MobileOne Compensation FAQ

Read what MobileOne employees think about their compensation at the company.

MobileOne has a compensation and benefits rating of 3.4. If you want to know how much MobileOne employees make, head to their Salaries page to see a list of salaries per occupation, along with bonuses.

All answers shown come directly from MobileOne Reviews and are not edited or altered.

See questions about:

(select only 1)
Benefits
Career Development
Compensation
Coworkers
Culture
Management
Senior Leadership
Work Life Balance
Workplace

4 English questions out of 4

December 14, 2020

What is the salary like at MobileOne?

Pros

You get some money not much but some

Cons

Mobile experts get paid minimum wage plus commission but you have to hit 5k in gross profit just to start getting commission, oh and once you have sold 5k in commission you get $250 dollars that will be taxed, about a 4th of the mobile experts make commission which means every month over 100k is made in the region I work in and no one gets anything out of it. But wait there is more once you finally hit commission you are not in the clear just yet because if someone who you activated up to 3 months ago decided to take there business to another company (AT&T, Verizon, Straight talk) or doesn’t pay there bill it will effect your gross profit for the current month. So now you are stuck will mobile experts that don’t really want to sell and the responsibility falls to the managers which are already over worked but wait there is more so now the manager has to run the store keep track to make sure the employees have done all their trainings which there are anywhere from 8 to 14 a month and the manager also has to do the trainings, Keep the store clean, keep track of all the inventory coming in and going out, make sure that the employees pass their weekly knowledge check but we can’t give them the answers oh wait I forgot to mention all this effects the managers pay and here is the best part most people don’t want to be a Assistant Manager so the manager has little to no help and if your store is not doing well in sells they have a Zoom call with about 5 Regions to embarrass and humiliate you. I have seen Managers in tears and shaking so bad they couldn’t even get their cigarette in their mouth. I personally have never been like that but I have felt the stress of it all and to be honest when I get like that I just think to myself well what is the worst they can do to me ? Fire me lol but then I wouldn’t have to worry about any of it.

Advice to Management

Pay more even if you don’t pay us manager more, It would help more than you know. If Mobile Experts made more hourly and was pay commission on everything not just 5k and up more people would want to work for us and the people we have would be more inspired to become Managers which would help the Retail Store Managers out which would reduce stress and make us more productive which would increase profits

Mobile experts get paid minimum wage plus commission but you have to hit 5k in gross profit just to start getting commission, oh and once you have sold 5k in commission you get $250 dollars that will be taxed, about a 4th of the mobile experts make commission which means every month over 100k is made in the region I work in and no one gets anything out of it.

December 14, 2020

See 27 more answers

August 15, 2019

What are other benefits and incentives like at MobileOne?

Pros

Hands down the best compensation structure for anyone looking to be rewarded for their hard work. I started as a sales rep and worked my way up to a store manager. The company taught me many life/work lessons that have helped me now succeed in running my own business. Company Culture can’t be matched. Mystery Trips around the world for top Performers, manager conferences in Las Vegas, and a true caring from all management levels that want you to be successful. Uncapped Commission to those who want to make a difference and control their own paycheck was big benefit. Great opportunity where top performers got promoted quickly where they might not have the chance anywhere else.

Cons

Retail sales means you’re open pretty much 365 days a year. Wanting to be the best in everything lead to high pressure at times. Growing a company to their size over a short period of time left some gaps in development and lack of experience for those newly put in management positions.

Advice to Management

Keep growing and giving people opportunity. Make sure you also continue to invest in developing leaders. Those that did and do well there appreciate the pressure. There can mover be too much communication.

Hands down the best compensation structure for anyone looking to be rewarded for their hard work.

August 15, 2019

See 3 more answers

October 25, 2020

What are sales commissions like at MobileOne?

Pros

Training experience you can use in a better job OTHER than this one, discounts on subpar service.

