Heartland Payment Systems FAQ

All answers shown come directly from Heartland Payment Systems Reviews and are not edited or altered.

32 English questions out of 32

April 4, 2019

What is health insurance like at Heartland Payment Systems?

Pros

-You learn for the rest of your life not to take a job that is W2, but 100% commission. Either you go 1099 and you are your own boss, or you are W2 so you do have a boss, but you are paid a salary to have a boss. 2. Good life experience to learn what not to do to yourself.

Cons

Do yourself a favor and keep as far away as possible from Heartland as possible. I tried to put together an organized way to summarize to make it easier for you. Things got drastically worse since they got bought out by Global, especially the HR part. All the positive reviews on this website about Heartland are usually from salaried people who get there fix paychecks on time and sit in a nice office. Not from the sales team like I was at. Hiring process: 1. Heartland found a legal loophole: It is 100% commission job, and they do your W2 and tax deductions, but they do not even pay you minimum wage. 2. They are not honest with you when hiring. turnover is so huge, that they have to hire on almost anybody, and they will tell you a beautiful story that is simply not true. 3. You will not succeed unless you have real experience already in merchant services, and a big book of business and connections and a network and a pipeline. They do not tell you that either. 4. One time a hiring supervisor called me from a totally different state to ask about a person who named me as a reference for the job interview. We started talking later on and he told me that while he was a relationship manger, he lost 20 K (20 Thousand) dollars of his savings while his wife was working, until he built enough connections that he was able to start turning things around with his residuals building up. I told him that from now on he should tell that honestly to people who he interviews and hires, that they can expect to lose 20K of their savings before they are able to “turn things around”, as most people just cannot afford that. I was obviously not told that wither when I was hired. On boarding: 1. So you get your offer at Heartland and you are starting on Friday and you quit your old job. You think you have a job??? No!!! for 2 weeks, you are not even legally hired. You need to set up 10 appointments. If you do not manage that, you do not have a job. They don't tell you, but they will send you a 400 dollar check for that 2 weeks either way. 2. My boss was more interested to doing his real estate business than coming to my 10 appointments, super unprofessional. At least they let him go a few months later. Benefits: 1. Benefits only start after 90 days for sales employees, but the regular employees in the offices who are on a nice base salary get it after 30 days. Very very sad.... 2. Sales employees do NOT get short term disability insurance, office employees do 3. not great health insurance anyways 4. When I was there, NO ROTH 401k option was offered, they just changed that recently There Payroll and HR for their employees: 1. - Truly sucks!!!! 2. - I moved so I changed my address in their HR system during my hiring process. But Heartland has a lot of problems with "feeding over data" , if you change your address at one spot in Heartland, don't expect that info to reach Payroll, 401k, or Health insurance providers . etc.. 3. -This "feeding over" is constantly a problem at Heartland. That is also what happened when I signed up for the 401K, and because It did not feed over I lost the employer match of my first eligible paycheck. 4. -Another example was when I never got the email to fill out the direct deposit form and they were sending my checks to the wrong place. The HR department takes weeks to get back with you, simply because payroll and HR is run by Global. 5. - Whole Sales Team has the HIGHEST TURNOVER IN THE INDUSTRY, SO OBVIOUSLY FOR THE PAYROLL HR PEOPLE ARE HARD TO KEEP UP WITH IT 6. - I cancelled my contribution to the Employee Stock Purchase Plan, but they still kept deducting. 7. -In one month they forgot to deduct the Health insurance, instead of fixing that next month they deduct double for the Employee Stock Purchase plan. 8. -Sometimes they expect you to pay business expenses from your own pocket, while you are on 100% commission anyways, no mileage reimbursement!! 9. - CONSTANT CHAOS WITH DIRECT DEPOSIT, HEALTH INSURANCE, 401K and EMPLOYEE STOCK PURCHASE PLAN Daily work: 1. LOT OF SALES PRESSURE WHEN YOU ARE ON 100 % COMMISSION. YOU HAVE A DAILY CALL WITH YOUR BOSS TO TELL HIM WHAT YOU DID THAT DAY. 2.NO LAPTOP OR PHONE PROVIDED, JUST A USELESS TABLET WITHOUT KEYBOARD. They will provide you with a sim card, but of course you have to buy the internet for it. Very sad.. -3.You need to use your own personal computer to get any real work done, cause the tablet provided by Heartland is completely useless. 4. CRM Atlas SUCKS TOO. COMPLETELY USELESS 5. I was told and yelled at multiple times for trying to reach out to fellow coworkers and team members. I was told that I can only talk to management up so to supervisors. So why don’t they want you to talk to others? You can figure that out yourself. 6. THE STRATEGY: They will hire on almost anybody because everybody will close a deal or two. (Family and Friends). After that you will leave Heartland as you are not making money. BUT: Since you are not vested, you will lose the residual income, while your supervisors will keep it and Heartland will keep it too and profit from the account. In worst case they got 10 contacts out of you from your first two weeks. 7. The very few people who are actually making any money will not tell you anything to help. 8. Bosses and those few people who are making it always have this disgusting little smile on their faces on any social event when the team meets, while measuring you up and thinking like “ How long will this guy last?” 9. One time a different supervisor called me from a totally different state to ask about a person who named me as a reference for the job interview. We started talking later on and he told me that while he was a relationship manger, he lost 20 K (20 Thousand) dollars of his savings while his wife was working, until he built enough connections that he was able to start turning things around with his residuals building up. I told him that from now on he should tell that honestly to people who he interviews and hires, that they can expect to lose 20K of their savings before they are able to “turn things around”, as most people just cannot afford that. 10. They have some warm leads, but they do not talk about it. They only give it to the favorite people. There is no set rules or transparency regarding who will receive it and what you need to do to achieving the status of getting leads. 11. The residual of 15% is very low, especially taking into consideration the facts that there is a long vesting period for owning the portfolio, no base salary and no warm leads. 12. The "signing bonus" is more of a loan, since you have to pay it back if they do not process enough. I could write a whole book, just do yourself a favor and keep as far as possible!!!!

