Enterprise FAQ

Pros

1) Fast Promotions: This company promotes more frequently than any company I have ever worked for. Every day I see my email inbox flooded with congratulatory emails of employees who have taken the next step. 2) Company Events: The company likes to recognize its top-performing employees each month. They have "Elite Events" that recognize the best of the best. It's a paid day of fun that includes free food, free drinks, some kind of fun activity, and glass trophies. If you have a knack for sales, then you'll definitely attend one of these events. I have attended 3 in a 6-month span. 3) Continued Education: Enterprise is all about employee and company growth. The best way to achieve that is to hire superstar potential employees and train them continuously. As a new hire, you are going to spend a lot of time attending training sessions and company paid lunches to teach you how to sell company products and provide outstanding customer service. There are also classes you attend that teach you ethical sales strategies because the company cares about the integrity of products sold and its image. You will learn how to be a leader whether you want to or not. 4) Up or Out Mentality: Some people would list this as a con, but I see it from a different perspective. The company values employees who see things from their perspective. You are either part of the solution or part of the problem. If you want a job where you can come to work and be an average employee, this isn't the company for you. This company only wants those who see themselves as future leaders of Enterprise locations. They have no problem firing someone who has a lack of potential.

Cons

1) The Matrix: The sales matrix is a leaderboard that ranks employees from best to worst. This is your bread and butter to getting promoted. In theory, the matrix seems like it's fair, but there are things the company doesn't tell you. As a new hire, I finished 3rd in sales in my first month in my ENTIRE group (Cincinnati, Dayton, Columbus). I was 3rd of 124 other employees in my position. In order to qualify, you have to finish in the top 50% of employees. What they fail to tell you is how microscopic your sales numbers matter compared to your branch numbers. After they accounted for all the things out of my control, I went from 3rd overall to about 109th. This happened for about 5 straight months due to my location's overall store numbers as opposed to my individual sales. 2) Luck of the Draw: Enterprise is going to place you in a branch where you reflect the customer base. As an African American, I was placed in a branch where the majority of the customers were also African American. The branch was in a rough part of town, so we didn't have the best Branch scores because we'd receive bad scores from customers for the dumbest things. i.e. (we had to repossess the car for non-payment or the renter would damage our car and we had to file an insurance claim against their insurance. If you end up at a branch that isn't in a nice part of town, your promotion chances are slim to none. 3) Workload: The amount of time and energy you spend at work is exhausting. At a minimum, you are working 49 hours per week and you are busy the ENTIRE time. There is always something to be done, no matter if there are customers in the store or not. You are either washing cars, collecting debt, looking for rentals that haven't been paid for, talking to insurance companies, closing out rental agreements, coordinating appointments with body shops, or some other task your manager gives you. Some days you will miss lunch due to be understaffed.

Advice to Management

Help MT's get promoted

Pros

Good company benefits such as car rentals globally, dental, private healthcare and paid charity days. Your employees are the best think you have within this job, they encourage you to keep going and to be positive. Job security Training and Development

Cons

Most of the time you don't get a lunch break and if you do it is staggered due to not closing the branch for half hour so everyone can have an uninterrupted lunch. Overtime is expected with no notice Demand is too high due to taking too many accounts and contracts Upper management do not help in staffing situations The website does not coincide with branch availability automatically, therefore disappointing customers and creating even more stress for employees. All training is now through video link which creates a less exciting atmosphere

Advice to Management

Close branches for half hour at lunch time so everyone gets a guaranteed lunch break. Make improvements on the website to make sure that we aren't overbooking customers for vehicles we don't have. Make the website properly communicate with branches i.e have a branch portal for the website and either accept or decline before a customer pre pays for the booking. The company needs to make branches fully staffed instead of making them understaffed just to get expenses down - this is counterproductive. Upper management should not scold people below them for contacting HR with issues that should have been sorted a long time ago. HR should be contacting branches every single month without fail to see how they are doing and should be submitted anonymously. Every person in the company are scared of talking to HR and can be either pushed out of the company through not promoting them or be branded as a troublemaker.

Pros

great benefits including healthcare and pension, working from home was ideal for me.

Cons

very often understaffed for the volume of calls

Pros

Very good benefits company car privet health care 25 days holiday goes to 30 after 5 years + bank holidays

Cons

very long hours, expect to be doing 50-60 hrs a week

Advice to Management

na

Pros

This company is great. They have amazing benefits and great training program.

Cons

I haven't found any yet.