Uber Workplace FAQ

Read what Uber employees think about their company's workplace. Employees have questions about everything from the work environment, to the dress code and food at the office.

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All answers shown come directly from Uber Reviews and are not edited or altered.

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10 English questions out of 10

December 16, 2020

Does Uber have an on site gym?

Pros

Great teammates, some perks when in the office, great office location

Cons

Toxic environment, work life balance went out the window once working from home began, leadership does not care about mental health of their employees

Great teammates, some perks when in the office, great office location

December 16, 2020

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June 2, 2021

What is a typical working day like at Uber?

Pros

Wages are higher than most other call centres. Health insurance, stocks and monthly credits. You will meet great people inside there and they really make your time there better. Free food and snacks while in office. Office located in Limerick city centre which is ideal if you want to do some shopping on your lunch hour.

Cons

Communication. This has been a consistent problem during my time at the company and it has been highlighted in every yearly employee satisfaction survey. This was particularly evident in the redundancies that were carried out during the pandemic, with affected employees being kicked off the system with immediate effect, after reassurance that the process would take some time. I was lucky I was not one of the affected employees, however, it really opened my eyes as to how disposable I was. This also resulted in 1 employee doing the work of 3, shortly after the redundancies were finalised, as inflows started to rise substantially and KPI expectations also rose, which were a lot more difficult to achieve. Work life balance was also a challenge as the shift pattern consisted of 11 hour shifts, working every second weekend and changing start times every 2 weeks (8AM - 7PM & 1PM - 12AM). Moving to remote work only made these shifts more difficult. The nature of the line of business required 24/7 support, however the shift patterns are drawn up in the most complicated way possible. Little room for progression unless you make yourself known to higher management, which often lead to the wrong candidate being selected. Interview process for promotions quite difficult with creative tests given and no preparation given to those going for said promotion. Flexing to other lines of business with little to no training given.

Advice to Management

Communication with employees must improve within the company. Review staffing and shift patterns as a simpler approach may have a more positive impact on the employees and also the business. Value your talent while you have it and tread very carefully if you are considering implementing something that may break the trust they have for you as an employer.

The nature of the line of business required 24/7 support, however the shift patterns are drawn up in the most complicated way possible.

June 2, 2021

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December 10, 2021

What are meetings like at Uber?

Pros

Fascinating work with opportunities to understand Product, Marketing, Customer Experience, Customer Support and more. Ability to lead projects from strategy through execution with minimal bureaucracy. Valued tech experience that can lead to attractive exit opportunities Transparent culture with regular All Hands meetings to get exposure to all aspects of the business 18 weeks parental leave benefits both parents and those looking for step-up opportunities

Cons

As another reviewer mentioned, there are not clear paths to advancement and it can seem buddy-buddy for who gets advanced. Pay is also not at par with competitors, which affects not just your own pay but the level of turnover (and hence chaos) that you need to deal with. This is particularly an issue because many of the processes are very startup-like, so someone leaving the organization can lead processes to fall through the cracks.

Advice to Management

Pay bands need to be adjusted up in the current market including adding a 401k match. Turnover needs to be addressed with notifications in flow, JIRA, and other tools if an owner has left the organization or is on leave. Advancement opportunities need to be based on addressing past feedback, not continuously adding additional criteria.

Transparent culture with regular All Hands meetings to get exposure to all aspects of the business

December 10, 2021

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August 4, 2021

What is it like working with clients or customers at Uber?

Pros

good customer service and fast payout

Cons

not enough support over the phone

good customer service and fast payout

August 4, 2021

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July 6, 2020

What is the work environment like at Uber?

Pros

- Amazing team members and management - Great company culture and working environment - Decent Salary

Cons

- Very unexpected layoff due to Covid-19, heavy miscommunication as to what was going to happen.

Advice to Management

More transparency in terms of the higher-up management.

Great company culture and working environment

July 6, 2020

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10 English questions out of 10

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