a loss. - The company has a strategic plan that is transparently shared with employees so we can align around common goals, no matter our role. I have not seen this level of transparency with other companies I have worked for. The goals are data-driven whenever possible so that numbers can be tied to success factors and not be subjective. - Annual Incentive Bonus is amazing. The company's performance metrics are translated via a formula into a percentage. At the end of the fiscal year, employees receive a lump sum bonus equivalent to this percentage. It is typically 5%, but there have been occasions of 10%. - There is a huge amount of diversity in the company, both visible and invisible. We have had everyone working for us from ex-military firearms instructors to newbies who have never even held a gun before. There are co-workers across the political spectrum and of different ethnicities, age groups, orientations, etc. including in leadership roles. Despite differences, everyone is respectful and knows when to tone down discussions. - There is a relatively low amount of hierarchy at the company, so you will have the opportunity to quickly jump in and lead parts of projects if you are so inclined. - You will work at a widely-respected company that is known for treating its customers well. Seriously, we provide a great service that truly helps save lives.

Cons

- Not necessarily a con, but something to watch out for. Delta looks for specific kinds of people when recruiting, and personality is a huge part of it. Read the Core Values and some articles about the USCCA and Delta Defense before applying. If you disagree with them, or are even bothered by the concept of the phrase "get s*** done" being a core value, or HR saying this during an interview uncensored, turn around. - Base compensation can be a tad low to start. HR does their best to orient starting salaries to market rates, but keep in mind West Bend has a lower cost of living than, say, Milwaukee or Chicago. If you prove yourself though, you will get a merit increase annually - this is part of their "pay for performance" philosophy. - The company is growing fast, per the Core Value of the fast eating the slow. Sometimes this can be too overwhelming and lead to mistakes, and I wish managers would take more time to just step back, take a breath, and look at the big picture and make more robust plans. This could reduce the amount of headaches sometimes associated with working at Delta. - With the fast growth comes growing pains that are typical of a corporation scaling up. There are moments of ambiguity, communication failures, undefined requirements, etc. The best thing to do is to keep communicating. Management seems well aware of this and does their best to alleviate these circumstances, but it still does exist. - There is a relatively low amount of hierarchy at the company, so career advancement is atypical and your title will likely not change for several years. Some people have left for this reason alone. - My little nitpick: I wish employees could be able to book and use the Delta Executive Boardroom when it is not in use. It really is a nice space for collaboration. I could see holding product brainstorming sessions in there.

Advice to Management

- Keep up with transparency, employees highly value it and rally around it. - The little rewards from the Culture team, like swag packages and gifts for completing company milestones, is deeply appreciated. - The data-driven culture of defining success is first-in-class. Keep going with this! - Perhaps work with our company's business strategy coaches, and reading materials, on creating a framework for getting s*** done without making it seem overwhelming. Ultimately, try to find the right balance between speed and quality. Make this accessible to all employees.

Benefits are fantastic and reasonable in price.

January 29, 2021

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February 18, 2021

What is health insurance like at Delta Defense?

Pros

On-site Life Coach for employees to meet with to discuss stress, work goals, life goals, mental health, etc. Recently revamped HR Department with a huge focus on employee well-being. On-site cafe with the ability to buy snacks and beverages. Small, but worthwhile library with tons of books to help with professional and personal growth. Rather generous Christmas bonus given out each year. All company bonus if sales/membership metrics are met. The CEO is a good man that genuinely cares about the employees. He takes time to get to know you, which shows that you are more than just a number. On-site gym with a ton of different equipment for workouts. Workout classes are also offered. Benefits package is rather nice. Great health insurance, life insurance, 401k, etc.

Cons

The Core Values are strictly enforced among lower level employees, but higher level employees are given leeway to operate outside of the core values. Can be a very stressful work environment in the contact center due to high volume of incoming contacts. Many employees feel as if they are “drowning” with no hope of getting caught up. They have been many restructurings in the Marketing Department to the point in which people have had their jobs eliminated. Many of these people were very loyal companies and their jobs seemed to be removed without giving much thought. Compensation is on the lower side, and you only have one chance per year to earn a raise. Negotiating for a raise outside of late December is often a losing battle. Employees have resigned from Delta based on compensation related reasons alone. Things are not as transparent between management and lower level employees. This was a strength 5-6 years ago, but with the growth of the company there has been an increase in red tape. Management seems to be willing to work with certain employees on scheduling matters more than others. There are hints of favoritism in certain departments, which results in employees losing faith in their managers. High level of burnout among lower level employees.

Advice to Management

Look at other companies in the area to compare the compensation offered to employees. There are companies of similar or bigger in size that offer higher compensation. Getting on their level would help retain employees unhappy with their compensation. Hold low level employees and high level employees to the same standards mentioned in the core value. No one should get a free pass based on their high standing in the company. Actually make an effort to work with employees on their issues and needs. There are a lot of promises that go unfulfilled and seemingly forgotten. Add an ice cream machine to the cafe?

Great health insurance, life insurance, 401k, etc.

February 18, 2021

See answer

January 29, 2021

What is the retirement plan like at Delta Defense?

