Kapost FAQ

Have questions about working at Kapost? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Kapost.

All answers shown come directly from Kapost Reviews and are not edited or altered.

6 English questions out of 6

October 14, 2019

Does Kapost offer unlimited time off?

Pros

- I truly love the people I work with. - Kapost and Upland I've found compensate very well for the market. - We have a great product that is the best in class. - We are making advancements to our product that is going to truly help our customers see another layer of value from our product. - Our customer success team is best in class - from the way we measure value to the continuous support for our customers, there are few organizations that have CS down like Kapost does. - Upland preaches the ability to work remotely and unlimited PTO days is a real thing here.

Cons

- Our culture has taken a beating from the Upland acquisition. A lot of people left either because our teams downsized or because they decided they didn't like who we were acquired by. - I don't believe Upland is best in class. I think Upland is where Saas platforms go to die so after our initial plans to revamp UI, I'm worried our product could become stale and second rate like the rest of Upland's product suite. - Upland leadership seems tone deaf to the real issues Kapost has faced post acquisition. - Everyone is overworked and underappreciated in CS to the point that something will break soon. - Leadership at the top level is toxic. Some of our leadership team seems to cater to the whims of our CEO or have to pacify him to get things done. I also saw our CEO leave for two weeks during the most tumultuous time of our acquisition. I was disappointed in what I saw.

Advice to Management

Understand that CS has been pillar to Kapost but with the stress mounting, taking on more customers daily, something is going to give and I hope it's not a mass exodus of great talent. Hire more CS team members to help with the burden and pay attention to the additional work CS is being asked to take on. Protect and don't exploit CS in these tough times.

Upland preaches the ability to work remotely and unlimited PTO days is a real thing here.

October 14, 2019

See answer

October 14, 2019

What is paid time off like at Kapost?

Pros

- I truly love the people I work with. - Kapost and Upland I've found compensate very well for the market. - We have a great product that is the best in class. - We are making advancements to our product that is going to truly help our customers see another layer of value from our product. - Our customer success team is best in class - from the way we measure value to the continuous support for our customers, there are few organizations that have CS down like Kapost does. - Upland preaches the ability to work remotely and unlimited PTO days is a real thing here.

Cons

- Our culture has taken a beating from the Upland acquisition. A lot of people left either because our teams downsized or because they decided they didn't like who we were acquired by. - I don't believe Upland is best in class. I think Upland is where Saas platforms go to die so after our initial plans to revamp UI, I'm worried our product could become stale and second rate like the rest of Upland's product suite. - Upland leadership seems tone deaf to the real issues Kapost has faced post acquisition. - Everyone is overworked and underappreciated in CS to the point that something will break soon. - Leadership at the top level is toxic. Some of our leadership team seems to cater to the whims of our CEO or have to pacify him to get things done. I also saw our CEO leave for two weeks during the most tumultuous time of our acquisition. I was disappointed in what I saw.

Advice to Management

Understand that CS has been pillar to Kapost but with the stress mounting, taking on more customers daily, something is going to give and I hope it's not a mass exodus of great talent. Hire more CS team members to help with the burden and pay attention to the additional work CS is being asked to take on. Protect and don't exploit CS in these tough times.

Upland preaches the ability to work remotely and unlimited PTO days is a real thing here.

October 14, 2019

See answer

October 14, 2019

How are senior leaders perceived at Kapost?

Pros

- I truly love the people I work with. - Kapost and Upland I've found compensate very well for the market. - We have a great product that is the best in class. - We are making advancements to our product that is going to truly help our customers see another layer of value from our product. - Our customer success team is best in class - from the way we measure value to the continuous support for our customers, there are few organizations that have CS down like Kapost does. - Upland preaches the ability to work remotely and unlimited PTO days is a real thing here.

Cons

- Our culture has taken a beating from the Upland acquisition. A lot of people left either because our teams downsized or because they decided they didn't like who we were acquired by. - I don't believe Upland is best in class. I think Upland is where Saas platforms go to die so after our initial plans to revamp UI, I'm worried our product could become stale and second rate like the rest of Upland's product suite. - Upland leadership seems tone deaf to the real issues Kapost has faced post acquisition. - Everyone is overworked and underappreciated in CS to the point that something will break soon. - Leadership at the top level is toxic. Some of our leadership team seems to cater to the whims of our CEO or have to pacify him to get things done. I also saw our CEO leave for two weeks during the most tumultuous time of our acquisition. I was disappointed in what I saw.

Advice to Management

Understand that CS has been pillar to Kapost but with the stress mounting, taking on more customers daily, something is going to give and I hope it's not a mass exodus of great talent. Hire more CS team members to help with the burden and pay attention to the additional work CS is being asked to take on. Protect and don't exploit CS in these tough times.

Some of our leadership team seems to cater to the whims of our CEO or have to pacify him to get things done.

October 14, 2019

See 5 more answers

May 6, 2021

How is management perceived at Kapost?

Pros

stayed there fr the people and the culture

Cons

young management - needs more direction

young management

May 6, 2021

See answer

October 14, 2019

What is the company culture at Kapost?

Pros

- I truly love the people I work with. - Kapost and Upland I've found compensate very well for the market. - We have a great product that is the best in class. - We are making advancements to our product that is going to truly help our customers see another layer of value from our product. - Our customer success team is best in class - from the way we measure value to the continuous support for our customers, there are few organizations that have CS down like Kapost does. - Upland preaches the ability to work remotely and unlimited PTO days is a real thing here.

Cons

- Our culture has taken a beating from the Upland acquisition. A lot of people left either because our teams downsized or because they decided they didn't like who we were acquired by. - I don't believe Upland is best in class. I think Upland is where Saas platforms go to die so after our initial plans to revamp UI, I'm worried our product could become stale and second rate like the rest of Upland's product suite. - Upland leadership seems tone deaf to the real issues Kapost has faced post acquisition. - Everyone is overworked and underappreciated in CS to the point that something will break soon. - Leadership at the top level is toxic. Some of our leadership team seems to cater to the whims of our CEO or have to pacify him to get things done. I also saw our CEO leave for two weeks during the most tumultuous time of our acquisition. I was disappointed in what I saw.

Advice to Management

Understand that CS has been pillar to Kapost but with the stress mounting, taking on more customers daily, something is going to give and I hope it's not a mass exodus of great talent. Hire more CS team members to help with the burden and pay attention to the additional work CS is being asked to take on. Protect and don't exploit CS in these tough times.

Our culture has taken a beating from the Upland acquisition.

October 14, 2019

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6 English questions out of 6

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