PetPeople FAQ

Have questions about working at PetPeople? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at PetPeople.

All answers shown come directly from PetPeople Reviews and are not edited or altered.

31 English questions out of 31

April 22, 2019

What are perks and other benefits like at PetPeople?

Pros

The Training is thorough, the products are good quality, the hours aren’t bad for retail. You get to know the customers closely and you get to see a lot of pets. They give a lot to the community and rescues.

Cons

No matter what they try to say, it’s high pressure sales. You have to hit sales goals or risk write ups. They set it up as a very ethical company with high values, but it’s all just for show, not something they practice. They use write ups to get rid of associates not making sales goals rather than trying to improve performance. They have a 12 week training program but don’t give hours for it, just telling the managers to work extra to get the training done. You must drop everything to hold the customers hands, stay with them as they shop, add on by suggesting at least 3 items, and get each customer to spend at least $50. But don’t fall behind on the task either. Lifting heavy dog food and litter all day and stacking and restackkng it until it’s perfect. No matter what your title they will over work you. You want 12 hours, they will work you 25, full time you will work 6 and 7 day work weeks, sometimes open to close, and alone in the store. They can’t keep sales associates at any store, because they pay much less then other companies and you have to help out stores that are short staffed. They are very behind on technology. Ordering is pen and paper and takes hours several times a week. You have to receive everything on paper too. The vendors don’t send product for weeks and months and customers get upset and often don’t come back. The benefits aren’t great, none for part time, and if you quit they won’t pay out any PTO. They also won’t let you take PTO because the city is always understaffed. If anyone calls off there is no one to call in and the managers or full timers just have to come in or work open to close to cover it. You go in at 8:30 and you won’t get home til 6:30 or 7, so you won’t see your family. All this and the only ones who say thank you or a kind word are the owners.

Advice to Management

Follow your core values if you are going to preach them. Stop overworking and burning out your staff. Give part time benefits and better pay so you can keep part timers. Then hire more part timers and less full timers so you can use the same hours but have 3 closers every night to staff your busiest time, recover the store, and combat call offs. Figure out a strategy to directly compete with competitors like bark box and chewy instead of blaming staff on lagging sales.

The benefits aren’t great, none for part time, and if you quit they won’t pay out any PTO.

April 22, 2019

See 1 more answer

July 7, 2020

What is health insurance like at PetPeople?

Pros

Don't get me wrong, I used to love this job. When I first started mike & Trish made me feel like I wasn't just entering into a job, but a family. I'm just gonna put some keynotes as to things I enjoyed about the company. 1.Pay is good for a key holder & up 2. work/life balance is achievable WITH proper communication 3.Customers & fellow employee's make it a fun work envoirment, sometimes 4.You get to play & meet many pets along the way

Cons

There are a lot of cons to list, so I'm going to try & make this as short as possible. 1. Company has gone completely corporate, it is no longer a family owned business but my managers wanted me to keep lying to customers faces & say that. 2. Company refuses to pay a livable wage to part-time associates, they won't give health benefits to part-time key holders, nor will the give a bonus check to the whole store when they make their numbers for the month. or whats called "a double green". Instead they give the bonus to the manager, and the rest of the team gets a pizza party. Isn't that great!? 3. When the COVID pandemic started, the company refused to close their doors & registered itself as an "essential" store, and to 'motivate' associates to keep coming in, they gave everyone a temporary $1 raise to their check. 4. During said pandemic, not everyone was wearing their masks, and one associate was so pissed about continuing to come in that they threatened to cough all over surfaces so someone would get COVID & cause the store to shut down. 5.I was personally harassed by an associate numerous times because I simply did not want to hang out with them outside of work & they made me feel uncomfortable coming to work each day. Tried to speak up about another problem with the work environment, but by the time the harassment started, I didn't think anyone would believe me since they continually wouldn't take me seriously prior. 6.As I stated before the company has turned completely corporate & doesn't acknowledge the problems associates already have now. When I addressed them to how I felt unhappy with being there & wanted things to get better, rather than address it & try to work on it, they asked me "well if you don't like it here so much why don't you leave?". DM's clearly are too privileged to ever possibly understand what poverty means or having to stay with a job you dislike purely so you could put food on the table. 7.Alot of privileged Caucasian people running the show. Gonna go ahead and put that out there. 8. Bad management & associates breaking the rules were given way too many chances, but the minute a person of color broke the rules they were terminated. 9.They company doesn't seem to understand what PPE is anymore nor do they know their own values. 10.And finally ,NOT PROMOTING FROM WITHIN. I've seen so many people get overlooked and turned down for being placed at a higher position. instead they would bring in an outside hire, someone who didn't even know the company or its products. I've even witnessed first hand, a Caucasian person being made manager first who was there for a way shorter period of time over a person of color who had been their longer & had a great customer base. They preach all of these family values, and say they believe in promoting from within, and want you to feel comfortable going to them with ANY problem, but they don't actually mean that. Heck, if they could have robots checking people out, I'm sure they would invest in that so they could pay people even less.

Advice to Management

Read my cons & LISTEN TO YOUR EMPOLYEE'S OF COLOR

time associates, they won't give health benefits to part

July 7, 2020

See answer

April 22, 2019

Does PetPeople offer tuition reimbursement?

