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HKT Teleservices

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HKT Teleservices Culture FAQ

Read what HKT Teleservices employees think about their company culture and make sure it is the right fit for you.

HKT Teleservices has a culture and values rating of 3.3.

All answers shown come directly from HKT Teleservices Reviews and are not edited or altered.

What is the company culture at HKT Teleservices?

5 English reviews out of 5

Sort by:

March 4, 2022

Pros

Good culture and easy program.

Cons

Need improvement on process improvement initiatives

Good culture and easy program.

March 4, 2022

Reviewed by: Assistant Manager (Former Employee)

May 9, 2020

Pros

Are you kidding me, there’s not been 1 in 4 years.

Cons

I started my journey with HKT June of 2016, nearly 4 years ago with so much anxiety getting into the day in, day out workforce yet so much excitement with coming into what at that time was a great company to work for. Through the years as with any job, I have seen folks come and go, come and go, come and go and never truly understood the turnover rate when I first started. HKT is very much or at one point was a family environment. It was a place where you could come and be with folks who were like-minded, who cared for you and you them. There was camaraderie friendship, professionalism, kindness, decorum, couth and moreover, job security. What we have become is far from what we once were. We let go of the family feeling, we let go of security and making folks feel like they have a place to come not only to garner income but also garner family and friendship. We lost sight of how to treat each other, how to make employees feel wanted, needed and loved in their positions. We lost sight of what it means to run a business to its greatest successes and to celebrate those who do good work. We lost sight of ensuring we pat folks on the back for coming in and giving it their hardest. We lost sight of ensuring that we encourage our employees to come in every day and do a good job. Instead, we no longer manage with confidence, we manage with fear. We no longer celebrate our employees rather, we break them down to feel like they have no better opportunity so it's best they stay put. We don't allow our employees to benefit from any growth potential. It's beyond inexcusable the amount of nepotism that has been found behind the walls of HKT in the last year or so. It's immoral, unethical and illogical behaviors such as this that have impacted the business, the clients, our dedication and our ability to run a successful business into the highest successes instead, we have created a culture that is very much ran like government. Dictatorship to be specific. With being in a position of power you garner and carry great responsibility and part of that responsibility is to ensure job security for everyone under and around you, to ensure morale and to ensure your employees are there and ready and willing to take the business as high as it can go, to the next level if you will. What we have here is proof that we put folks in positions they're simply not ready for starting from the very top down. Somehow, I have allowed myself to be part of this culture. Somehow, I have allowed myself to stay and watch the foundation of the last 4 years of my everyday lift crumble around me and I stood in the midst of it and watched it all happen while I did what I could to try to move things into a positive direction. With allowing your business to fail, you do a disservice to all of your employees and you manage to lose your best employees, your most profitable clientele and you lose the true sight of what this industry is all about. How can we expect our employees to service customers with smiles, encouragement, tone and build a relationship and bond with the customer on a day to day basis 100x over each and every day when their own company they service won't show them the same in return? To give you have to receive. You become a product of your environment. When you feel unwanted and poorly treated, you relay that same energy to others around you and it bleeds into your work. There will never be a day when anyone in the administrative roles at HKT take responsibility for their actions, for allowing so many people to fail. There will never be a time when HKT takes a step back and says, what can we do to turn this around, what can we do to make sure we get the right people in the right positions? What can we do to make sure we are the best contact center to work for in the greater Columbus and what is it going to take to get there? Instead, we ask via email "How is everyone doing? We thank you and appreciate you" once per calendar year and never to the face of the employee. We cannot expect the best out of our staff if we cannot give our staff that in return. At one point or another we really cared for our employees, we truly cared. We took and had faith in whom we promoted and their title and the position they held. We truly cared for folks’ situations and we held true to them. We employee folks who are homeless, we employee folks who are cancer patients who depend on their job to ensure the next scan to ensure their life won’t end. We don’t put into perspective any of the above when making business decisions, instead we walk them out and we wish them the best of luck with no accurate reason as to why other than job elimination with no further explanation. At one point or another we have to take a step back and realize that not only are we NOT running a business in a way that is ethical but we are ruining the lives of the folks around us. It’s probably easy from a salary standpoint of 70k-100k+ however, on the front lines at around $13.50/hr, it’s not that easy to pick up and walk away and start over. We put out 50+ families and into a predicament to which they’re able to collect unemployment but came into work on said day and expected nothing to change and not one person from the Senior Operations Management team came from behind their wonderful protective wall to answer any questions or to make the process easier for those losing their jobs or those who were left on the floor, terrified that they would have to soon choose between food or electric. This includes folks from high management whom did not enter the office on said day until after ‪3pm‬ after we relieved a handful of folks from their positions with no heads-up that they would be unemployed and put in a position to go back home and let their families know that there would be no dinner on that evening. Moral of the story is, HKT has the opportunity to do better for its employees and its overall future in the customer service industry and moreover and utmost we owe hundreds of employees an apology. WE OWE HUNDREDS OF EMPLOYEES AN APOLOGY! I hope this letter plays part in some small change if any in HKTs process and movement in doing better in not only employment but also the way we treat people in general as human beings and not underpaid bionic people to help run a business with lackluster leadership with lackluster management for folks who don’t know their way out of a corporate paper bag.

