Freshworks Workplace FAQ

Read what Freshworks employees think about their company's workplace. Employees have questions about everything from the work environment, to the dress code and food at the office.

To picture yourself in what could be your new office, have a look at some of Freshworks's office photos.

All answers shown come directly from Freshworks Reviews and are not edited or altered.

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10 English questions out of 10

June 27, 2019

What is a typical working day like at Freshworks?

Pros

Strong products that are constantly evolving. Company not far from an IPO. Great team of friendly, helpful people that genuinely want to contribute to success of company. Nice office space.

Cons

Pay and benefits not on par with other tech companies in the Bay Area. Only 10 days PTO and no WFH flexibility. You’re expected to be in the office 8 full hours a day and people are watching to make sure you are. No HR in the US office so any issues can only be discussed with management and there are a lot of politics involved.

Advice to Management

Trust your employees to do their job, and if you don’t, make better hires so that you can

You’re expected to be in the office 8 full hours a day and people are watching to make sure you are.

June 27, 2019

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January 24, 2020

Does Freshworks have an on site gym?

Pros

Food, ambience, managers, sports, gym , learning, crowd

Cons

Na, na , na , na, na

Advice to Management

Na

Food, ambience, managers, sports, gym , learning, crowd

January 24, 2020

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April 3, 2019

What are meetings like at Freshworks?

Pros

- Ample opportunity to learn and grow in the initial stage of your career - Fast-paced work - Exposure to multiple verticals due to varied product portfolio - Encourage ownership and initiatives - Friendly crowd - A lot of cross-functional learnings

Cons

- Middle management is not so good - Some roles may have pays that are not meeting market expectations

Advice to Management

Keep up the fast-paced growth.

Some roles may have pays that are not meeting market expectations

April 3, 2019

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January 2, 2020

What is it like working with clients or customers at Freshworks?

Pros

The product is good overall and clients are happy with it for the most part. People are nice and will help when you need them. Company is headed in the right direction and growing fast. Learn a lot about mid market sales process.

Cons

Management is very numbers and tasks driven and don’t care much about employee happiness. They said that they don’t want to promote any sales development reps for some reason, so you get stuck in the same role. They also micro manage you with the time you arrive to work and leave, so you get yelled at for being late. Long commute to san Mateo and they don’t allow for work from home... Benefits aren’t that great and you can get better base pay at other tech companies.

The product is good overall and clients are happy with it for the most part.

January 2, 2020

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January 17, 2020

Does Freshworks provide leads to sales teams?

Pros

Excellent amenities for employees - Free food, Good Coffee, Gym, Good locality etc. Decent salary with Work load is low. No standards. Work as you wish. Complain to HR if boss questions. Action will be taken on immediate leads as an Employee first company.

Cons

Below industry par tax savings plans. Growth depends on your relationship with boss than work. Speaking up is discouraged at manager+ levels. Juniors are encouraged on complain and their work accepted however they deliver. Poor productivity due to multiple iternation of same project which otherwise should be done with proper plan in one shot. No job security. Multiple layoff if spoken up to Leadership on their planning gaps and guidance lapse.

Advice to Management

At Tactical and operational level - Discourage immaturity and improve productivity with industry compliance standards. At leadership level - Encourage Forward thinking and Risk management instead of penalising for speaking up when leaders make decisions that affect company funds and standards of quality.

Action will be taken on immediate leads as an Employee first company.

January 17, 2020

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10 English questions out of 10