Showpass Benefits FAQ

Pros

- The people and management are honestly great! Smart, fun, and driven - The work is challenging and interesting; goals for the future are motivating and exciting; I feel highly valued and trusted - Lots of opportunities to take on new projects and for advancement - Great compensation and benefits (stock options, regular salary reviews, lunches, events, gorgeous office, unlimited lots of vacation time) - Awesome culture; not just because of the benefits, but because I feel my team is all brilliant.

Cons

Open Office is not my favorite

Advice to Management

Continue transparency as the company grows

Pros

This is a very fast-paced environment and demands are constantly changing. It is rapidly growing and there are a multitude of amazing opportunities to actually make a difference (which you can typically see rolled out very quickly). You can get your hands involved in many different areas and opinions/ideas are openly invited. This is really noticeable during the Hackthons that are done every 2 months. Spending 3 days to work on process improvements or focusing on new ideas outside of your typical day-to-day responsibilities. The compensation plan is decent and everyone is offered options, linking your success with the overall success of the company. A solid breakfast is offered by the in-house chef most mornings along with lunches on Thursday, and a stocked snack table for when you need a little extra boost. A sales wheel is spun to reward the office when new clients are signed up (from coffee runs to pizza parties to group dinners). The dog friendly environment also adds an extra energy as pooches hang out and typically follow you to the kitchen. There is also a generous transportation and cell phone allowance, free parking and an unlimited vacation policy.

Cons

There isn't a formal performance appraisal structure, however this is being developed for rollout early next. The company does however have overall and department specific OKR's which help guide everyone. There currently is no Health Spending Account although we are reviewing the benefits plan to make it more robust (in place of this is a $100/month fitness allowance).

Pros

- Software is fairly easy to use & learn - In house chef is a nice perk - Can be a fun atmosphere to work in at times, feels like you are a part of something interesting - Access to events that can be attractive for some - Attempts to be a disruptor in the market

Cons

- Company lacks any clear direction which became even more apparent during the pandemic - Lack of transparency & leadership from the top-down - Salary is well below the industry average for most, if not all positions. Conversations around compensation don't go well. - No performance reviews meant that when it came time for raises, there was no reasoning or information to explain the lack of them or the amount - Developers & Product team were constantly pulled on and off projects, leaving inefficiencies and not knowing where they stood or what their focus should be Often felt unnecessarily overworked during the sprint sessions - The product suffered immensely from a lack of direction and also suffered from having a young leadership team in place that chased the big client again and again - Too many features were being developed too often instead of focusing on the core product offering and refining those features - Client Success team looked to be overworked with too many accounts asking too much of them - Everything related to third-party applications or hardware was hacked together poorly - Onboarding clients looked to be ineffective & lacked any real process - Sales would overpromise to make the sale and then Product & CS team would have to deal with it - What tech company doesn't have a CTO in place? - Employees were expected to work on weekends regularly - Teams don't work in cohesion & are not on the same page, departments feel siloed and independent of one another - No opportunity to grow or move up within the company, feels very stagnant - Company has an employee turnover problem but will blame it on the US exchange rate and not on lack of job progression, compensation, leadership & company culture - A great example of the lack of leadership within the company: During the BLM movement in 2020, the leadership team completely ignored what was happening and would not discuss it at all. Given that the majority of employees are 23-30, most would have liked to see them at least discuss internally and brainstorm on what the company might be able to do. Slack messages were sent to management and ignored. Yes, it is a sensitive subject but you lost a lot of respect from employees when this happened.

Advice to Management

- Focus on your niche product offering instead of doing whatever your biggest client needs at the time. Your product team will thank you. - Ditch the millennial tech company perks for better pay & better benefits - Engage employees in performance reviews so they have an idea of what is expected and how they are performing - Put a CTO in place