Pros

The Training is thorough, the products are good quality, the hours aren’t bad for retail. You get to know the customers closely and you get to see a lot of pets. They give a lot to the community and rescues.

Cons

No matter what they try to say, it’s high pressure sales. You have to hit sales goals or risk write ups. They set it up as a very ethical company with high values, but it’s all just for show, not something they practice. They use write ups to get rid of associates not making sales goals rather than trying to improve performance. They have a 12 week training program but don’t give hours for it, just telling the managers to work extra to get the training done. You must drop everything to hold the customers hands, stay with them as they shop, add on by suggesting at least 3 items, and get each customer to spend at least $50. But don’t fall behind on the task either. Lifting heavy dog food and litter all day and stacking and restackkng it until it’s perfect. No matter what your title they will over work you. You want 12 hours, they will work you 25, full time you will work 6 and 7 day work weeks, sometimes open to close, and alone in the store. They can’t keep sales associates at any store, because they pay much less then other companies and you have to help out stores that are short staffed. They are very behind on technology. Ordering is pen and paper and takes hours several times a week. You have to receive everything on paper too. The vendors don’t send product for weeks and months and customers get upset and often don’t come back. The benefits aren’t great, none for part time, and if you quit they won’t pay out any PTO. They also won’t let you take PTO because the city is always understaffed. If anyone calls off there is no one to call in and the managers or full timers just have to come in or work open to close to cover it. You go in at 8:30 and you won’t get home til 6:30 or 7, so you won’t see your family. All this and the only ones who say thank you or a kind word are the owners.

Advice to Management

Follow your core values if you are going to preach them. Stop overworking and burning out your staff. Give part time benefits and better pay so you can keep part timers. Then hire more part timers and less full timers so you can use the same hours but have 3 closers every night to staff your busiest time, recover the store, and combat call offs. Figure out a strategy to directly compete with competitors like bark box and chewy instead of blaming staff on lagging sales.

The benefits aren’t great, none for part time, and if you quit they won’t pay out any PTO.

April 22, 2019

See 1 more answer

July 7, 2020

Does PetPeople offer an employee assistance or workplace counselling program?

Pros

Don't get me wrong, I used to love this job. When I first started mike & Trish made me feel like I wasn't just entering into a job, but a family. I'm just gonna put some keynotes as to things I enjoyed about the company. 1.Pay is good for a key holder & up 2. work/life balance is achievable WITH proper communication 3.Customers & fellow employee's make it a fun work envoirment, sometimes 4.You get to play & meet many pets along the way

Cons

There are a lot of cons to list, so I'm going to try & make this as short as possible. 1. Company has gone completely corporate, it is no longer a family owned business but my managers wanted me to keep lying to customers faces & say that. 2. Company refuses to pay a livable wage to part-time associates, they won't give health benefits to part-time key holders, nor will the give a bonus check to the whole store when they make their numbers for the month. or whats called "a double green". Instead they give the bonus to the manager, and the rest of the team gets a pizza party. Isn't that great!? 3. When the COVID pandemic started, the company refused to close their doors & registered itself as an "essential" store, and to 'motivate' associates to keep coming in, they gave everyone a temporary $1 raise to their check. 4. During said pandemic, not everyone was wearing their masks, and one associate was so pissed about continuing to come in that they threatened to cough all over surfaces so someone would get COVID & cause the store to shut down. 5.I was personally harassed by an associate numerous times because I simply did not want to hang out with them outside of work & they made me feel uncomfortable coming to work each day. Tried to speak up about another problem with the work environment, but by the time the harassment started, I didn't think anyone would believe me since they continually wouldn't take me seriously prior. 6.As I stated before the company has turned completely corporate & doesn't acknowledge the problems associates already have now. When I addressed them to how I felt unhappy with being there & wanted things to get better, rather than address it & try to work on it, they asked me "well if you don't like it here so much why don't you leave?". DM's clearly are too privileged to ever possibly understand what poverty means or having to stay with a job you dislike purely so you could put food on the table. 7.Alot of privileged Caucasian people running the show. Gonna go ahead and put that out there. 8. Bad management & associates breaking the rules were given way too many chances, but the minute a person of color broke the rules they were terminated. 9.They company doesn't seem to understand what PPE is anymore nor do they know their own values. 10.And finally ,NOT PROMOTING FROM WITHIN. I've seen so many people get overlooked and turned down for being placed at a higher position. instead they would bring in an outside hire, someone who didn't even know the company or its products. I've even witnessed first hand, a Caucasian person being made manager first who was there for a way shorter period of time over a person of color who had been their longer & had a great customer base. They preach all of these family values, and say they believe in promoting from within, and want you to feel comfortable going to them with ANY problem, but they don't actually mean that. Heck, if they could have robots checking people out, I'm sure they would invest in that so they could pay people even less.

Advice to Management

Read my cons & LISTEN TO YOUR EMPOLYEE'S OF COLOR

time associates, they won't give health benefits to part

July 7, 2020

See answer

October 14, 2020

Does PetPeople offer unlimited time off?

Pros

Fun job, lots of dogs

Cons

low pay, not a lot of coverage for time off, people in management that are not management material

Advice to Management

Listen to your workers, they are telling the truth.

low pay, not a lot of coverage for time off, people in management that are not management material

October 14, 2020

See 1 more answer
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31 English questions out of 31

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