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What are other benefits and incentives like at Klarna?

4 English reviews out of 4

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October 22, 2020

Pros

Klarna has an incredible team across the US and worldwide. The culture is supportive and inclusive and the opportunity for growth is massive. The compensation is competitive, the company has amazing perks and they truly value each and every Klarnaut. Klarna is a very innovative and proactive place and operate in an exciting growing field. This is the perfect place for people who like to be part of delivering results and are not afraid to think creatively.

Cons

I don't personally consider this a con but because of the sheer pace at which this company is growing, we all have to work pretty full and business days.

The compensation is competitive, the company has amazing perks and they truly value each and every Klarnaut.

October 22, 2020

Reviewed by: Business Development in Los Angeles, CA (Current Employee)

August 24, 2020

Pros

Great comp, benefits and learn a lot very quickly. Rewarded for being a high performer

Cons

Can be political dealing with HQ. High turnover in upper management.

Great comp, benefits and learn a lot very quickly.

August 24, 2020

Reviewed by: Business Development in United States (Former Employee)

January 11, 2021

Pros

Good company to start your career at - You learn a lot. This could, in some ways make up for the low salary. The culture in the teams themselves are, from my experience good. Many ambitious and competent team members. The team leaders do what they can with the available resources. Good and interesting product, an impressive focus on expansion.

Cons

Horrible upper management. Tries to save money at any point possible (expect when it comes to consumer-facing products) making the employees have to manage the ever-increasing workload that comes with Klarna's rapid expansion. Middle/Upper management not sufficiently involved in the issues and make decisions based on the previously mentioned savings aspects. This limited understanding (either based on a lack of will or ability to understand) leads to subpar solution to incidents. Fixes to large-scale issues are temporary and these "solutions" are often temporary and retracted as soon as an issue has been directly averted, leading to the problems surfacing again at a later point. High demands from middle/upper management, something that along with the generally heavy workload in the best cases leads to a disillusion with the company and disgruntled employees, and at worst to people burning out. Horrible compensation, where workers often have to overwork themselves for a salary far below market average. Due to all of this, many ambitious and hardworking team members tend to quit after having enough, leading to a rather high turnover rate. Every single one of these issues have been raised through the correct channels, but during the time I worked at Klarna, nothing ever changed in my team. I have heard similar stories from other people in the same department.

Advice to Management

Listen to and appreciate your employees. Hire enough people to manage Klarna's growth. Offer competitive salary.

Horrible compensation, where workers often have to overwork themselves for a salary far below market average.

January 11, 2021

Reviewed by: Service Delivery Specialist in Sweden (Former Employee)

November 18, 2018

Pros

At Klarna your average genius is always around the corner. Tapping into that persons knowledge can make you excel and become really good at what you do. Klarna is all about efficiency so you won't see that many slackers. That in turn often results in great team spirit because we have to excel together. Evening activities with colleagues are lavish and widespread.

Cons

Micromanagement, lack of trust, nepotism, broken promises. (all the same thing really) Some departments are plagued by chaos and bullying while others are just fine or even great. Openly ostracising someone or pulling a key team members out of a team with only newcomers with 1 days notice is common practise. Succeding though can put a person in the limelight permanently. So you have to be OK with that amount of praise if you are that person or someone else becomes it. A simple way to know if you are offered the former or latter kind of team is just asking what the average employment time is. The better teams tends to keep their people. Don't buy someone saying the team is new; teams are formed and restructered quarterly at Klarna. The good teams keep employees with longer tenure.

Advice to Management

CEO: Your bets are awesome but the culture you are spreading down the ranks is tending towards toxic. Move up to the board or to a "new frontier" department and hire a CEO that is great at handling a company of this size. CXOs: Hire more managers that are good at leading (and more mature). You also have the possibility to get coaches to help the current managers. Do you know that a lot of your managers morning meetings start with ".... said this and if we don't execute we are going to get ". They are not the umbrella or role model they should be for their team, they are just unsuitable managers. Also, don't be the person above yourself. If you are, leave!

At Klarna your average genius is always around the corner.

November 18, 2018

Reviewed by: Analyst in Stockholm, Stockholm (Former Employee)

4 English reviews out of 4