Marketsmith FAQ

All answers shown come directly from Marketsmith Reviews and are not edited or altered.

14 English questions out of 14

July 1, 2020

What is health insurance like at Marketsmith?

Pros

Kitchen has decent snacks. We celebrated birthdays every month.

Cons

When I worked at Marketsmith, the CEO would demand that employees write positive reviews on Glassdoor to attract talent and would make us pose for pictures around the office to use on their Glassdoor page. That clearly is still happening now based on these obnoxiously glowing 5-star reviews. Even the FAANGs of the world have some inevitable negative sprinkled into a positive review. I just hope that prospective employees see through these quite clearly forced and fake positive reviews. But I digress. Working at Marketsmith was the worst professional experience of my life. Being told to write positive reviews on Glassdoor and posing for pictures around the office is so indicative of my time there. The C-suite micromanages to the extreme. I constantly felt tense or like I was being scrutinized by the "leaders" AKA bullies in the C-suite, I was regularly scolded for leaving before 6pm everyday (even when I had finished all of my work), I felt small and uncertain rather than confident and empowered. I know now that this was a very toxic workplace and it really took a toll on my mental health. The clients are not exciting (mostly small, local companies you've never heard of), there's a complete lack of internal process which means there are constant fire drills and lots of confusion, and there are some forced (that word appears again you'll see - a lot of smoke in mirrors at Marketsmith) attempts at creating a positive culture like food trucks, summer Fridays, and vendor days. But you create a positive culture through effective leadership, building innovative products that ACTUALLY WORK, exciting projects, and a supportive welcoming environment. Marketsmith lacks all of these things. The benefits are abysmal. Terrible health insurance plans, they don't match 401K, and the salary is so far below market rate that I couldn't support myself independently when I worked here.

Advice to Management

- Clean sweep of the C-suite. There are a lot of people who have been there for a long time who are bullies and jaded. - The CEO needs to stop micromanaging and remove herself from the day to day. Instill a sense of trust and empowerment in your employees so that they actually feel empowered to learn and grow. - Better pay, better clients, better benefits --> happier employees that stick around

Terrible health insurance plans, they don't match 401K, and the salary is so far below market rate that I couldn't support myself independently when I worked here.

July 1, 2020

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October 20, 2018

How are senior leaders perceived at Marketsmith?

Pros

Smartest people in one place. An agency that has evolved overtime and never gives up on its people or it’s clients. Fun events. Community focused. Continuous learning. Leadership is the best it has ever been. All the teams are using IP it is awesome.

Cons

New leadership engagement and practices shook up the agency for the better. A few folks went away because of it, that was good. But it was hard short term. Clients are coming on fast and we have high expectations . Learning curve is fast if you don’t work smart this is not an easy place.

Advice to Management

Never stop pushing all of us to be the best we can be. Please do not let those that have challenges home and bring them here and they stay too long. Sometimes you are to nice.

New leadership engagement and practices shook up the agency for the better.

October 20, 2018

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October 4, 2018

Does Marketsmith have any sort of mentoring program?

Pros

While my overall view of Marketsmith is rather bitter, there are many genuinely good people at the company that bring their all and create incredible things. There is immense talent in the building, but those that have that spark tend to be the ones that are overworked and burn out. The facility is relatively clean, well decorated (as long as you don’t mind red), has good snacks (though not very healthy), and a great couch area to work at, eat lunch or just decompress. Marketsmith has the potential to be the perfect job for someone, but for many it spirals into a nightmare. The biggest positive of working at Marketsmith is that it does prepare you to work anywhere else—if you can find a way to navigate the stress and management here, any other job you ever hold will seem easy by comparison.

Cons

Marketsmith is a master of illusion. While some employees do thoroughly enjoy working here, many are miserable and looking for an out—just because there are smiles in the pictures they post online, doesn’t mean they are actually happy. Work/ life balance is only a real thing for some, with the same group of people being the ones that are overworked constantly. I can only speak to my own experience, but during my time at MSI, I’ve been completely drained of all life. I worked a minimum of 10 hours a day, with many weeks exceeding 60 or even 70 hours. When I asked for support, the request was ignored for months. There is growth and development, but so much of it is self-taught because there is no real mentorship. Award recognition, praise and promotions are sometimes well earned by employees, but often they get political or they go to the managers of the people that actually did the work. There is definite undermining within the company, with some upper management taking credit for the work their reports did, or just stubbornness where management doesn’t want to believe they don’t always know what is best. While the fear tactics have gotten much better over the past year or two, they still exist with the possibility of getting screamed at residing as a fear in the back of everyone’s minds. Maybe if the pay was better, this would all be a bit more tolerable.

Advice to Management

Foster an environment that matches that of what you post online.

There is growth and development, but so much of it is self-taught because there is no real mentorship.

October 4, 2018

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October 22, 2019

How is management perceived at Marketsmith?

Pros

My supervisor was cool. Lots of young people. Snacks & drinks. Work from home. Christmas holiday’s off. Cool clients, really cool coworkers, and everyone is very nice.

Cons

Micromanaging and trust. If you let your people do their work you’ll see how good of a job they all can do. They want you to take time off but the workload is too much you don’t feel like you can and when you do, be ready for criticizm. Leaving at the end of the workday is promoted but frowned on. There are not enough people to do the work that needs to be done because everyone is a Vice President or manager there isn’t enough lower level people to actually do the work.

Advice to Management

Reward the loyal people who work hard to make the company successful. Recognize when people are overworked which is often. You have got to hire more people. The good ones are leaving because there is too much work not enough people. Stop playing favorites and open your eyes to everyone. There are good people you are overlooking.

My supervisor was cool.

October 22, 2019

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July 12, 2019

What is the company culture at Marketsmith?

Pros

Marketsmith offers a beautiful, modern, and collaborative workspace and a diverse & dynamic workforce. Marketsmith has a deep bench of super challenging and complex and creative clients and customers throughout the United States. The company's social footprint makes Marketsmith one of the very best corporate citizens in the tri-state area: feeding, clothing, and enriching the lives of thousands of inner-city families every year. Marketsmith is also actively involved in promoting animal welfare in Morris County. Marketsmith's CEO is an Ernst & Young Entrepreneur of the Year nominee and has driven her business for over 20 years with the same uncompromising passion and tenacity for excellence. There's not a better company in its industry for which to work in the state of New Jersey.

Cons

The company believes in its employees often more than they do for themselves. To do the best work demands that the employee is clear on what they want to achieve short term and long term, both professionally and personally - there's no other way towards excellence. The true test of its corporate culture is to observe the long-tenured Marketsmith employees and the tremendous growth they've experienced under their time with the company - all will say there will certainly be challenging times, but the experiences have helped them to develop into tough, outstanding professionals and loyal teammates and friends.

Advice to Management

"Keep your feet on the ground and keep reaching for the stars." - Casey Kasem. Keep striving, keep innovating, keep challenging, keep developing, keep creating, keep caring, keep laughing, keep healthy (did I mention the free gym membership?), keep doing great things that impact people's lives and businesses on a grand scale.

The true test of its corporate culture is to observe the long-tenured Marketsmith employees and the tremendous growth they've experienced under their time with the company - all will say there will certainly be challenging times, but the experiences have helped them to develop into tough, outstanding professionals and loyal teammates and friends.

July 12, 2019

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14 English questions out of 14