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Rover.com

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Rover.com

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Have questions about working at Rover.com? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Rover.com.

All answers shown come directly from Rover.com Reviews and are not edited or altered.

42 English questions out of 42

August 13, 2021

What are perks and other benefits like at Rover.com?

Pros

Benefits are nice. High stress high anxiety job

Cons

The jobs tittles are misleading and it’s not a startup. The first couple weeks are filled with stressful classes if you have a learning disability this is not the place for you. These classes are extremely boring and you are given exams. At rover they don’t accommodate anything if you get sick or have any time of issue that’s on you it’s a very corporate job .The benefits are high but the job is extremely complex so you’ll end up doing more than you’re getting paid. The managers are not understanding. There are clicks. you can be fired within the training weeks. They will make you sign documents even if the accounts can be disputed or you know whatever is in there wasn’t really what happened. There’s no room for mistakes you will be ridiculed in-front of a class. Me and the others depend on each other because management is to busy to accommodate. They’re hiring due to a grant they were given but making the training so you’ll think you have stability then they’ll pull the rug from under you. When covid started they promised workers that they would stay strong.... then next day everyone was terminated in an email. The culture is fake and non inclusive.

Advice to Management

Be accommodating and kind if you’re going to hire people to fire them in a time of covid maybe think about the life’s you’re disrupting before doing so

At rover they don’t accommodate anything if you get sick or have any time of issue that’s on you it’s a very corporate job .The benefits are high but the job is extremely complex so you’ll end up doing more than you’re getting paid.

August 13, 2021

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April 29, 2020

What is health insurance like at Rover.com?

Pros

Hands down the team I worked with was the best part of working at Rover. They are high functioning, intelligent, go getters with results that proved it. I am thankful for the skills I learned from them and will miss them dearly. Like many others, I was let go, and while many ex-rovers on here say Rover handled it poorly, I’d like to point out some facts - 6 weeks paid severance - 6 months extended health insurance through COBRA - PTO paid out for us hourly employees if it was available - if you took home some office equipment, such as chairs, stands, etc you kept those along with the MACBOOK AIRS you were given to work from home with - at no cost to us If just those points don’t scream how much Rover cares about their people I’m not sure what else would convince someone otherwise... unless you are still emotionally charged.

Cons

I didn’t always love working at Rover, and my biggest qualm is with how defensive my leadership got whenever I started poking holes or pointing out gaps in statements they were making. We were expected, by them, to wear lots of hats and deliver on things that may have been out of our knowledge scope or what we were comfortable with. My manager was inexperienced and never “pushed the needle” to make real change.

Advice to Management

LISTEN to your underpaid employees since they are passionate about Rover

6 months extended health insurance through COBRA

April 29, 2020

See answer

October 26, 2021

Does Rover.com offer unlimited time off?

Pros

Good level of autonomy Super smart and hardworking coworkers People took vacation time and work hours seriously Fast progress because of lean org

Cons

Upper level management was incompetent Well underpaid compared to market Lies to employees then pulls the rug out from under them with the most ungraceful layoffs

People took vacation time and work hours seriously

October 26, 2021

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July 28, 2020

Does Rover.com offer vision insurance?

Pros

I spent 2.5 years of my life building and supporting products and programs at Rover. The good: I was able to get promoted twice out of a customer facing agent role by learning to code though company provided resources Many of my coworkers were kind, intelligent humans with great dogs- some of which became life long friends There is opportunity to move up and around the company if you hit success metrics, show a willingness to learn, and are generally a good culture fit (what this means can be problematic, however)

Cons

The bad: Management- I was constantly mismanaged- I had two managers leave the company, another fired, and multiple instances of waiting for a manager who was “yet to be hired” for months Managers (my own and others) often asked that their directs provide content/data for them to present in meetings with higher ups without providing credit Pay- Many people at Rover are grossly underpaid, even in non customer facing roles. What does “grossly” mean, you ask? At the time my employment at Rover ended, my pay was ~48k and change. My current salary is more than double this and I am doing the same type of work at another tech company. I won’t disclose the type of work I did/am doing for fear of being easily identified, but I did want to include this information to caution anyone who may be considering starting their career at Rover. There were also worse instances of lack of pay and promotion for folks holding marginalized identities as well (specifically women, people of color, and members of the LGBTQ community). Additionally, a group of employees working to obtain greater pay transparency receive emails from the legal team that they perceived as threatening their jobs. Culture- Anyone working in operations or customer service should expect to be treated as lesser by those in upper management or on other teams. At first, you might feel valued by “shout outs” and free food. This will turn into being made to feel special because your supervisor gives you extra projects/work that isn’t customer-facing or is outside of your job description. You might even decide to work off the clock to make these projects happen, and your supervisor will half heartedly feign disapproval. When reviews happen, do not expect to see compensation for this. Social stigmas will make themselves apparent as well. There was more than one instance of employees who moved out of a customer-facing role being discouraged from drinking at company events, with the implication that partaking in this with the customer-facing employees would damage their career trajectory. If you are a BIPOC, I would highly recommend reading the comments of former employees from Rover’s recent Linkedin post titled “A Message of Solidarity” in response to the Black Lives Matter protests and related movement for greater insight into the experience of former employees of color. Spoiler: it’s terrible and the upward mobility noted in the pros section of this review is likely due to my whiteness. TLDR; if you want to: -work in operations or customer service -focus on your work, rather than the office politics around you -be able to afford living in the city of Seattle Rover is not for you.

Advice to Management

Start with paying your people, no more false promises to employees (two of my favorites that nearly every employee heard were "we will be fine through the pandemic" and "you'll move up if you learn SQL"), and mandatory diversity/inclusion training

At first, you might feel valued by “shout outs” and free food.

July 28, 2020

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February 17, 2021

What is the retirement plan like at Rover.com?

Pros

+ dogs in office + flexible PTO + good mentorship + laid back environment

Cons

- no 401k matching - lacks diversity

no 401k matching

February 17, 2021

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42 English questions out of 42

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Company Updates

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Rover.com

667 days ago

COVID-19
In these challenging times, we've been focused on supporting our community of pet owners and pet care providers through facilitating safe stays and offering information on best practices to keep everyone safe. During this time of uncertainty, we've seen unprecedented growth in dog and pet ownership. Working and being at home more than ever, people want to experience the unconditional love of a pet in their lives. We are excited about what's ahead and as committed to our mission as ever. Do you have a love of pets? Have you recently adopted, fostered, or gotten a dog, cat, or added another pet to your family? Or do you have a passion for making it possible for everyone to experience this love in their lives? If so, we'd love to hear from you! We're looking for a few dedicated people to join our team, and we hope you'll consider reviewing our open roles. We look forward to hearing from you!