Guardian Alarm FAQ

All answers shown come directly from Guardian Alarm Reviews and are not edited or altered.

5 English questions out of 5

July 18, 2018

How are senior leaders perceived at Guardian Alarm?

Pros

Mostly good people to work with.

Cons

Company sold to P.E. firm, many employees are concerned what the future holds. Too many legacy thought processes, where key decision makers aren’t willing to trial (or even hear) new ideas or approaches. The president would say, “I don’t want to hear, “this is how we’ve always done it.”” when referring to decisions on why certain processes were used. However, it’s clear this was always the unspoken rationale used by the old, long term managers. The PE company should clean house, as these old timers are causing roadblocks in the ability to move forward.

Advice to Management

See Cons section.

However, it’s clear this was always the unspoken rationale used by the old, long term managers.

July 18, 2018

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April 3, 2019

How is management perceived at Guardian Alarm?

Pros

Possibility of overtime often, Good pay and benefits for a call center, easy work

Cons

Very unorganized management HR etc , dirty and outdated enviroment and work supplies

Very unorganized management HR etc , dirty and outdated enviroment and work supplies

April 3, 2019

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July 10, 2019

Is Guardian Alarm a good company to work for?

Pros

The major pro about Guardian Alarm is the fact all the employees are great. They do an amazing job engaging employees with things like a company picnic and team days.

Cons

In 2017 the company was purchased by private equity and while it was great the first 10 months it started to go downhill. Employees are lucky to get a 2% raise and bonuses are a joke. The turn over is crazy high and unfortunately management does not listen to what the employees are saying. They have a lot of brilliant minds who are constantly told their plan to help them grow is not worth it or it is not a problem Guardian needs to focus on. Since being purchased by Private Equity, there have been a parade of consultants brought in to review the company and the CEO, CFO, VP of IT, and VP of Customer Service have all been let go. The company has been inflated with new directors that only work 4 days a week since they live in other states and travel into the location. When it comes to promotions, they are non existent and many times employees who are qualified to do the job have to train their new manager how to do the job at hand. You can try to reach out to the Recruiter but he never will give you the time of day. With that being said, HR is non-existent and is rarely in the building, which is unfortunate since the organization is on life support and HR does not support the organization at all, the one advocate we had left is no longer at Guardian and getting things done now is impossible. There are two people who try very hard and are excellent but they are overworked and under appreciated.

Advice to Management

Management really needs to take a look in the mirror and see that the employees support the organization. Some of the new leadership is good but you have many executives you make six figures and get massive bonuses and we get a gift certificate for a turkey. Change the culture and you can achieve anything.

The major pro about Guardian Alarm is the fact all the employees are great.

July 10, 2019

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April 3, 2019

What is the salary like at Guardian Alarm?

Pros

Possibility of overtime often, Good pay and benefits for a call center, easy work

Cons

Very unorganized management HR etc , dirty and outdated enviroment and work supplies

Possibility of overtime often, Good pay and benefits for a call center, easy work

April 3, 2019

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April 10, 2019

How is the office food at Guardian Alarm?

Pros

Weekly paycheck Team day which is free food

Cons

It’s only 6 people working there meaning they fire and hire a lot Managers talks about everybody

Team day which is free food

April 10, 2019

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5 English questions out of 5