Hand & Stone Massage and Facial Spa FAQ

Have questions about working at Hand & Stone Massage and Facial Spa? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Hand & Stone Massage and Facial Spa.

All answers shown come directly from Hand & Stone Massage and Facial Spa Reviews and are not edited or altered.

58 English questions out of 58

August 24, 2019

What is paid time off like at Hand & Stone Massage and Facial Spa?

Pros

Great clients, great product line, AWESOME education from a third party company, good employee discount on products and services.

Cons

It is a corporate franchise, so you are just a number and a percentage. They do not care about you as a person, as it is in corporate America. VERY bad management. HIGH turnover with therapists as well as front desk staff. Poor to little communication and training. The manager is a bully and is extremely negative and infantilizing. Taking time off for whatever reason is next to impossible, and they make you "make up" days like you are in third grade. You will get written up for acts that other employees get away with, and basically bullied into submission or fired if you do not comply. There have been many therapists who have quit over the last 6 months, and it is an extremely toxic and negative place to work. They have a serious housekeeping issue, too, (ants, mold, and faulty equipment), and the retail and pro backbar is never consistently stocked well.

Advice to Management

Treat your employees as humans with personal lives and families they care about, and rethink your management style. Find new leads and management in the spa who will take the time to listen and PROPERLY TRAIN. If you have multiple employees with the same concern, then maybe it is time that you change leadership. Any company with high turnover is at its core, very dysfunctional. You have the potential to be great, but your personal skills dealing with people in service positions is poor at best. Just because we are not corporate business owners, does not mean we are stupid or deserve to get treated like children. Some of us are college educated and are only therapists because we love what we do, and love our clients. Any business who kills an employee's passion for what they do is terrible.

Taking time off for whatever reason is next to impossible, and they make you "make up" days like you are in third grade.

August 24, 2019

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April 2, 2021

Does Hand & Stone Massage and Facial Spa offer massages?

Pros

-flexible hours and fair management -free massage or facial monthly and product discounts

Cons

-franchise owned which can alter the way things are handled

free massage or facial monthly and product discounts

April 2, 2021

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June 3, 2019

Does Hand & Stone Massage and Facial Spa offer dental insurance?

Pros

Tier based commission, bonuses, tuition reimbursement, 401k, paid time off, dental, vision, supplemental health insurance, laundry service provided, supplies and uniforms provided, appointments are booked for you and upgrades are optional but not required. Great management and owners. The owners in Greensboro are very involved and successful business owners who care about their staff and it shows.

Cons

Every Hand and Stone is independently owned and operated. The owners and management can make or break the business. This can be a pro or con. Some may offer benefits and some may not. Tier system may be different in different locations or with different owners. Demographics also affect tipping and pricing which affects commissions.

Advice to Management

None

Tier based commission, bonuses, tuition reimbursement, 401k, paid time off, dental, vision, supplemental health insurance, laundry service provided, supplies and uniforms provided, appointments are booked for you and upgrades are optional but not required.

June 3, 2019

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March 23, 2021

Does Hand & Stone Massage and Facial Spa offer family leave?

Pros

Great benefits for massages for family

Cons

Pay was not always accurate

Great benefits for massages for family

March 23, 2021

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April 25, 2019

Does Hand & Stone Massage and Facial Spa offer employee discounts?

Pros

employee discount, peaceful environment, good coworkers overall

Cons

sales pitch - gets redundant. owners (depending on location). rude customers

employee discount, peaceful environment, good coworkers overall

April 25, 2019

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58 English questions out of 58

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