Fiserv Compensation FAQ

Pros

Good perks like mediclaim, good policies and on time payment

Cons

Nothing as such. Overall a good company

Pros

Good pay and commission structure. Very supportive team and managers.

Cons

Can be repetitive doing the same thing every day. Low PTO (lower than average)

Pros

Opportunities in various locations country wide.

Cons

No bonus below director level, low compensation, no rewards or perks at staff level, team culture can be old fashioned and micro management is observed, understaffed and over worked.

Advice to Management

Listen to your employees, reward hard work, adapt and change with the world.

Pros

Freedom to work and is a big organisation so opportunities can be endless given you are the right fit for the management.

Cons

Bad communication within the company between the high level and low level staff. Grade banding of employees is terrible, call centre staff are on the same level as staff who are doing a job which requires skill and if you are on the lower end of the grading structure there is no benefits at all (no bonus whatsoever) No clear career progression paths and the pay is massively underpaid in comparison to other companies and yearly increases are in rate with inflation nothing to do with performance e. No recognition/incentive to work hard.

Advice to Management

Change the grade banding of staff to accurately portray a employees level Pay should be based on performance. Give bonuses to staff regardless of level, should be based on application and performance of themselves instead of their grade.

Pros

Dedicated associates who work tirelessly to maintain complex environments (please note this number is dwindling quickly as talent has either been RIF'd or is leaving).

Cons

-Expensive healthcare options - almost impossible for associates with families to afford -A cash/equity bonus program that favors the company (Equity only becomes 100% available after 4 years vesting) -Work/Life balance? Fiserv has no concept - associates are expected to be available at anytime (and now to be in a seat in an office as WFH is eliminated) -Bring your own cell phone (Fiserv has to pay for Frank's new office, the Fiserv Forum (NBA basketball) , a NASCAR race car and marketing for Clover) -Strategic decision making is consolidated in a small number of incompetent SVP's -- NOTE - screaming and name calling is not leadership -Successful direction, policy and procedure under Original Fiserv that made it one of the "Most Admired Companies" has been replaced by Original FirstData (Fiserv bought FirstData, right?)

Advice to Management

My only hope is the Fiserv board of directors will see how incompetent FirstData leadership is and replace it