US Customs and Border Protection FAQ

All answers shown come directly from US Customs and Border Protection Reviews and are not edited or altered.

20 English questions out of 20

September 19, 2018

Does US Customs and Border Protection offer tuition reimbursement?

Pros

Benefits package, free school tuition for kids at Ramey School

Cons

Rotating shifts and days off... no Saturday and Sunday

Advice to Management

None

Benefits package, free school tuition for kids at Ramey School

September 19, 2018

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November 3, 2018

What is the retirement plan like at US Customs and Border Protection?

Pros

Extremely great pay. It's tough the first two or three years, but automatic pay raises get you great money very quickly. CBP has great training. There are many opportunities to advance, or to put in for other positions and/or agencies. CBP is definitely a place to have a career. Great benefits, retirement, etc.

Cons

Not for the faint of heart. You wear a gun and train for deadly force for a reason. This can be a very hazardous job. Also, you have to "give up" your life. Overtime is mandatory, and most times you do not know you are doing mandatory overtime until 1 or 2 hours before your shift is over. Many, many days of 16 hours. By the time you get home and manage to fall asleep, the alarm goes off. This can happen once or twice a week, or even up to 4 times per week. No time for family. If you are single, it is great. If not, well it is NOT great.

Advice to Management

Listen more to what the bargaining officers are saying. Allow them to have a life outside of the over-intense work schedule.

Great benefits, retirement, etc.

November 3, 2018

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May 27, 2018

What is paid time off like at US Customs and Border Protection?

Pros

Good pay with the overtime; good job security not particularly dangerous for a law enforcement job. Very hard to get fired unless you do something really egregious or illegal; or fail a drug test. Journeyman GS-12.

Cons

Mandatory overtime with no regard for your personal life or family life. You get up to 5 weeks vacation but they steal it from you anyway by forcing you to call in sick to get a day off - so after you burn up your sick leave you use up annual leave then take leave without pay. Frequent payroll errors never in your favor: You have to check your hours worked against your earning and leave statements. They mess them up constantly, making you chase your money.

Advice to Management

Fire all your managers: They are promoted by nepotism, croneyism. Supervisor's exam is a fraud' They never publish or give you your results and what the answers were. Total sham for promotions to supervisor. They are picked and anointed under the radar while the online application is taken down intermittently at odd hours to keep you from applying: It is by patronage only and totally corrupt.

You get up to 5 weeks vacation but they steal it from you anyway by forcing you to call in sick to get a day off - so after you burn up your sick leave you use up annual leave then take leave without pay.

May 27, 2018

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August 15, 2020

Does US Customs and Border Protection offer dental insurance?

Pros

Pay, Benefits, Medical, Dental, Vacation

Cons

N/A N/AN/A N/A N/A N/A N/A N/A

Pay, Benefits, Medical, Dental, Vacation

August 15, 2020

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May 26, 2020

How are career development opportunities at US Customs and Border Protection?

Pros

great benefits, great career, fulfilling work

Cons

long hours and lots of detail assignments away from home

great benefits, great career, fulfilling work

May 26, 2020

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20 English questions out of 20