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The Emirates Group

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The Emirates Group

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The Emirates Group FAQ

Have questions about working at The Emirates Group? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at The Emirates Group.

All answers shown come directly from The Emirates Group Reviews and are not edited or altered.

65 English questions out of 65

December 2, 2021

Does The Emirates Group offer massages?

Pros

The colleagues (not the management), free coffee (when the machine works)

Cons

- Everyone leaving - Uncertainty and no future - Minimum wage (even after years of working here) for a Multilingual job with so many responsibilities and not even the smallest mistake will be tolerated - Management feels entitled and will treat you as literally a slave (most probably they are copying their colleagues from Dubai or Mumbai Contact Centres) - If you are in after-call work for more than 10 minutes even once in a day or week, you will be visited by the CCOOs to check why you are taking so long, but they and the management can talk all day long about their private stuff - They made the targets so difficult, that you need to be literally a human robot to reach them

Advice to Management

Your sales representatives are the heart and soul of your contact centre. Without them you guys are nothing and your roles will be obsolete and you all know that, so please start to treat them as humans and not as just some slaves. Once too many have left, you guys will be the next, as we all know from the past, Emirates cares only about their revenue and that’s why they already closed the Contact Centre in Australia and New York.

The colleagues (not the management), free coffee (when the machine works)

December 2, 2021

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August 12, 2021

Does The Emirates Group offer dental insurance?

Pros

Flight benefits (however useless if you have children as children are not allowed in premium cabins and to fly in coach one can just go and buy commercial tickets anyhow). Some discounts offered by the platinum employee program. Colleagues can be very interesting people from all over the world.

Cons

Bullies get ahead in this company. Non transparent progress paths and a lot of politics. High discrimination agains women, for example: Only 45 days of maternity leave (inclusive of weekends) is offered. During pandemics all employees were offered unpaid leave opportunities with some benefits paid, however, pregnant women or in maternity leave were not entitled to this opportunity. WHY????? Depending on your grade your family is only entitled to very basic health insurance and you cannot "buy" a better coverage even if you wish. No flexibility to work from home, they still insist on "calculating office hours" instead of delivered work. I could go on and on. They live on the brand prestigious name but do not deliver this internally to the employees.

Depending on your grade your family is only entitled to very basic health insurance and you cannot "buy" a better coverage even if you wish.

August 12, 2021

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May 1, 2022

Does The Emirates Group have a pension plan?

Pros

- money is good compared to other airlines but no pension - destinations

Cons

- MOST management don’t have HR experience - inequality among different nationalities

money is good compared to other airlines but no pension

May 1, 2022

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December 17, 2021

Does The Emirates Group offer life insurance?

Pros

benefits and perks, traveling and life in Dubai

Cons

jetlag working overnight wearing heels to work

benefits and perks, traveling and life in Dubai

December 17, 2021

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July 4, 2020

Does The Emirates Group offer a wellness program?

Pros

They have Amazing benefits and programs and discount, very nice people and diverse group

Cons

Leave / Holidays are not a lot and not flexible

They have Amazing benefits and programs and discount, very nice people and diverse group

July 4, 2020

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65 English questions out of 65

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