Pros

- CEO Tim is an excellent person. He's not your typical snobby executive in a suit, but the kind of guy you want to grab a beer with and talk about life with, and usually will if you ask. He is a truly caring individual and a real example of a "rags to riches" American success story. Everyone learns a lot from him during their time at Delta. - Everyone else at the office is incredibly friendly. You cannot walk down the hallway, even to go to the restroom, without someone waving or greeting you and asking how your day is. - Flexible work schedules. Depending on your position, you may have the option to take a 10-hour 4-day week versus 8-hour 5-day. All you need to do is work this out with your manager. Regardless, managers are sympathetic to life circumstances and if you communicate they will usually accommodate. - Our response to COVID-19 was absolutely perfect and has actually advanced our culture forward. Within less than a week, our company was prepared to take everyone remote, and executed well. In fact, our response actually won an industry award. Delta is now a hybrid office model where most work from home with a portion of the company at the office - the choice is typically yours. - Benefits are fantastic and reasonable in price. 401(k) match is fantastic and I've never seen our fund have a loss. - The company has a strategic plan that is transparently shared with employees so we can align around common goals, no matter our role. I have not seen this level of transparency with other companies I have worked for. The goals are data-driven whenever possible so that numbers can be tied to success factors and not be subjective. - Annual Incentive Bonus is amazing. The company's performance metrics are translated via a formula into a percentage. At the end of the fiscal year, employees receive a lump sum bonus equivalent to this percentage. It is typically 5%, but there have been occasions of 10%. - There is a huge amount of diversity in the company, both visible and invisible. We have had everyone working for us from ex-military firearms instructors to newbies who have never even held a gun before. There are co-workers across the political spectrum and of different ethnicities, age groups, orientations, etc. including in leadership roles. Despite differences, everyone is respectful and knows when to tone down discussions. - There is a relatively low amount of hierarchy at the company, so you will have the opportunity to quickly jump in and lead parts of projects if you are so inclined. - You will work at a widely-respected company that is known for treating its customers well. Seriously, we provide a great service that truly helps save lives.

Cons

- Not necessarily a con, but something to watch out for. Delta looks for specific kinds of people when recruiting, and personality is a huge part of it. Read the Core Values and some articles about the USCCA and Delta Defense before applying. If you disagree with them, or are even bothered by the concept of the phrase "get s*** done" being a core value, or HR saying this during an interview uncensored, turn around. - Base compensation can be a tad low to start. HR does their best to orient starting salaries to market rates, but keep in mind West Bend has a lower cost of living than, say, Milwaukee or Chicago. If you prove yourself though, you will get a merit increase annually - this is part of their "pay for performance" philosophy. - The company is growing fast, per the Core Value of the fast eating the slow. Sometimes this can be too overwhelming and lead to mistakes, and I wish managers would take more time to just step back, take a breath, and look at the big picture and make more robust plans. This could reduce the amount of headaches sometimes associated with working at Delta. - With the fast growth comes growing pains that are typical of a corporation scaling up. There are moments of ambiguity, communication failures, undefined requirements, etc. The best thing to do is to keep communicating. Management seems well aware of this and does their best to alleviate these circumstances, but it still does exist. - There is a relatively low amount of hierarchy at the company, so career advancement is atypical and your title will likely not change for several years. Some people have left for this reason alone. - My little nitpick: I wish employees could be able to book and use the Delta Executive Boardroom when it is not in use. It really is a nice space for collaboration. I could see holding product brainstorming sessions in there.

Advice to Management

- Keep up with transparency, employees highly value it and rally around it. - The little rewards from the Culture team, like swag packages and gifts for completing company milestones, is deeply appreciated. - The data-driven culture of defining success is first-in-class. Keep going with this! - Perhaps work with our company's business strategy coaches, and reading materials, on creating a framework for getting s*** done without making it seem overwhelming. Ultimately, try to find the right balance between speed and quality. Make this accessible to all employees.

401(k) match is fantastic and I've never seen our fund have a loss.

January 29, 2021

See answer

February 18, 2021

Does Delta Defense offer life insurance?

Pros

On-site Life Coach for employees to meet with to discuss stress, work goals, life goals, mental health, etc. Recently revamped HR Department with a huge focus on employee well-being. On-site cafe with the ability to buy snacks and beverages. Small, but worthwhile library with tons of books to help with professional and personal growth. Rather generous Christmas bonus given out each year. All company bonus if sales/membership metrics are met. The CEO is a good man that genuinely cares about the employees. He takes time to get to know you, which shows that you are more than just a number. On-site gym with a ton of different equipment for workouts. Workout classes are also offered. Benefits package is rather nice. Great health insurance, life insurance, 401k, etc.

