Jack Henry & Associates FAQ

Have questions about working at Jack Henry & Associates? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Jack Henry & Associates.

All answers shown come directly from Jack Henry & Associates Reviews and are not edited or altered.

42 English questions out of 42

October 17, 2019

What are perks and other benefits like at Jack Henry & Associates?

Pros

JHA has a lot of pros. The pay, the benefits, and the "you matter" treats that are provided are great. There are prizes, games, and other little perks that, in addition to the good pay and benefits, make the oftentimes stressful job more bearable. Some of the managers are very laid back and friendly as long as you are good at your job and meet/exceed expectations. Overall, the company is definitely competitive nationally since not many companies offer good benefits and a (relatively) healthy work culture anymore, but the true competitiveness is local (depending on the employers in your area).

Cons

The biggest con is the stress linked to some of the positions themselves. The standards and expectations and the criteria you are graded on can be a little nitpicky and inconsistent. The size of the company and the nature of the work means that your manager could be hit or miss and the workplace is fairly traditional with how they do things. This means that it can feel like micromanaging and that there isn't the kind of trust placed in employees to simply do the right thing as you might find in a smaller family business.

Advice to Management

Listen to feedback from employees as often as possible and try to find creative solutions to the things that employees unanimously take issue with.

There are prizes, games, and other little perks that, in addition to the good pay and benefits, make the oftentimes stressful job more bearable.

October 17, 2019

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October 12, 2020

What is health insurance like at Jack Henry & Associates?

Pros

Awesome co-workers, pay is average for a support role, merit increases and bonuses are nice

Cons

-You are expected to support outdated systems in order to succeed -The product is seen as more valuable than the employee supporting it -There is no push from management to upgrade clients to latest builds that have fewer defects, this responsibility typically falls on support which customers rarely listen to when it comes to upgrading -Company health insurance has changed their policy each year and has changed providers once since I've been hired -Very little training, just some shadowing and you are left alone to learn a complex, buggy product on your own. There are many defects and different product versions which makes it very difficult to be successful in a customer facing role -Some aspects of the product rely on other departments that are slow due to being understaffed and overworked. When this slow-down happens, support gets most of the blame -Very vague career advancement, you can only advance internally after being with the company after 2 years

Advice to Management

Provide a thorough training process for new hires so that the product can be supported efficiently. Create a clear and concise career advancement outlook that will motivate employees to succeed in their current roles.

Company health insurance has changed their policy each year and has changed providers once since I've been hired

October 12, 2020

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April 24, 2020

Does Jack Henry & Associates offer an employee assistance or workplace counselling program?

Pros

Great company all around, most of management has great leadership skills and are a beacon to their subordinates, various tools and programs are provided to those who need them (ergonomic, employee assistance program, etc)

Cons

Call center is disorganized, mid to upper level management seems out of touch with agents(incentives, struggles that their agents may be having, , depending on who your supervisor is your experience can be vastly different.

Advice to Management

Get more in touch with your agents, provide better ways to report issues OR be more proactive at showing the tools available. Newer agents get lost in the new hire process and can miss some very vital tools and processes.

Great company all around, most of management has great leadership skills and are a beacon to their subordinates, various tools and programs are provided to those who need them (ergonomic, employee assistance program, etc)

April 24, 2020

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August 24, 2019

What is the retirement plan like at Jack Henry & Associates?

Pros

The benefits are definitely better than most. They match 401K 100% up to 6% of salary which is higher than most companies. Insurance, vision and dental is reasonable priced. Flex Pay and they offer other options like Health Savings Account. They have early retirement option at age 55. They have a great family work life balance. They offer work at home to most employees a couple of days a week so a lot of employees work from home.

Cons

They don't pay as well for technical jobs as most technical companies and I find it common that women generally get paid less than men for the same job. Women are promoted in twice the amount of time it takes for a man to get promoted.

Advice to Management

Promote women in business and give them equal pay and opportunities for same job, same work experience and same length of employment.

They match 401K 100% up to 6% of salary which is higher than most companies.

August 24, 2019

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November 7, 2019

What is paid time off like at Jack Henry & Associates?

Pros

Great work life balance, generous PTO plan.

Cons

No Career Advancement, No advance training certification funding provided Promotions are rarely seen Top management does not seem to care about associates and employees concerns Min merit increase, Lack of $$$ rewards Very poor processes and management Lack of clarity to employees and no transparency Contractors have way more relaxed work culture than regular employees

Advice to Management

Provide funding for advance certifications and trainings Promotions and internal mobility needs better turn around Competing with local IT companies can come with an employee investment

Great work life balance, generous PTO plan.

November 7, 2019

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42 English questions out of 42