WNS FAQ

All answers shown come directly from WNS Reviews and are not edited or altered.

36 English questions out of 36

September 15, 2020

What are perks and other benefits like at WNS?

Pros

Good process provides good perks

Cons

No strict action against drunk drivers, cab management is poor, roaster not aligned properly If u know how to lick ur manager's shoe u can survive nd grow here

Advice to Management

Work on cabs and pls provide diwali bonus or atleast some sweets for heavens sake

Good process provides good perks

September 15, 2020

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September 11, 2018

What is health insurance like at WNS?

Pros

Paycheck if it's correct.

Cons

This pace has bad terrible managers who start drama. The Call center manager is actually sleeping around with the Quality Assurance Team. Disorganized. A call center,. where the management is allow to walk around and eat Turkey wings all day long , and avoids taking supervisor call because she does not want to. The call center will be bound to loose more contracts because of poor management. HR is just awful, she cant even explain the health insurance plans to the employees. This place is just beyond digusting. They seem to have warm bodies syndrome. They simply cannot even keep workers because they mistreat them. You only get thirty minutes for break, and they expect you to work 8, 9, 10 hours on the phone. This place is always running short on customer support because of dishonest managers they have. They have this male manager who is actually on drugs. On a good sober day he may work, but on the days that hes high up , his eyes are blood shot red, and he wont do a bloody thing. The Quality Control Team is just awful. Quality Assurance cannot even coach new employees on how to handle calls because they never do any work, but just in the corner, and order lunch and do nothing but gossip, belittle and berate other employees who are working. This place has a race problem. There's no diversity within hiring people at all. if they beg you to work overtime , those paychecks are never correct at all.

Advice to Management

Actively conduct drug tests especially on supervisors. Hire a Private investigate to follow the Call Center Manager around so that the company can have exposure to his inappropriate office romance with the Quality Assurance Manager. Higher managers who act professional instead, managers who just there not working at all, all they want is a paycheck, and some of those same managers will not take any supervisor calls and they will lie on good hard working people that are actually doing their job correctly. You can never trust management with personal issues because they will simply repeat your issues and tell the whole entire call center. Do not apply to WNS (PERIOD) because you're just wasting time. No job security, no structure, just dirty managers who operate with lying on people. Hire a whole new management team at WNS 1401 Shop Road Columbia, SC ............

HR is just awful, she cant even explain the health insurance plans to the employees.

September 11, 2018

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April 12, 2019

What is paid time off like at WNS?

Pros

Learning about the credit system.

Cons

Unorganized and unprofessional. Management acts like children and are more of a distraction on a day to day basis than any help. Agents are lied to about responsibilities during interview process. They are cross trained on numerous lines of business without compensation. By the time I left I could be taking calls from over 5 different companies back to back. For example one from Chase, one from Bank of America, one from American Express, one from Capitol One, then one from Citi bank. Cant make this up. Agents were expected to be skilled in every line of business. The pay is trash and isn't equivalent to the workload. Turnover rate is outrageous, people quit weekly. Most recently people who have been working there for quite a while are even getting fed up and leaving. PTO is accrued but the system used to request time off is not efficient. For example if you're planning to take a week off for a family vacation, its possible that your are only approved for 3/5 days. You can still miss the other two but it wont be unexcused. Which is fine except you get penalized on attendance for taking "unapproved time". Long story short they make you jump through loop holes just to receive normal work benefits. This job is ideal for young individuals who have little to no bills or any other responsibility, would like to learn about the credit system, and gain ENTRY level customer service experience.

Advice to Management

Step down so more qualified individuals can take the position.

PTO is accrued but the system used to request time off is not efficient.

April 12, 2019

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May 26, 2018

Does WNS offer dental insurance?

Pros

Health dental vision insurance, 21 days pto 3 fho per year, 3 hotel stays at 5 star resorts per year, monthly bonus based on performance, $1000.00 quarterly bonus just for showing up for work, 401k and even pet insurance. Inbound calls and hourly pay no commission worries here.

Cons

There is a lot to learn, however you receive 12 weeks of training to prepare you. Also if you can't handle a client yelling at you once in blue moon this job is not for you.

Advice to Management

Keep up the great work

Health dental vision insurance, 21 days pto 3 fho per year, 3 hotel stays at 5 star resorts per year, monthly bonus based on performance, $1000.00

May 26, 2018

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June 3, 2018

How are career development opportunities at WNS?

Pros

A good work place to support you while studying. Friendly work environment and management. Good salary for stater.

Cons

Cant expect stable career development or promotions as it totaly depends on decision of the management

Cant expect stable career development or promotions as it totaly depends on decision of the management

June 3, 2018

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36 English questions out of 36