Advice to Management

Absolutely none.

With being in a position of power you garner and carry great responsibility and part of that responsibility is to ensure job security for everyone under and around you, to ensure morale and to ensure your employees are there and ready and willing to take the business as high as it can go, to the next level if you will.

May 9, 2020

Reviewed by: Team Leader in Grove City, OH (Current Employee)

May 9, 2020

Pros

Are you kidding me, there’s not been 1 in 4 years.

Cons

I started my journey with HKT June of 2016, nearly 4 years ago with so much anxiety getting into the day in, day out workforce yet so much excitement with coming into what at that time was a great company to work for. Through the years as with any job, I have seen folks come and go, come and go, come and go and never truly understood the turnover rate when I first started. HKT is very much or at one point was a family environment. It was a place where you could come and be with folks who were like-minded, who cared for you and you them. There was camaraderie friendship, professionalism, kindness, decorum, couth and moreover, job security. What we have become is far from what we once were. We let go of the family feeling, we let go of security and making folks feel like they have a place to come not only to garner income but also garner family and friendship. We lost sight of how to treat each other, how to make employees feel wanted, needed and loved in their positions. We lost sight of what it means to run a business to its greatest successes and to celebrate those who do good work. We lost sight of ensuring we pat folks on the back for coming in and giving it their hardest. We lost sight of ensuring that we encourage our employees to come in every day and do a good job. Instead, we no longer manage with confidence, we manage with fear. We no longer celebrate our employees rather, we break them down to feel like they have no better opportunity so it's best they stay put. We don't allow our employees to benefit from any growth potential. It's beyond inexcusable the amount of nepotism that has been found behind the walls of HKT in the last year or so. It's immoral, unethical and illogical behaviors such as this that have impacted the business, the clients, our dedication and our ability to run a successful business into the highest successes instead, we have created a culture that is very much ran like government. Dictatorship to be specific. With being in a position of power you garner and carry great responsibility and part of that responsibility is to ensure job security for everyone under and around you, to ensure morale and to ensure your employees are there and ready and willing to take the business as high as it can go, to the next level if you will. What we have here is proof that we put folks in positions they're simply not ready for starting from the very top down. Somehow, I have allowed myself to be part of this culture. Somehow, I have allowed myself to stay and watch the foundation of the last 4 years of my everyday lift crumble around me and I stood in the midst of it and watched it all happen while I did what I could to try to move things into a positive direction. With allowing your business to fail, you do a disservice to all of your employees and you manage to lose your best employees, your most profitable clientele and you lose the true sight of what this industry is all about. How can we expect our employees to service customers with smiles, encouragement, tone and build a relationship and bond with the customer on a day to day basis 100x over each and every day when their own company they service won't show them the same in return? To give you have to receive. You become a product of your environment. When you