Diebold Nixdorf FAQ

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What is a typical working day like at Diebold Nixdorf?

7 English reviews out of 7

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December 9, 2020

Pros

health coverage, gym membership, great office location

Cons

Unclear scope of work, agents are often overworked and under-trained. We constantly receive calls and are only entitled to a 30 minute break. We are also over-supervised, you can't even take a breather without a team leader asking you to come back online or clear a backlog of tickets. Keep in mind that a lot of calls last up to 1+hours. Exhausting and stressful work-unless you genuinely enjoy solving technical problems (while an impatient caller waits on the other end of the line), you will definitely hate it. Shifts are also arranged badly. You could go from a 2-10pm shift one day to an 8am-4pm shift the following day. Sure, you'll get some days off but it will never feel adequate. The work also seems repetitive sometimes and I believe there must be a way to improve the processes and protocols used by the company in order to work more efficiently. You're constantly staring at computer screens for almost 8 hours daily. That cannot be good for one's eyes.

Advice to Management

Hire more people, so workers can have more time off. And increase the length of the break time to an hour.

You could go from a 2-10pm shift one day to an 8am-4pm shift the following day.

December 9, 2020

Reviewed by: First Level Support in Warsaw (Current Employee)

September 19, 2018

Pros

Friendly work enviroment, good support to start in this work area

Cons

Very mixed work shifts, not good benefits if you work night shifts

Advice to Management

Care more for senior agents, listen more to you team.

Very mixed work shifts, not good benefits if you work night shifts

September 19, 2018

Reviewed by: First Level Agent in North Canton, OH (Current Contractor)

August 10, 2019

Pros

management is good,they organize strictly

Cons

shift timings,as shifts are rotational and changes for every 2 months

shift timings,as shifts are rotational and changes for every 2 months

August 10, 2019

Reviewed by: Technical Support Associate in Hyderābād (Current Employee)

August 27, 2019

Pros

Good for freshers, Talent will be appreciated, Good managers in MSDC(Not sure about ITAC), Good at Cultural Activities and Events, Friendly environment. Coming down for experienced people, this office will have both chilled work-life balance and sometimes hectic days in terms of workload and it depends on which process you are working for. Shifts and week off's will be rotational.

Cons

Hikes and Salaries are the main concern. Few changes have been made at the management level. Hope employees get better support.

Advice to Management

Few changes have been made at the management level. Hope employees get better support.

Shifts and week off's will be rotational.

August 27, 2019

Reviewed by: Anonymous in Hyderābād (Anonymous Employee)

August 16, 2018

Pros

1. Teaches a lot about corporate and technical expertise 2. Good salaries and benefits. 3. Work life balance is good 4. Good Management although you will see people complaining a lot, but management is quite good and understanding except few exceptions at some levels

Cons

1. Trying hard to come out of ATM tag but not yet successful 2. Strict timing hours and shift/ no flexible timings 3. Some management people are not deserving to be, but this happens everywhere 4. Lagging in technology space.

Advice to Management

1. Please consider expanding business beyond ATM, Financial transactions software 2. Try to retain good people 3. Let unwanted people improve or ask them to leave and not stay for years 4. Try bringing latest technologies 5. Be more employee friendly and allow flexible hours as office is in Mumbai and is very difficult/time consuming to travel

2. Strict timing hours and shift/ no flexible timings

August 16, 2018

Reviewed by: Senior Software QA Engineer in Mumbai (Current Employee)

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7 English reviews out of 7