Advice to Management

be honest, stop the lies

7. -In one month they forgot to deduct the Health insurance, instead of fixing that next month they deduct double for the Employee Stock Purchase plan.

April 4, 2019

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January 16, 2019

What are perks and other benefits like at Heartland Payment Systems?

Pros

The benefits and perks are great. They have a Gym, a cafeteria, a daycare and provide schooling. They also have great perks like picnics, family of 4 paid admission to Holiday World, etc

Cons

You don't have the tools or updated information to do your job efficiently. Managers act like they don't care when issues are brought to their attention.

Advice to Management

Make sure employees have the information and tools needed. Also when issues arise they need to be addressed and not pushed under the rug.

The benefits and perks are great.

January 16, 2019

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August 7, 2020

Does Heartland Payment Systems pay for a gym membership?

Pros

- they sometimes are understanding of family matters - daycare is connected to the building - the building is nice - free gym - they give you time between calls to type notes

Cons

- used to be downtime between calls, however since a lot of advocates have left and they have not hired anyone else there is not room to breathe anymore - management is god awful - no schedule flexibility - pay is not competitive enough - do not get paid enough for the work you do - not everyone is equally trained, they force the people who do better to learn more and get paid the same for almost triple the work - frequent sexual harassment Basically they lure you into this job thinking its going to be a fun environment and that everyone is like family. You do not get enough training, none of the departments here do. There's a lot of things that people get away with doing that most jobs would fire you for pretty quickly. They recently enforced new greeting rules after telling us that they would never operate like other controlled call centers.

Advice to Management

Management mismanages constantly. A lot of their work are pushed onto advocates that excel at their jobs. Management acts childish and brings a lot of their personal life into the office, more than usual. A lot of work place drama and harassment. They will try to get into your personal life and basically force you to tell them or make you incredibly uncomfortable until you do.

- free gym

August 7, 2020

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April 4, 2019

What is the retirement plan like at Heartland Payment Systems?

Pros

-You learn for the rest of your life not to take a job that is W2, but 100% commission. Either you go 1099 and you are your own boss, or you are W2 so you do have a boss, but you are paid a salary to have a boss. 2. Good life experience to learn what not to do to yourself.