feel unwanted and poorly treated, you relay that same energy to others around you and it bleeds into your work. There will never be a day when anyone in the administrative roles at HKT take responsibility for their actions, for allowing so many people to fail. There will never be a time when HKT takes a step back and says, what can we do to turn this around, what can we do to make sure we get the right people in the right positions? What can we do to make sure we are the best contact center to work for in the greater Columbus and what is it going to take to get there? Instead, we ask via email "How is everyone doing? We thank you and appreciate you" once per calendar year and never to the face of the employee. We cannot expect the best out of our staff if we cannot give our staff that in return. At one point or another we really cared for our employees, we truly cared. We took and had faith in whom we promoted and their title and the position they held. We truly cared for folks’ situations and we held true to them. We employee folks who are homeless, we employee folks who are cancer patients who depend on their job to ensure the next scan to ensure their life won’t end. We don’t put into perspective any of the above when making business decisions, instead we walk them out and we wish them the best of luck with no accurate reason as to why other than job elimination with no further explanation. At one point or another we have to take a step back and realize that not only are we NOT running a business in a way that is ethical but we are ruining the lives of the folks around us. It’s probably easy from a salary standpoint of 70k-100k+ however, on the front lines at around $13.50/hr, it’s not that easy to pick up and walk away and start over. We put out 50+ families and into a predicament to which they’re able to collect unemployment but came into work on said day and expected nothing to change and not one person from the Senior Operations Management team came from behind their wonderful protective wall to answer any questions or to make the process easier for those losing their jobs or those who were left on the floor, terrified that they would have to soon choose between food or electric. This includes folks from high management whom did not enter the office on said day until after ‪3pm‬ after we relieved a handful of folks from their positions with no heads-up that they would be unemployed and put in a position to go back home and let their families know that there would be no dinner on that evening. Moral of the story is, HKT has the opportunity to do better for its employees and its overall future in the customer service industry and moreover and utmost we owe hundreds of employees an apology. WE OWE HUNDREDS OF EMPLOYEES AN APOLOGY! I hope this letter plays part in some small change if any in HKTs process and movement in doing better in not only employment but also the way we treat people in general as human beings and not underpaid bionic people to help run a business with lackluster leadership with lackluster management for folks who don’t know their way out of a corporate paper bag.

Advice to Management

Absolutely none.

It's immoral, unethical and illogical behaviors such as this that have impacted the business, the clients, our dedication and our ability to run a successful business into the highest successes instead, we have created a culture that is very much ran like government.

May 9, 2020

Reviewed by: Team Leader in Grove City, OH (Current Employee)

January 15, 2020

Pros

Good team work, work life balance

Cons

Lots of meeting and group chats

Good team work, work life balance

January 15, 2020

Reviewed by: Assistant Manager (Former Employee)

May 9, 2020

Pros

Are you kidding me, there’s not been 1 in 4 years.

