Uber Culture FAQ

Read what Uber employees think about their company culture and make sure it is the right fit for you.

Uber has a culture and values rating of 3.8.

All answers shown come directly from Uber Reviews and are not edited or altered.

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7 English questions out of 7

December 21, 2020

How do employees feel about Uber's hiring practices regarding hiring without bias?

Pros

Employee Benefits, Working environment, Travel facilities

Cons

Poor management of Employees, Completely Biased management with No respect to Employee Performance and Workload

Advice to Management

People proving their worth should be recognized for Higher responsibility and position . Respect them

Poor management of Employees, Completely Biased management with No respect to Employee Performance and Workload

December 21, 2020

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June 13, 2021

What is the application process like for Uber?

Pros

The application process was simple

Cons

It’s hard to make money unless you’re in a popular area

The application process was simple

June 13, 2021

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October 25, 2021

What is the company culture at Uber?

Pros

Culture, friendly team members, great atmosphere, opportunities to move up the career ladder, unlimited free food/drinks during work hours, insurance coverage and other great perks.

Cons

The pros generally outweight the cons

Culture, friendly team members, great atmosphere, opportunities to move up the career ladder, unlimited free food/drinks during work hours, insurance coverage and other great perks.

October 25, 2021

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June 2, 2021

How was the interview at Uber?

Pros

Wages are higher than most other call centres. Health insurance, stocks and monthly credits. You will meet great people inside there and they really make your time there better. Free food and snacks while in office. Office located in Limerick city centre which is ideal if you want to do some shopping on your lunch hour.

Cons

Communication. This has been a consistent problem during my time at the company and it has been highlighted in every yearly employee satisfaction survey. This was particularly evident in the redundancies that were carried out during the pandemic, with affected employees being kicked off the system with immediate effect, after reassurance that the process would take some time. I was lucky I was not one of the affected employees, however, it really opened my eyes as to how disposable I was. This also resulted in 1 employee doing the work of 3, shortly after the redundancies were finalised, as inflows started to rise substantially and KPI expectations also rose, which were a lot more difficult to achieve. Work life balance was also a challenge as the shift pattern consisted of 11 hour shifts, working every second weekend and changing start times every 2 weeks (8AM - 7PM & 1PM - 12AM). Moving to remote work only made these shifts more difficult. The nature of the line of business required 24/7 support, however the shift patterns are drawn up in the most complicated way possible. Little room for progression unless you make yourself known to higher management, which often lead to the wrong candidate being selected. Interview process for promotions quite difficult with creative tests given and no preparation given to those going for said promotion. Flexing to other lines of business with little to no training given.

Advice to Management

Communication with employees must improve within the company. Review staffing and shift patterns as a simpler approach may have a more positive impact on the employees and also the business. Value your talent while you have it and tread very carefully if you are considering implementing something that may break the trust they have for you as an employer.

Interview process for promotions quite difficult with creative tests given and no preparation given to those going for said promotion.

June 2, 2021

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November 19, 2019

What is the hiring process like at Uber?

Pros

You will meet great teammates here, good location , free food and healthcare, and the wages are okay for starting out and the company itself is not too bad.

Cons

No progression, no sick pay, no opportunities to further yourself, extremely bad work/life balance and extremely biased. The management are terrible, I can't even fathom as to why they had been promoted as they are completely computer illiterate, one member of management actually asked agents how to copy and paste for a technology company this is preposterous. The reason for management being so incompetent is that the hiring panel for promotions is held by their close friends who they had started out with. They overlook anyone with skills if they are not in their own circle and if one member of management seems to dislike you they then all dislike you. I have never come across anything like the management I have seen in Uber. Agents on the floor are expected to work two weekends in a row with one weekend off. Over two months this comes to 3/8 weekends off for agents, working 11-hour shifts a day for 4 days max and working until 12am with bright fluorescent lights causing many agents to have migraines. They provide no counselling for agents on a certain floor that have to deal with unthinkable calls regarding violence of all kinds and are made to delve deeper into issues reported to Uber, I would not be surprised if someone developed PTSD from what they deal with. The stress levels have caused many agents to call in sick every week so that they can take a mental break from what they are made to deal with which of course no sick pay is provided. The management has driven the place into the ground and has gotten away with bullying, theft and sexual harassment that has been reported to the overseas HR many times but of course kept hidden due to higher management not looking to rock the boat especially regarding the sexual harassment from on member of management who has been reported a number of times for being completely inappropriate with female agents on the floor and outside of the building. The management seems to have their own rules completely away from the company rules itself. What I had noticed while working at Uber was the lack of diversity at the building it, it came across as discriminatory in every way towards POC, disabled people and LGBTQ. The CEO needs to take a deeper look into the way this company is being run in Limerick city, and fix it before anything worse occurs that can affect the stock market and its PR especially for a company that carries such values and says it does the right thing I can say the right thing is never done in Limerick city Centre of Excellence.

Advice to Management

Stop acting like the characters from mean girls, learn to be more empathetic towards others rather than yourselves only and start acting more professional towards company ethics l maybe the company needs to start forcing the management to take classes on this.

The reason for management being so incompetent is that the hiring panel for promotions is held by their close friends who they had started out with.

November 19, 2019

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7 English questions out of 7

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