KEY NOT FOUND: coverImgAlt
Logo
See All Photos

Nespresso USA

Part of Nestlé
Engaged Employer

Nespresso USA

Add a Review

Nespresso USA FAQ

Have questions about working at Nespresso USA? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Nespresso USA.

All answers shown come directly from Nespresso USA Reviews and are not edited or altered.

49 English questions out of 49

March 10, 2021

What is paid time off like at Nespresso USA?

Pros

The company as a whole is great company. Nespresso seems to care about their employees and our environment. The perks are great and PTO.

Cons

For a customer service job that should be easy for those who have worked in retail or hospitality it is very stressful. I am not sure why, but the role is heavily scripted and you’re evaluated on this and team leaders and supervisors are very overbearing. There is a sense of a one solution for all calls with outrageous expectations. For example if someone is upset and calls upset that there order has not arrived you are trying to resolve their issue, but your expected in that same conversation to try and discuss our recycling program and try to sell product. The expectations do not make sense. You have KPI’s for sales as well. So with all of the expectations to hit every talking point during a call you have sales goals which is fine, however I don’t believe that executive leadership understands not everyone wants to be on the phone long enough to hit every talking point, yet you’re scored in this and if you don’t hit every target your team leader or supervisor will coach you as if you’re doing a terrible job. For all the expectations you’re not paid much. You’re paid a low wage and need to hit your sales targets and other KPI’s in order to earn a living wage. I don’t recommend this jobs as it doesn’t seem like a good fit. With years of experience and higher levels metrics I’m used I think Nespresso misses the target and are not utilizing that not every call is the same. This will be a reason that I would not stay long term the pressure is too much for a job that is not too complicated yet the leadership team complicates things without reason. You can have great sales and increase month over month, but you will be coached if you don’t hit all your talking points which is unfair in my opinion.

Advice to Management

My advice would be is to loosen up on all the evaluations when you have great talent. I understand that right now is the employers market due to the pandemic, but appreciate the nee people coming in who are doing their best to perform and meet all expectations, however look at the individuals who are personable, hospitable, and professional otherwise you will drive talent away and just have revolving door of hiring and firing without reason. You need to review what’s important sales a customer service not every customer wants to be sold on recycling programs when they’re upset and haven’t received their order it just causes the customer to think we are not listening to them. My thoughts are if you aren’t capable of doing what is asked on phone calls do not expect others to do so. I have years of experience and have worked for great companies with high standards, but some of the expectations you have for remote coffee specialists aren’t fair. The lowest level employee is expected to do a lot and is not compensated fairly for it. When you need support everyone at CSST and SLS is bothered by your reaching out to them. The feeling is that many who are working from Nespresso have been with the company for years and they do not have a fresh set of eyes on the company. Many individuals in leadership roles are rude which makes you not want to work long term for the company. I truly hope my review is taken into consideration. I truly want to stay with the company, but as of now I’m deterred due to all of the over complication of the role.

The perks are great and PTO.

March 10, 2021

See 8 more answers

January 23, 2020

Does Nespresso USA offer massages?

Pros

Great benefits and free coffee on the job

Cons

Management is awful. The store was run so poorly and they had no training

Great benefits and free coffee on the job

January 23, 2020

See 8 more answers

May 21, 2020

Does Nespresso USA offer dental insurance?

Pros

Pay, great medical insurance benefits, PTO, vacation time, 401K, KPI - great bonuses, RR points, coffee credits, machine credits, coffee knowledge.