Cons

The Core Values are strictly enforced among lower level employees, but higher level employees are given leeway to operate outside of the core values. Can be a very stressful work environment in the contact center due to high volume of incoming contacts. Many employees feel as if they are “drowning” with no hope of getting caught up. They have been many restructurings in the Marketing Department to the point in which people have had their jobs eliminated. Many of these people were very loyal companies and their jobs seemed to be removed without giving much thought. Compensation is on the lower side, and you only have one chance per year to earn a raise. Negotiating for a raise outside of late December is often a losing battle. Employees have resigned from Delta based on compensation related reasons alone. Things are not as transparent between management and lower level employees. This was a strength 5-6 years ago, but with the growth of the company there has been an increase in red tape. Management seems to be willing to work with certain employees on scheduling matters more than others. There are hints of favoritism in certain departments, which results in employees losing faith in their managers. High level of burnout among lower level employees.

Advice to Management

Look at other companies in the area to compare the compensation offered to employees. There are companies of similar or bigger in size that offer higher compensation. Getting on their level would help retain employees unhappy with their compensation. Hold low level employees and high level employees to the same standards mentioned in the core value. No one should get a free pass based on their high standing in the company. Actually make an effort to work with employees on their issues and needs. There are a lot of promises that go unfulfilled and seemingly forgotten. Add an ice cream machine to the cafe?

Great health insurance, life insurance, 401k, etc.

February 18, 2021

See answer

January 29, 2021

How are career development opportunities at Delta Defense?

Pros

- CEO Tim is an excellent person. He's not your typical snobby executive in a suit, but the kind of guy you want to grab a beer with and talk about life with, and usually will if you ask. He is a truly caring individual and a real example of a "rags to riches" American success story. Everyone learns a lot from him during their time at Delta. - Everyone else at the office is incredibly friendly. You cannot walk down the hallway, even to go to the restroom, without someone waving or greeting you and asking how your day is. - Flexible work schedules. Depending on your position, you may have the option to take a 10-hour 4-day week versus 8-hour 5-day. All you need to do is work this out with your manager. Regardless, managers are sympathetic to life circumstances and if you communicate they will usually accommodate. - Our response to COVID-19 was absolutely perfect and has actually advanced our culture forward. Within less than a week, our company was prepared to take everyone remote, and executed well. In fact, our response actually won an industry award. Delta is now a hybrid office model where most work from home with a portion of the company at the office - the choice is typically yours. - Benefits are fantastic and reasonable in price. 401(k) match is fantastic and I've never seen our fund have a loss. - The company has a strategic plan that is transparently shared with employees so we can align around common goals, no matter our role. I have not seen this level of transparency with other companies I have worked for. The goals are data-driven whenever possible so that numbers can be tied to success factors and not be subjective. - Annual Incentive Bonus is amazing. The company's performance metrics are translated via a formula into a percentage. At the end of the fiscal year, employees receive a lump sum bonus equivalent to this percentage. It is typically 5%, but there have been occasions of 10%. - There is a huge amount of diversity in the company, both visible and invisible. We have had everyone working for us from ex-military firearms instructors to newbies who have never even held a gun before. There are co-workers across the political spectrum and of different ethnicities, age groups, orientations, etc. including in leadership roles. Despite differences, everyone is respectful and knows when to tone down discussions. - There is a relatively low amount of hierarchy at the company, so you will have the opportunity to quickly jump in and lead parts of projects if you are so inclined. - You will work at a widely-respected company that is known for treating its customers well. Seriously, we provide a great service that truly helps save lives.

Cons

- Not necessarily a con, but something to watch out for. Delta looks for specific kinds of people when recruiting, and personality is a huge part of it. Read the Core Values and some articles about the USCCA and Delta Defense before applying. If you disagree with them, or are even bothered by the concept of the phrase "get s*** done" being a core value, or HR saying this during an interview uncensored, turn around. - Base compensation can be a tad low to start. HR does their best to orient starting salaries to market rates, but keep in mind West Bend has a lower cost of living than, say, Milwaukee or Chicago. If you prove yourself though, you will get a merit increase annually - this is part of their "pay for performance" philosophy. - The company is growing fast, per the Core Value of the fast eating the slow. Sometimes this can be too overwhelming and lead to mistakes, and I wish managers would take more time to just step back, take a breath, and look at the big picture and make more robust plans. This could reduce the amount of headaches sometimes associated with working at Delta. - With the fast growth comes growing pains that are typical of a corporation scaling up. There are moments of ambiguity, communication failures, undefined requirements, etc. The best thing to do is to keep communicating. Management seems well aware of this and does their best to alleviate these circumstances, but it still does exist. - There is a relatively low amount of hierarchy at the company, so career advancement is atypical and your title will likely not change for several years. Some people have left for this reason alone. - My little nitpick: I wish employees could be able to book and use the Delta Executive Boardroom when it is not in use. It really is a nice space for collaboration. I could see holding product brainstorming sessions in there.

Advice to Management

- Keep up with transparency, employees highly value it and rally around it. - The little rewards from the Culture team, like swag packages and gifts for completing company milestones, is deeply appreciated. - The data-driven culture of defining success is first-in-class. Keep going with this! - Perhaps work with our company's business strategy coaches, and reading materials, on creating a framework for getting s*** done without making it seem overwhelming. Ultimately, try to find the right balance between speed and quality. Make this accessible to all employees.

There is a relatively low amount of hierarchy at the company, so career advancement is atypical and your title will likely not change for several years.

January 29, 2021

See 6 more answers
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29 English questions out of 29