NJM Insurance FAQ

Have questions about working at NJM Insurance? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at NJM Insurance.

All answers shown come directly from NJM Insurance Reviews and are not edited or altered.

41 English questions out of 41

January 3, 2020

What is paid time off like at NJM Insurance?

Pros

The benefits are good and good amount of time off. The bonus is decent if you can managed to meet the metrics to get it

Cons

I can only speak for personal lines but you are micromanaged to the t. Your schedule is planned out for you Which sounds great in theory but in reality , you spend most of you day trying to adhere to it and when you get stuck on a long call and need to write a long note your harassed to hurry up. If you need a day off you better make sure you know about it a year in advance other wise your screwed. when you actually need a day good luck cause they won’t let you leave early and it’s a miracle when they do . There is a huge disconnect between upper management and what is really going on. The supervisors are so far removed they don’t even know the Proper procedures yet they’re supposed to coach you on how to do things correctly. A pro is it doesn’t take much to get promoted the downside about that is they promote just about anyone they like The downside they have people with no experience as Underwriters And supervisors. The best is the programs used. They are out dated and always have issues. They have a department that handles “tech issues” but no one in that group is actually trained in IT so when they roll out a new program 3 other things break. Don’t look for morale because there’s none. When it gets busy they threaten you to do overtime otherwise they will force you to. Part of the reason no one wants to do overtime is because the lack of appreciation for the hard work that is put in.

Advice to Management

Review who your promoting see if they have the skills to accomplish the job your giving them. Review your supervisors. Get rid of the way tome off is done and maybe how wfm fully works cause it stresses out your employees . A little more respect for your team on the front lines they are the ones helping you keep your job. There are free and simple things you can do to motivate people and make a happier work environment

The benefits are good and good amount of time off.

January 3, 2020

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July 27, 2019

Does NJM Insurance offer massages?

Pros

Training is excellent! Free coffee, soup, iced tea, and milk in the cafeteria. Good place to gain experience then leave.

Cons

Unfortunately the cons list is much longer than the pros list. Benefits provided are only health, life, and dental and you need to pay a portion of it. Upon interviewing with other companies, I found most offer these benefits in full without you needing to pay a portion. Pay is much lower than a lot of other upstanding insurance companies in the area, about 7k-10k lower. There is absolutely no work/life balance what so ever for the representatives or underwriters in the personal lines department. They provide PTO but its highly restricted on how and when you can use it. They make you request off the days you need almost a year plus in advance. If something comes up during the year and you have to take off or need to leave early, forget about it. They do not assist their employees in career development. I once asked for additional responsibilities/ things that can be done off the phones and was basically told it was my job to answer phones. After that I started seeking employment with a better company because my talents were not valued and I did not appreciate being told I was basically just an answering machine for the customers that call in. Some reps have been doing the same job for 10 years plus with little recognition and no advancement which makes it a very depressing place to work. Recently they created new job titles within the same positions which makes it confusing as to where everyone stands. Also creates false hope for a lot of those people because not all of them will be promoted. On top of the bad work environment the company constantly has rate increases so the customers are generally very unhappy when they call in. Overall a very stressful job with tons of responsibility and not enough pay.

Advice to Management

With all the responsibilities you are adding on to the Licensed Account rep position, or whatever it’s called now, please increase pay for the employees. Thank you emails are thoughtful but unfortunately do not pay the bills. Please stabilize the work/ life balance in the personal lines department and offer more career development opportunities. With that, you will be able to retain more talented employees. As we are all aware the technology and IT department needs a total re-vamp. You need to catch up with that to remain viable in this technology age. Best of luck.

Free coffee, soup, iced tea, and milk in the cafeteria.

July 27, 2019

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December 2, 2020

Does NJM Insurance offer relocation assistance?

Pros

Good Benefit package including insurance, PTO and more.

Cons

VERY Micro Managed. It is literally the supervisors job to find something wrong with your work. If they cannot find something wrong they get in trouble. They only way to be on the up side of management is to keep your head down and be a puppet to the management team or sleep your way up as my previous supervisor did. Very unethical, horrible place to work.

Advice to Management

Remember people are human and have emotions and feelings. Get off your high horses and actually care for the people that help you get a paycheck. Teach by being an example. Happy employees = More productive employees

Good Benefit package including insurance, PTO and more.

December 2, 2020

See answer

July 27, 2019

Does NJM Insurance offer dental insurance?

Pros

Training is excellent! Free coffee, soup, iced tea, and milk in the cafeteria. Good place to gain experience then leave.

Cons

Unfortunately the cons list is much longer than the pros list. Benefits provided are only health, life, and dental and you need to pay a portion of it. Upon interviewing with other companies, I found most offer these benefits in full without you needing to pay a portion. Pay is much lower than a lot of other upstanding insurance companies in the area, about 7k-10k lower. There is absolutely no work/life balance what so ever for the representatives or underwriters in the personal lines department. They provide PTO but its highly restricted on how and when you can use it. They make you request off the days you need almost a year plus in advance. If something comes up during the year and you have to take off or need to leave early, forget about it. They do not assist their employees in career development. I once asked for additional responsibilities/ things that can be done off the phones and was basically told it was my job to answer phones. After that I started seeking employment with a better company because my talents were not valued and I did not appreciate being told I was basically just an answering machine for the customers that call in. Some reps have been doing the same job for 10 years plus with little recognition and no advancement which makes it a very depressing place to work. Recently they created new job titles within the same positions which makes it confusing as to where everyone stands. Also creates false hope for a lot of those people because not all of them will be promoted. On top of the bad work environment the company constantly has rate increases so the customers are generally very unhappy when they call in. Overall a very stressful job with tons of responsibility and not enough pay.

Advice to Management

With all the responsibilities you are adding on to the Licensed Account rep position, or whatever it’s called now, please increase pay for the employees. Thank you emails are thoughtful but unfortunately do not pay the bills. Please stabilize the work/ life balance in the personal lines department and offer more career development opportunities. With that, you will be able to retain more talented employees. As we are all aware the technology and IT department needs a total re-vamp. You need to catch up with that to remain viable in this technology age. Best of luck.

Benefits provided are only health, life, and dental and you need to pay a portion of it.

July 27, 2019

See answer

June 24, 2021

Does NJM Insurance have a pension plan?

Pros

The benefits, 401 pension are great

Cons

The management is absolutely terrible

The benefits, 401 pension are great

June 24, 2021

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41 English questions out of 41

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