Cons

Where do I even start? I worked with MobileOne LLC a little over a year so that you don't have to. When I started I was told that after working for the company for 6 months I would recieve a $1 raise. Two weeks before my six month mark they changed the entire pay structure (which happens frequently) and was told my tenure raise would no longer be given. I reached out to management and their only response was that "there was nothing that they could do". Upper management couldn't care less about the employees below them. Despite many efforts to show incentive and grow with the company, the higher ups didn't reciprocate any appreciation for work that was done. It seemed as though nothing Mobile Experts did was good enough, and there was no job security what so ever. They had no consideration for tenured employees, and would demote you simply for having a bad month with sales. Expectations for sales were extremely unrealistic, and only seemed to become worse as the pandemic unraveled. Goals were made up during a global pandemic, and when asked about it, the upper management didn't give any explanation. Less than 20% of the employees in the Dallas market were actually meeting these arbitrary goals and getting paid the commission piece, while the remaining employees were only getting paid hourly wages. Upper management, including trainers, had a wonderful habit of belittling the Mobile Experts on the sales floor in front of customers. Instead of constructive criticism they would call you out for things you did wrong, or chew you out after the interaction was over. Many complaints that were made to HR were never addressed seriously, and for the most part never taken care of properly. Many reviews on this site are due to raffles that MobileOne LLC implemented so that current employees would spam 5 star reviews to bring the ratings up, I wouldn't take any of them seriously. Read the negative ones and notice the similarities between them before wasting your time applying. I would recommend working here if you intend to be under appreciated and under paid for all your hard work. If you're interested in dipping your toes in sales, I would suggest doing so anywhere else. I wish I could give this company zero stars.

Advice to Management

You can't expect good sales when you're overworking and underpaying your Mobile Experts. Pay attention to them, treat them better and pay them what they're worth. I had high hopes when starting the job at this company, and all those hopes were crushed within months of being with this company simply because of mismanagement and lack of pay. Take care of your front line employees, they're literally the foundation of your business.

Less than 20% of the employees in the Dallas market were actually meeting these arbitrary goals and getting paid the commission piece, while the remaining employees were only getting paid hourly wages.

October 25, 2020

See 10 more answers

October 25, 2020

What are pay increases like at MobileOne?

Pros

Training experience you can use in a better job OTHER than this one, discounts on subpar service.

Cons

Where do I even start? I worked with MobileOne LLC a little over a year so that you don't have to. When I started I was told that after working for the company for 6 months I would recieve a $1 raise. Two weeks before my six month mark they changed the entire pay structure (which happens frequently) and was told my tenure raise would no longer be given. I reached out to management and their only response was that "there was nothing that they could do". Upper management couldn't care less about the employees below them. Despite many efforts to show incentive and grow with the company, the higher ups didn't reciprocate any appreciation for work that was done. It seemed as though nothing Mobile Experts did was good enough, and there was no job security what so ever. They had no consideration for tenured employees, and would demote you simply for having a bad month with sales. Expectations for sales were extremely unrealistic, and only seemed to become worse as the pandemic unraveled. Goals were made up during a global pandemic, and when asked about it, the upper management didn't give any explanation. Less than 20% of the employees in the Dallas market were actually meeting these arbitrary goals and getting paid the commission piece, while the remaining employees were only getting paid hourly wages. Upper management, including trainers, had a wonderful habit of belittling the Mobile Experts on the sales floor in front of customers. Instead of constructive criticism they would call you out for things you did wrong, or chew you out after the interaction was over. Many complaints that were made to HR were never addressed seriously, and for the most part never taken care of properly. Many reviews on this site are due to raffles that MobileOne LLC implemented so that current employees would spam 5 star reviews to bring the ratings up, I wouldn't take any of them seriously. Read the negative ones and notice the similarities between them before wasting your time applying. I would recommend working here if you intend to be under appreciated and under paid for all your hard work. If you're interested in dipping your toes in sales, I would suggest doing so anywhere else. I wish I could give this company zero stars.

Advice to Management

You can't expect good sales when you're overworking and underpaying your Mobile Experts. Pay attention to them, treat them better and pay them what they're worth. I had high hopes when starting the job at this company, and all those hopes were crushed within months of being with this company simply because of mismanagement and lack of pay. Take care of your front line employees, they're literally the foundation of your business.

Two weeks before my six month mark they changed the entire pay structure (which happens frequently) and was told my tenure raise would no longer be given.

October 25, 2020

See answer

4 English questions out of 4