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How are senior leaders perceived at Klarna?

14 English reviews out of 14

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September 23, 2020

Pros

Great and smart people to work with, Many Opportunities, Flexible working culture, Diverse office environment, Great coffee

Cons

Chaotic management, Some incompetent managers, No WFH and Free Lunch, Business-Oriented Place, Lack of technical prowess

Advice to Management

Keep reviewing teams. I notice that there are teams that not to be reviewed. When hiring new people don’t lump all of them in the same team.

Chaotic management, Some incompetent managers, No WFH and Free Lunch, Business-Oriented Place, Lack of technical prowess

September 23, 2020

Reviewed by: Data Engineer in Stockholm, Stockholm (Current Employee)

March 10, 2020

Pros

The customer service agents and some of the managers are nice people.

Cons

Barely get paid minimum wage (if you get the bonus) A coronavirus disaster waiting to happen (“don’t worry, Berlin is at low risk”) No benefits other than health insurance, which is mandatory Terrible environment in general Head office in Stockholm does not listen too are care about it’s employees outside of Sweden Company not as smoooth as it thinks it is You feel feel horrible helping this bank put people in debt

Advice to Management

Pay your employees more (much more) if you want to keep them. This is such stressful and demanding work for such very low pay. Visit your offices around the globe and think to yourself if you would feel comfortable working in that office. The environment and amenities for these offices are so depressing and unwelcoming. Allow employees to work from home instead of inside of an office with hundreds of people talking around you. These conditions make the work that much more stressful. In addition, it’s difficult to stay healthy as someone is always sick, which creates an ongoing cycle of flu symptoms throughout the office. I’m 100 positive someone or many will get the coronavirus here at some point.

The customer service agents and some of the managers are nice people.

March 10, 2020

Reviewed by: Customer Service Manager in Berlin (Current Employee)

August 31, 2020

Pros

Engineering team is excellent as long as they are not managers, average salary compare to the work

Cons

Extensive Politics, Power controlled by a handful of people without accountability, extreme micromanagement, no work life balance, expect you to follow the order and never question Employee stock option is to fool you (you only lose money), Slow hire and quick fire. They are only after copying features from other competitor (no innovation), most managers don't understand the difference between leadership and micromanagement

Advice to Management

Don't blind eye on your second in command egocentric DLs due to unaccountability of their action as a leader

They are only after copying features from other competitor (no innovation), most managers don't understand the difference between leadership and micromanagement

August 31, 2020

Reviewed by: Manager in Stockholm, Stockholm (Current Employee)

October 18, 2018

Pros

There are a lot of great people working at Klarna and there are many opportunities to advance or change path within the company. They also arrange a lot of events, guest speekers etc. that are really interesting.

Cons

The management is not working, at least in the lower levels. Most managers/team leaders are quite inexperienced as managers, they get close to no leadership training and there is a culture of micromanaging. From what I have seen many team leaders seem to point fingers and blame their team whenever something goes wrong, rather that owning up to it themselves and taking actions - something very different from normal Swedish work culture. My team leader treated people in postions below her terribly, really a bully rather than a manager. That said, there are good managers there too, but until the company culture changes and they start valuing good leadership I would advice people who value competent leaders to think twice before joining.

Advice to Management

Look over how you educate your managers and team leader and what kind of culture you are promoting.

That said, there are good managers there too, but until the company culture changes and they start valuing good leadership I would advice people who value competent leaders to think twice before joining.

October 18, 2018

Reviewed by: Anonymous in Stockholm, Stockholm (Anonymous Employee)

April 3, 2019

Pros

Fast paced, quick decision making, exciting product, market leading.

Cons

Chaotic, inexperienced leadership team, quite political.

Advice to Management

Less micro management, trust your teams more to do the job they are paid to do. Build up the experience within the leadership team, hire some more experienced leaders.

Chaotic, inexperienced leadership team, quite political.

April 3, 2019

Reviewed by: Sales in London, England (Current Employee)

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14 English reviews out of 14