KEY NOT FOUND: coverImgAlt
Logo
See All Photos

Shopify

Engaged Employer

Shopify

Add a Review

Shopify FAQ

Have questions about working at Shopify? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Shopify.

All answers shown come directly from Shopify Reviews and are not edited or altered.

66 English questions out of 66

March 7, 2020

What is paid time off like at Shopify?

Pros

working remote, good co-workers, time for professional growth, team building activities

Cons

lots of overtime, can be fired at any time, no opportunity of growth, hard to get time off, isolated from other product lines that work at the office

Advice to Management

bring more opportunity to gurus

lots of overtime, can be fired at any time, no opportunity of growth, hard to get time off, isolated from other product lines that work at the office

March 7, 2020

See 17 more answers

November 28, 2021

Does Shopify offer relocation assistance?

Pros

Shopify is a great company to get your feet wet in the tech industry, and to build some practical knowledge to use in your career. The benefits package is unmatched, from stock options to spending accounts. You're given a lot of room to grow as a person, and ample opportunity to develop your own skills. The culture between teams is also good, for the most part.

Cons

Advancement in Shopify is abysmal, as is the compensation. Shopify operates internally as if it is two different companies, one side being Support, and then the rest of the company on another. Support is often excluded from the rest of the company, and the benefits package is significantly less enticing. Shopify advertises a fair wage, but you will find that this isn't the case. Colleagues in support make far from industry standard with no real room for compensation adjustments, and other teams make varied wages, with external hires making significantly more than internal hires. There's very little opportunity to grow, and significant favouritism with internal hiring. Managers often have little to no leadership experience, and move quickly, requiring you to play the "who you know" game to move around internally. As the company grows, the internal culture and equality among employees is diminishing quickly.

Advice to Management

Management should ensure that leaders are trained better in leadership, and should overhaul the unfair hiring and compensation practices. The segregation of support from the rest of the organization leads to horrendous turnover rates — treating support teams better will reduce the friction between frontline staff and plummeting merchant experience.

The benefits package is unmatched, from stock options to spending accounts.

November 28, 2021

See 15 more answers

March 6, 2021

Does Shopify offer dental insurance?

Pros

Awesome salary and perks (Lifestyle spending account, Health and Dental Insurance), great coworkers, remote, very diverse and welcoming

Cons

Need more support for new hires especially during their mentoring

Awesome salary and perks (Lifestyle spending account, Health and Dental Insurance), great coworkers, remote, very diverse and welcoming

March 6, 2021

See 3 more answers

February 25, 2020

Does Shopify offer family leave?

Pros

- You'll work with the most amazing people. I've met my lifelong friends here. - Working for a company that people recognize globally is great - Great perks (food is taken care of including breakfast and lunch, lifestyle benefits, health benefits, mat and pat leave is unheard of) - Work on some really great projects

Cons

- There's a huge problem with leadership. A lot of the leads that are in place should not be leading people. They don't know what they're doing and don't get proper training. - A LOT of politics. It's all about who you know and it sucks for people who just want to work hard and mind their business - The marketing department has a lot of issues they need to work on. It makes for a pretty turbulent team to be on - They don't pay for the cost of living so there are huge wage disparities within the company. They try to make it seem like you should be grateful for the other benefits - so they don't pay what they should. Especially in such an expensive city like Toronto.

Advice to Management

- Train your leads better and make them more accountable. There's are too many incompetent leads and people who shouldn't be in their current roles.

Great perks (food is taken care of including breakfast and lunch, lifestyle benefits, health benefits, mat and pat leave is unheard of)

February 25, 2020

See 6 more answers

February 15, 2022

Does Shopify have a pension plan?

Pros

- Great benefits - Pay is pretty good - WFH - Opportunities to move up or to different roles

Cons

- Newly created roles seem to be deviating from the role that was advertised. This includes aspects such as live channel time being more than expected, lack of project time being added and having to really push back to be heard. - The role can be very tough, especially 3 chats simultaneously while checking resources or reaching out to teams on Slack. - Pensions are paid for by us, using our expense account. I would rather have the company contribute to my pension than have a food allowance for homesites. - Christmas passed this year without any recognition. No thanks from senior management, no swag boxes like last year.

Advice to Management

If anyone says they are having a tough time or mental health issues, please stop doing presentations talking about the EAP or any apps we can use for mindfulness. Please start asking why we are all getting so stressed. The role is really difficult with very little thanks to the people on the frontline. Fairer time off for advisors working over Christmas, as all senior management are off for the entire time. Let us have the option to opt in to work on certain days, have skeleton staff or change how live channels look at these times. When I started in Shopify it was so great. Felt like a really close family but now I feel like we are prioritising the wrong thing.

I would rather have the company contribute to my pension than have a food allowance for homesites.

February 15, 2022

See 1 more answer
  • 1
  • 2
  • 3
  • 4
  • 5

66 English questions out of 66

Popular Careers with Shopify Job Seekers

JobsSalariesInterviews

Shopify Careers

Cover image for Shopify

Shape the future of commerce, wherever you are. Shopify is rewriting the rules of the modern economy. If you believe in the power of...More

  • Shopifolk
  • Culture
  • Careers
  • Digital by Design
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.

Jobs You May Like

Shopify
Lead, Product Communications, Fulfillment and Logistics (Remote, Americas)
Shopify - New York, NY
$46K - $107K
Shopify
Solutions Engineer (All levels) - (Remote, US East)
Shopify - Atlanta, GA
$61K - $157K

Company Updates

Logo

Shopify

20 days ago

Diversity and Inclusion
Joining Shopify means taking up space and bringing your authentic self to work every day. One year ago, Helen joined the team to help create space and opportunities for all types of people. Here's how the interview process impacted her decision to get on board the Shopify rocket ship 🚀
The People - Helen
youtu.be