Cons

Do yourself a favor and keep as far away as possible from Heartland as possible. I tried to put together an organized way to summarize to make it easier for you. Things got drastically worse since they got bought out by Global, especially the HR part. All the positive reviews on this website about Heartland are usually from salaried people who get there fix paychecks on time and sit in a nice office. Not from the sales team like I was at. Hiring process: 1. Heartland found a legal loophole: It is 100% commission job, and they do your W2 and tax deductions, but they do not even pay you minimum wage. 2. They are not honest with you when hiring. turnover is so huge, that they have to hire on almost anybody, and they will tell you a beautiful story that is simply not true. 3. You will not succeed unless you have real experience already in merchant services, and a big book of business and connections and a network and a pipeline. They do not tell you that either. 4. One time a hiring supervisor called me from a totally different state to ask about a person who named me as a reference for the job interview. We started talking later on and he told me that while he was a relationship manger, he lost 20 K (20 Thousand) dollars of his savings while his wife was working, until he built enough connections that he was able to start turning things around with his residuals building up. I told him that from now on he should tell that honestly to people who he interviews and hires, that they can expect to lose 20K of their savings before they are able to “turn things around”, as most people just cannot afford that. I was obviously not told that wither when I was hired. On boarding: 1. So you get your offer at Heartland and you are starting on Friday and you quit your old job. You think you have a job??? No!!! for 2 weeks, you are not even legally hired. You need to set up 10 appointments. If you do not manage that, you do not have a job. They don't tell you, but they will send you a 400 dollar check for that 2 weeks either way. 2. My boss was more interested to doing his real estate business than coming to my 10 appointments, super unprofessional. At least they let him go a few months later. Benefits: 1. Benefits only start after 90 days for sales employees, but the regular employees in the offices who are on a nice base salary get it after 30 days. Very very sad.... 2. Sales employees do NOT get short term disability insurance, office employees do 3. not great health insurance anyways 4. When I was there, NO ROTH 401k option was offered, they just changed that recently There Payroll and HR for their employees: 1. - Truly sucks!!!! 2. - I moved so I changed my address in their HR system during my hiring process. But Heartland has a lot of problems with "feeding over data" , if you change your address at one spot in Heartland, don't expect that info to reach Payroll, 401k, or Health insurance providers . etc.. 3. -This "feeding over" is constantly a problem at Heartland. That is also what happened when I signed up for the 401K, and because It did not feed over I lost the employer match of my first eligible paycheck. 4. -Another example was when I never got the email to fill out the direct deposit form and they were sending my checks to the wrong place. The HR department takes weeks to get back with you, simply because payroll and HR is run by Global. 5. - Whole Sales Team has the HIGHEST TURNOVER IN THE INDUSTRY, SO OBVIOUSLY FOR THE PAYROLL HR PEOPLE ARE HARD TO KEEP UP WITH IT 6. - I cancelled my contribution to the Employee Stock Purchase Plan, but they still kept deducting. 7. -In one month they forgot to deduct the Health insurance, instead of fixing that next month they deduct double for the Employee Stock Purchase plan. 8. -Sometimes they expect you to pay business expenses from your own pocket, while you are on 100% commission anyways, no mileage reimbursement!! 9. - CONSTANT CHAOS WITH DIRECT DEPOSIT, HEALTH INSURANCE, 401K and EMPLOYEE STOCK PURCHASE PLAN Daily work: 1. LOT OF SALES PRESSURE WHEN YOU ARE ON 100 % COMMISSION. YOU HAVE A DAILY CALL WITH YOUR BOSS TO TELL HIM WHAT YOU DID THAT DAY. 2.NO LAPTOP OR PHONE PROVIDED, JUST A USELESS TABLET WITHOUT KEYBOARD. They will provide you with a sim card, but of course you have to buy the internet for it. Very sad.. -3.You need to use your own personal computer to get any real work done, cause the tablet provided by Heartland is completely useless. 4. CRM Atlas SUCKS TOO. COMPLETELY USELESS 5. I was told and yelled at multiple times for trying to reach out to fellow coworkers and team members. I was told that I can only talk to management up so to supervisors. So why don’t they want you to talk to others? You can figure that out yourself. 6. THE STRATEGY: They will hire on almost anybody because everybody will close a deal or two. (Family and Friends). After that you will leave Heartland as you are not making money. BUT: Since you are not vested, you will lose the residual income, while your supervisors will keep it and Heartland will keep it too and profit from the account. In worst case they got 10 contacts out of you from your first two weeks. 7. The very few people who are actually making any money will not tell you anything to help. 8. Bosses and those few people who are making it always have this disgusting little smile on their faces on any social event when the team meets, while measuring you up and thinking like “ How long will this guy last?” 9. One time a different supervisor called me from a totally different state to ask about a person who named me as a reference for the job interview. We started talking later on and he told me that while he was a relationship manger, he lost 20 K (20 Thousand) dollars of his savings while his wife was working, until he built enough connections that he was able to start turning things around with his residuals building up. I told him that from now on he should tell that honestly to people who he interviews and hires, that they can expect to lose 20K of their savings before they are able to “turn things around”, as most people just cannot afford that. 10. They have some warm leads, but they do not talk about it. They only give it to the favorite people. There is no set rules or transparency regarding who will receive it and what you need to do to achieving the status of getting leads. 11. The residual of 15% is very low, especially taking into consideration the facts that there is a long vesting period for owning the portfolio, no base salary and no warm leads. 12. The "signing bonus" is more of a loan, since you have to pay it back if they do not process enough. I could write a whole book, just do yourself a favor and keep as far as possible!!!!

Advice to Management

be honest, stop the lies

4. When I was there, NO ROTH 401k option was offered, they just changed that recently

April 4, 2019

See answer

July 7, 2020

What is paid time off like at Heartland Payment Systems?

Pros

PTO, work environment is pretty positive, cafe, gym

Cons

Just your standard greedy company.

PTO, work environment is pretty positive, cafe, gym

July 7, 2020

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32 English questions out of 32