RichRelevance FAQ

Have questions about working at RichRelevance? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at RichRelevance.

All answers shown come directly from RichRelevance Reviews and are not edited or altered.

13 English questions out of 13

December 8, 2020

What are perks and other benefits like at RichRelevance?

Pros

Great, hardworking colleagues on my team and throughout the company. Smart, good human beings who do their best to work collaboratively and get the job done. Despite being remote since March, everyone's really pulled together to stay connected with each other and focused on the right things. It's one of the few places I've worked where the company really lives its values. Products that have real world impact, especially during the COVID shutdowns when retail has had to rely much more heavily on their online channels. Good benefits and some creative perks. My favorite is the personalized bobbleheads everyone gets on their 1st anniversary.

Cons

We run lean. We could get even more done if we had a few more people.

Advice to Management

I like that people from all parts of the company get to present their work at Town Hall, not just the execs, and the weekly update we get from our CEO.

Good benefits and some creative perks.

December 8, 2020

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September 5, 2019

What is paid time off like at RichRelevance?

Pros

Some good people who care. Some of the executives also seem to care. Tons of flexibility with work from home, flexible hours, PTO, etc. The company IS the leader in the personalization space.

Cons

Product is languishing and not good. It's become very difficult to sell it. The personalization space is commoditized. Deal size is pretty small (ask about it) Non-existent culture, and the company does not care about building one (there's no money anyways) Lack of transparency and flat-out untrue information from the CEO. Nastiness can occur within some teams and with some people who are not pleasant. As the other review says, the CFO is the real boss, and he's a brutal guy. Massive lay-offs occur every 1-2 years, more recently earlier this year, with no previous notice and minimal severance (40-50 people gone) Penny-pinching is the name of the game (you will be questioned on expenses) In general, the company is going nowhere pretty fast.

Advice to Management

Be truthful. Let people know how the company is truly doing, and where it's really going. Consider not letting the CFO run the show. And, lastly: sell the company. It had a good run, but it's over.

Tons of flexibility with work from home, flexible hours, PTO, etc.

September 5, 2019

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September 5, 2019

Does RichRelevance offer life insurance?

Pros

Smart co-workers. You get to learn a lot from them. Many were let go during the massive lay-offs.

Cons

- Benefits: Industry offers better benefits. Benefits offered at Richrelevance are just meh. Insurance is expensive. No commuter benefits such as Uber / Lyft credits. Many startups at San Mateo offers better benefits. - Company culture: The culture is to hire and fire. For once I thought the current CEO has a good vision but he is worst than the previous one. CPO is the worst thing that has ever happen to this company. He brags about what he has achieved so far but when it comes to product and hiring, he made some terrible choices causing 50% engineering layoffs. - Product: Many customers are building their own recommendation system, thus leaving rich relevance. Though the company adopted some ML/DL models strategy, their big customers (more than 3 I know) have already implemented those before they could and were/are performing A/B testing to replace them asap. The company is in survival mode. Even if they get more funding, funds will exhaust and another round of layoffs will happen.

Advice to Management

To the board: you guys hoped the new CEO and CPO might revolutionize the whole company. In reality, it turned it into dark-side. Replace spineless CPO and product management team, if you want to increase the valuation of the company. please remove spineless CPO

Insurance is expensive.

September 5, 2019

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August 14, 2019

Why do RichRelevance employees quit?

Pros

Employees are great people, smart, and clients are interesting

Cons

The executives think they are smarter than they are, constantly say everything is great, and that they are transparent, without actually being transparent. The CFO is essentially the CEO, with anything he says done without pushback. People who were there for 4+ years were given 1 week severance in a massive layoff, which was incredibly insulting. Pretty sure the rash of reviews over the last couple years were also fake/the executives and their buddies providing the reviews.

Advice to Management

Quit. You have continued to flail in your 2+ years, hire your cronies, and save them during a massive layoff when there were more valuable people impacted. Now you're back hiring and claiming the company is stable.

People who were there for 4+ years were given 1 week severance in a massive layoff, which was incredibly insulting.

August 14, 2019

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October 6, 2019

How do employees feel about their professional development opportunities at RichRelevance?

Pros

Great product with great technologies

Cons

I had a manager/VP of the region who hit me in the back of my head twice. He was also aggressive when I don't agree with his opinions even in brainstorming type of conversations. I tried to open up about my thoughts and emotions and work the situation out, but what he said was "leave your ego home." There was nobody to talk to in HQ back then, such as HR manager. (One of the reasons I had no connections in HQ is this manager didn't allow me to go to the on-boarding training.)

Advice to Management

Hope the management team will monitor what is happening in all offices globally. It is unfortunate that I needed to leave the company with great technology.

boarding training.)

October 6, 2019

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13 English questions out of 13

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