Cons

I started my journey with HKT June of 2016, nearly 4 years ago with so much anxiety getting into the day in, day out workforce yet so much excitement with coming into what at that time was a great company to work for. Through the years as with any job, I have seen folks come and go, come and go, come and go and never truly understood the turnover rate when I first started. HKT is very much or at one point was a family environment. It was a place where you could come and be with folks who were like-minded, who cared for you and you them. There was camaraderie friendship, professionalism, kindness, decorum, couth and moreover, job security. What we have become is far from what we once were. We let go of the family feeling, we let go of security and making folks feel like they have a place to come not only to garner income but also garner family and friendship. We lost sight of how to treat each other, how to make employees feel wanted, needed and loved in their positions. We lost sight of what it means to run a business to its greatest successes and to celebrate those who do good work. We lost sight of ensuring we pat folks on the back for coming in and giving it their hardest. We lost sight of ensuring that we encourage our employees to come in every day and do a good job. Instead, we no longer manage with confidence, we manage with fear. We no longer celebrate our employees rather, we break them down to feel like they have no better opportunity so it's best they stay put. We don't allow our employees to benefit from any growth potential. It's beyond inexcusable the amount of nepotism that has been found behind the walls of HKT in the last year or so. It's immoral, unethical and illogical behaviors such as this that have impacted the business, the clients, our dedication and our ability to run a successful business into the highest successes instead, we have created a culture that is very much ran like government. Dictatorship to be specific. With being in a position of power you garner and carry great responsibility and part of that responsibility is to ensure job security for everyone under and around you, to ensure morale and to ensure your employees are there and ready and willing to take the business as high as it can go, to the next level if you will. What we have here is proof that we put folks in positions they're simply not ready for starting from the very top down. Somehow, I have allowed myself to be part of this culture. Somehow, I have allowed myself to stay and watch the foundation of the last 4 years of my everyday lift crumble around me and I stood in the midst of it and watched it all happen while I did what I could to try to move things into a positive direction. With allowing your business to fail, you do a disservice to all of your employees and you manage to lose your best employees, your most profitable clientele and you lose the true sight of what this industry is all about. How can we expect our employees to service customers with smiles, encouragement, tone and build a relationship and bond with the customer on a day to day basis 100x over each and every day when their own company they service won't show them the same in return? To give you have to receive. You become a product of your environment. When you feel unwanted and poorly treated, you relay that same energy to others around you and it bleeds into your work. There will never be a day when anyone in the administrative roles at HKT take responsibility for their actions, for allowing so many people to fail. There will never be a time when HKT takes a step back and says, what can we do to turn this around, what can we do to make sure we get the right people in the right positions? What can we do to make sure we are the best contact center to work for in the greater Columbus and what is it going to take to get there? Instead, we ask via email "How is everyone doing? We thank you and appreciate you" once per calendar year and never to the face of the employee. We cannot expect the best out of our staff if we cannot give our staff that in return. At one point or another we really cared for our employees, we truly cared. We took and had faith in whom we promoted and their title and the position they held. We truly cared for folks’ situations and we held true to them. We employee folks who are homeless, we employee folks who are cancer patients who depend on their job to ensure the next scan to ensure their life won’t end. We don’t put into perspective any of the above when making business decisions, instead we walk them out and we wish them the best of luck with no accurate reason as to why other than job elimination with no further explanation. At one point or another we have to take a step back and realize that not only are we NOT running a business in a way that is ethical but we are ruining the lives of the folks around us. It’s probably easy from a salary standpoint of 70k-100k+ however, on the front lines at around $13.50/hr, it’s not that easy to pick up and walk away and start over. We put out 50+ families and into a predicament to which they’re able to collect unemployment but came into work on said day and expected nothing to change and not one person from the Senior Operations Management team came from behind their wonderful protective wall to answer any questions or to make the process easier for those losing their jobs or those who were left on the floor, terrified that they would have to soon choose between food or electric. This includes folks from high management whom did not enter the office on said day until after ‪3pm‬ after we relieved a handful of folks from their positions with no heads-up that they would be unemployed and put in a position to go back home and let their families know that there would be no dinner on that evening. Moral of the story is, HKT has the opportunity to do better for its employees and its overall future in the customer service industry and moreover and utmost we owe hundreds of employees an apology. WE OWE HUNDREDS OF EMPLOYEES AN APOLOGY! I hope this letter plays part in some small change if any in HKTs process and movement in doing better in not only employment but also the way we treat people in general as human beings and not underpaid bionic people to help run a business with lackluster leadership with lackluster management for folks who don’t know their way out of a corporate paper bag.

Advice to Management

Absolutely none.

Somehow, I have allowed myself to be part of this culture.

May 9, 2020

Reviewed by: Team Leader in Grove City, OH (Current Employee)

5 English reviews out of 5

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