Cons

*Note to those reading who are looking to work here: First and foremost this is a sales job. Period. You are pushed - and pushed hard, to sell, sell sell! (and sell some more) Not necessarily a con - the bonuses are terrific when you do well. Some of our best employees either quit or transferred to other stores last year, and several of us that are still here are now exploring work opportunities elsewhere. Why? The management. It's not a place where I enjoy working. It's a grind. Morale is terrible. I put on a happy face, but have started to hate it. The last 6 months especially. Gossip. Managers share mean spirited gossip about other employees (past and present). Note to managers: It gets back to us. Rushed training. Manager is hard to communicate with. Mood swings. Spends a lot of the time in the back office, and not on the floor to help or motivate. Can be very condescending. Does not give recognition easily, and it feels forced when it happens. Team Leads are overworked, stressed, and get very little recognition. No work/life balance. Often short-staffed. The holiday/Christmas/New Year period in 2019/2020 was a mess. Toxic environment. Unhappy, resentful employees. It's usually easier to just suffer through each shift than to try and talk to management about anything. After trying a few times and getting nowhere, it's not worth the stress. No backup, so why bother. The company is fantastic, but this store is a mess. Being off during the pandemic has been great and I am questioning even going back at all. I may try to transfer to another location since I believe in the company and love what I do.

Advice to Management

Spend more time with employees on the floor. Take responsibility for problems. Stop being condescending and keep your personal life at home, we don't need to know all the details - Leave that for happy hour. Give the leads the space to do their jobs and allow them to lead. Stop micromanaging them. Give people authentic recognition, be happy for others. Stop gossiping.

Pay, great medical insurance benefits, PTO, vacation time, 401K, KPI

May 21, 2020

See answer

March 1, 2020

Does Nespresso USA have a pension plan?

Pros

Team I immediately worked with! 401K and Pension

Cons

Pay was decent but not for workload for certain departments. Internal HR department literally the weakest I have ever seen. Don’t know their own policies/procedures consistently needing assistance from BIG Nestle on what should of been basic interaction. Internal/external messaging conflicting want to be a large aluminum capsules recycling partner, but then sell 10+million capsules monthly to large e-commerce companies with no control on what happens to them. Insane hours especially for Supply Chain Department and 3PLs. Highest stress positions while working for this company multiple Directors call you all nights/weekends without respect for family time. 3 people had to go out on stress leave from the work life balance issues. Now CNN is saying Nespresso is using child labor to pick their coffee beans overseas it doesn’t surprise me one bit!!

Advice to Management

Reevaluate all NYC roles for the company as most are duplicate or irrelevant. Move the offices to lower rent area to reduce over head may help with salary issues. Fix HQ chokehold on USA market!

Team I immediately worked with! 401K and Pension

March 1, 2020

See answer

July 20, 2020

Does Nespresso USA offer malpractice insurance?

Pros

The product you sell is top notch and that is pretty much it.

Cons

No holiday pay, no work/life balance at all, favoritism, unprofessional management, no career growth, no schedule rotation, they work you as a full timer, but don’t give you insurance. Would never recommend to anybody

Advice to Management

Reach out to your managers for coaching.

No holiday pay, no work/life balance at all, favoritism, unprofessional management, no career growth, no schedule rotation, they work you as a full timer, but don’t give you insurance.

July 20, 2020

See 1 more answer
  • 1
  • 2
  • 3
  • 4
  • 5

49 English questions out of 49

Popular Careers with Nespresso USA Job Seekers

JobsSalariesInterviews

Nespresso USA Careers

Cover image for Nespresso USA

Working at NESPRESSO The NESPRESSO Story Our story began 25 years ago with a simple but revolutionary idea, to create the perfect cup of...More

  • Careers
  • Our Company
  • Our Benefits
  • Sustainability
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.

Company Updates

Logo

Nespresso USA

36 days ago

Company News
As a certified B Corporation™, we meet high standards of social and environmental performance, verified through external audits that cover nearly 300 criteria and close to 14’000 data points. Our commitment to people’s wellbeing and the planet’s preservation began over 30 years ago, fueled by the belief that coffee can be a force for good. Achieving B Corp certification has inspired us to always go one step further in our convictions
Shared image
Logo

Nespresso USA

36 days ago

Culture
Together, we shape our Nespresso culture. ​ Culture matters and is a driver for business results. And as it is owned by each one of us, together, ​we will foster a culture that inspire us to be and do our best. ​ We Inspire, We Care, We Act, and We Innovate are the four behaviors that reflect who we are ​and how we interact with one another and with the world around us. ​
Shared image