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Esurance

Part of Allstate
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Esurance

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Esurance Management FAQ

Read what Esurance employees think about management at the company.

Esurance has a positive Business Outlook of 54%.

All answers shown come directly from Esurance Reviews and are not edited or altered.

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1 English question out of 1

September 9, 2021

How is management perceived at Esurance?

Pros

You can work from home and they pay to help you get and maintain your license. Their short term disability benefit is a good benefit.

Cons

They are more concerned about how long you're on a call than whether your customer was fully taken care of. They also don't have holiday pay in the traditional sense. You get what they call deviated holidays. You get a number of paid days off to be used in place of the federal holidays whenever you want but there has to be time available. In my opinion that is just a way to not have to pay time and a half if you have to work a holiday. The management also claims they care about their employees and sends lame gifts to try to make up for the last year and a half of hell their choices caused for the front line employees. They will terminate employment for someone who is knowledgeable, dependable, thorough, and does their job just because average handle time is more than 950 seconds.

Advice to Management

Stop creating a toxic environment!

The management also claims they care about their employees and sends lame gifts to try to make up for the last year and a half of hell their choices caused for the front line employees.

September 9, 2021

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1 English question out of 1