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Hand & Stone Massage and Facial Spa

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Hand & Stone Massage and Facial Spa

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Hand & Stone Massage and Facial Spa FAQ

Have questions about working at Hand & Stone Massage and Facial Spa? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Hand & Stone Massage and Facial Spa.

All answers shown come directly from Hand & Stone Massage and Facial Spa Reviews and are not edited or altered.

59 English questions out of 59

September 20, 2020

What is paid time off like at Hand & Stone Massage and Facial Spa?

Pros

Good stuff with good people good environment

Cons

Bad stuff with bad management and no time off

Advice to Management

Time management

Bad stuff with bad management and no time off

September 20, 2020

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October 24, 2021

Does Hand & Stone Massage and Facial Spa offer massages?

Pros

Pretty laid back, clean and relaxing work environment, free massages every month

Cons

Staff seemed like they were burnt out and massage therapists seemed like they couldn’t wait to be done with their shift. Front desk job is super pushy with getting people to sign up for a membership so if you’re in to doing the sales pitch 30x a day to people who want you to shut up then this is the gig for you!

Advice to Management

Let people show their personalities and not act so fake with a long scripted sales pitch....customers don’t want to hear it

Pretty laid back, clean and relaxing work environment, free massages every month

October 24, 2021

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December 9, 2020

Does Hand & Stone Massage and Facial Spa offer dental insurance?

Pros

-401k -Health, dental, and life Insurance -Very flexible schedule -Continued education -Friendly coworkers

Cons

-Not enough PTO -Not getting paid when clients do not show up -Out of supplies such as CBD oil (doesn’t happen too often) -Not much growth potential -Tier system and the pay has been the same for the past 6 years - This particular location do Les not have all the enhancements/upgrades to offer such as decompression therapy and paraffin wax.

Advice to Management

I would highly suggest ALL upgrades become available for therapists to perform in every Hand & Stone location. It’s more money for us and more money for you.

Health, dental, and life Insurance

December 9, 2020

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March 23, 2021

Does Hand & Stone Massage and Facial Spa offer family leave?

Pros

Great benefits for massages for family

Cons

Pay was not always accurate

Great benefits for massages for family

March 23, 2021

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December 18, 2021

Does Hand & Stone Massage and Facial Spa offer employee discounts?

Pros

- Free massage or facial once a month. - Employee discount on product. - Fairly easy job if you consider yourself social.

Cons

Long story short: - Was stealing wages, denied it, then fired the employee that exposed it. - Has done no research into employee rights before becoming owners of a business. - Allows their employees to be abused by clients. - Refuse to learn the job they want others to do. - Once you are hired you will be exploited as much as you will let them get away with. - As soon as you get any sort of raise, your responsibilities will exceed reasonability and they will lord that 50 cents over your head like you're their slave. And yes, I am VERY intentially using the word "slave". IYKYK. I'm going to be frank. The "new" owners, (they have been the owners for almost a year now) are southern generationally wealthy boomers who moved to the Greater Seattle Area from Texas and tried to exploit their workers here like they were used to it being done in Texas. Right off the bat they told no one could discuss their pay, and threatened to terminate people over it. Management tried to educate them that that's federally *illegal* and has been since the 1940's and their defense was "well it's not illegal in Texas''. They were very slow to follow mask mandates, and allowed their front desk to be verbally abused by clients. They are the type to reward bad behavior from clients and give "Karen"s anything they want, encouraging more bad behavior. The husband has a very short temper, is very passive aggressive, (along with aggressive aggressive lol) and a pathological liar. They have had full walk outs of staff TWICE since the year they have been owners. Meaning they have cycled through a completely new set of staff TWICE. They refuse to learn how to work the POS themselves, they say the younger generation doesn't know how to work, but they refuse to work or come in themselves when they are needed. ...AND I HAVEN'T EVEN TALKED ABOUT HOW THEY STOLE WAGES YET. Someone brought up that the hours they had worked didn't match up to the hours they were paid. The male owner was VERY defensive about this until someone 40 years younger than him had to go and show him how to do his job and that he had been CONSISTENTLY stealing an average of 2 hours of wages PER PAY PERIOD for months. His response was not to apologize, his response was to cut a check and fire that employee on the spot. Last I heard all their staff had quit... AGAIN. They now have a sign outside of their establishment that they are hiring SA's and he wrote in sharpie "18.00" on it. It's not worth it. I've been thriving since I left.

Advice to Management

My unprofessional advice is "Move back to Texas, please." My professional advice is to: - Learn that you need front desk staff more than we need you. This is the most important one. - Learn the POS. Actually learn it. Do all the glitchy video training you ask others to do and learn it yourself, so you can stop screwing up everything you touch and blame it on others. - Humble yourself. You are very belittling to your front desk staff from the moment you hire them. You can't treat this younger generation like your bosses treated you. You aren't paying us enough to put up with it, and even when you think you are, we will still walk out on you if you're abusive.

Employee discount on product.

December 18, 2021

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59 English questions out of 59

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