Jet Pet Resort FAQ

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How is management perceived at Jet Pet Resort?

11 English reviews out of 11

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February 10, 2020

Pros

Working with dogs and good coworkers

Cons

Management is corrupt and biased, only care about money while the whole place is falling apart and dogs are exposed to unsafe conditions

Advice to Management

Get new management

Management is corrupt and biased, only care about money while the whole place is falling apart and dogs are exposed to unsafe conditions

February 10, 2020

Reviewed by: Pet Care Specialist in North Vancouver, BC (Former Employee)

November 26, 2020

Pros

-Great working with dogs -some of the people were decent -perks -awesome clients -cute dogs

Cons

Where do I start... -Management & other staff gossip like crazy, seems to be an issue in both locations - have to preform duties outside of job descriptions - staff are often under-qualified - don’t get SCHEDULED breaks, told to just take breaks whenever, but what about busy days? - often snarky attitude from management - Dog got stuck in a locked room in the morning, got told by boss to wait til the manager to come in at 9am to fix it and let dog out. I’d consider that an emergency!!!!

Advice to Management

Take your job more seriously and treat your employees with RESPECT.

Management & other staff gossip like crazy, seems to be an issue in both locations

November 26, 2020

Reviewed by: Pet Care Specialist in Canada (Current Employee)

January 8, 2019

Pros

Dogs Amazing clients Great hours Okay wage Pet first aid certificate

Cons

Poor management- so focused on the money coming in, they often overlook staff, and supplies and worse- sometimes the dogs. Little to no training for staff- although all dog lovers. They clearly don’t have the knowledge or training they should. Often dogs are left in the daycare unattended while staff sit on their phones, watch movies. Or simply refuse to take responsibility for what they’re there to do.... CATER TO DOGS NEEDS. Dogs fights are common. And instead of working around the dogs or taking time to sit in the room, they often make excuses as to what happened, watch their cameras, blame the dogs, . Ask the parents to pay the vet bills. And ban the dog. - In some cases it’s needed. But can be avoided 80% of the time if they were attending to the dogs and checking on them instead of letting them all bark and “feed” off each other energies.

Advice to Management

Go over your core values with staff. Enforce their tasks. Animals are family to many. Have your employees rotating through the rooms all day. Never leaving them alone for more then 20 min max. Put safety first. Fix your facilities that need renovations. Alittle will go a long way, will make the places feel more inviting. By motivating staff, You won’t need to ban so many dogs. Therefore your reviews and your income will increase again. Train train train. Your company has so much potential! It just needs management. Lots of it. When working there, the place was full of gossip, it felt like a clique from highschool. if you’re not the managers “friend” and doing what she does- isn’t a whole lot. Then you’re most likely to be the underdog, overworking , buying supplies, and trying to ignore ones own morals. Just to work there. The way dogs get hurt , but you find staff sleeping because they’re hungover. Staff saying not to clean Poop because you have “poo eating dogs” I won’t lie. My heart breaks for those who really are trying their best. Maybe appreciating them and actually giving positive reinforcement. You won’t go through staff so fast. I left that place with the worst feelings. And after some time. STILL, can’t get over the way they treat their staff and most pets.

Poor management

January 8, 2019

Reviewed by: Anonymous in Canada (Anonymous Employee)

January 27, 2020

Pros

You can eventually leave your terrible work.

Cons

Management does not care about you. They may make you think that they do at first. But you'll eventually realize that they don't. For them, money is more important that you. Also, management support is virtually non-existent.

Also, management support is virtually non

January 27, 2020

Reviewed by: Anonymous in Richmond, BC (Current Employee)

October 31, 2018

Pros

staff is great thats' about it

Cons

the management team is corrupt. Mean, degrading, won't let you make a decision on your own. They hide things from the customers. They will do anything to save a dime. Even put the employees and dogs and cats at risk just to make money. In the past several years SO many employees have quit. From parttime to fulltime staff, to how many managers at YVR? TOO MANY TO COUNT. This place is horrible.

Advice to Management

Fire that "manager" and get a grip.

the management team is corrupt.

October 31, 2018

Reviewed by: Anonymous in Canada (Anonymous Employee)

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11 English reviews out of 11