Williams-Sonoma FAQ

All answers shown come directly from Williams-Sonoma Reviews and are not edited or altered.

38 English questions out of 38

December 6, 2018

What is health insurance like at Williams-Sonoma?

Pros

- Friendly Staff - 40% OFF Employee Discount - Great Company w/ High Quality Goods - Thorough and Informative Curriculum

Cons

Poor Training - Training/Study of the curriculum was appx a week and a half of which we only actually spent a total of 10-minutes actually studying live-calls and hands-on training, Trainers seemed unorganized and inexperienced despite claiming to be with the company for many years. Outdated System - WS is still uses AS400 with line-by-line commands, This is extremely outdated and only a detriment to experienced workers whom are inexperienced with server-like OS. Every other company whom I've worked for has an UI on their system and/or web-based order systems. Unorganized - There were only 2 trainers for almost 100-people, Trainer was unorganized and often times would jump around subject. Spent almost a week troubleshooting without even getting into Citrix or email. No Support - Not only were thrown out there to take calls with poor training and no hands-on experience etc. but during the call there was again no support from the trainers. We had a group of 50 trainees within a Skype Group of which while having the customer on hold i would ask questions and they were overlooked due to so many users typing in the Skype group at the same-time. Neglect of Students - Prior to starting to take calls trainers asked the classroom if we were ready, Many of the students shared the same sentiment that they were not and had many unanswered questions to which trainers ignored them and instead proceeded with words of encouragement such as "We believe in you, You will do fine" etc. All of this is great to hear but when students are unable to answer a simple customers question due to their training questions being left unanswered, then its only handicapping them further. No Healthcare - At-least for the seasonal position no healthcare benefits were offered which i find strange since even small gig companies such as DoorDash/Postmates etc. offer health-care benefits, Yet WS expects its SEASONAL employees to work full-time without including that in the benefits.

Advice to Management

Ensure trainees are ready to take calls by providing post-training exercises, mock calls etc. Upgrade system by providing a more user-friendly order dashboard with a graphical interface, Breakdown classes into smaller more manageable groups so that students can receive quicker support specially during calls when a customer may be placed on hold. Lastly it would be nice if there was someone to oversee the training as during our classes the trainer was often sidetracked and spent far more time troubleshooting and/or forward IT requests than actually preparing us for the job.

No Healthcare - At-least for the seasonal position no healthcare benefits were offered which i find strange since even small gig companies such as DoorDash/Postmates etc. offer health-care benefits, Yet WS expects its SEASONAL employees to work full-time without including that in the benefits.

December 6, 2018

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October 25, 2020

What are perks and other benefits like at Williams-Sonoma?

Pros

Good pay, good perks, choose your own schedule for the most part, easy job

Cons

Horrible management, horrible policies, very agaisnt the customer. no one backs you

Advice to Management

Git gud

Good pay, good perks, choose your own schedule for the most part, easy job

October 25, 2020

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December 2, 2018

Does Williams-Sonoma give bereavement leave?

Pros

40% off if you need furniture 20% off electrics

Cons

2 weeks of vacation (though now you get the week of 4th of July off). No work from home during business hours and you must be in before 9am and not depart before 5pm but also available to work from home outside of office hours. No free snacks or soft drinks. Only 3 days of bereavement - if you're still mourning too bad; you will be required to come into the office. Better hope nobody in your family falls ill or dies.

Advice to Management

When your turnover rate is about 40-50% don't you think there's a problem? Take care of your employees to build loyalty. Work shouldn't come before them. A little sympathy and compassion go a long way.

Only 3 days of bereavement - if you're still mourning too bad; you will be required to come into the office.

December 2, 2018

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October 12, 2019

What is the retirement plan like at Williams-Sonoma?

Pros

Above average pay, decent benefits and 401K match. Great employee discount.

Cons

The culture in this place is absolutely TOXIC. Management from top down is what drives the toxicity here. VP's, Directors, HR and Departmental Managers are all involved with this. The toxicity comes from all angles of management. There are a few good managers who genuinely try their best to make a difference and fight against the toxic culture. You can equate their efforts however, to the likes of trying to paddle to shore on a rubber raft full of holes filled with concrete, without any oars and in the middle of a ocean with 50 foot seas. Good luck! Management make a ton of promises and fail to execute on them often. Promises are sometimes made as bait too. They use these promises to get people to do what they want and never have the intention of fulfilling them. Be wary of getting on the bad side of management. There is a legitimate list which is referred to as the knucklehead list that upper management (VP's and Directors) use to single out associates they want to part ways with. A work life balance is non existent here. Salary staff often work 60 and 70+ hours a week and are ridiculed for taking time off. Even though you've worked well over 40 hours, you are still required to use PTO or sick time if you need to leave early for a Doctors appointment. You can also bet that you will be contacted while you're off. Both Sutter Street East and Sutter Street East 2 are always behind schedule which drive the poor work life balance. This is due to multiple issues like, but not limited to: 1. The willingness of senior management to agree to produce product at any cost and without regard to the facility and operational preparedness. 2. Zero structure and poor layout designs that impede product flow instead of promoting it. 3. The "just get it done" mentality. Time studies are nonexistent when process changes are made, instead significant process or procedure changes are made without regard to potential impacts and the associates are often left having to jump through hoops to execute on deadlines and they often fail. 4. A disgruntled workforce equals a don't care attitude, which equals poor performance and poor performance equals being behind on schedules. All of the above ties into the toxic environment that is Williams Sonoma's Sutter Street Manufacturing East plants and is produced by the poor and nonexistent leadership.

Advice to Management

I would encourage PB CEO Laura Alber to come onsite randomly and talk to associates and the lower management team one on one. Forget about what associates say on AOS. People are afraid these are being looked at before they're submitted and fear repercussions for saying what they really feel. Surprise the plant one day and just show up. It's amazing what you will find if you make a surprise drop in. See what Sutter is really like and how it's truly ran when people don't know you're coming.

Above average pay, decent benefits and 401K match.

October 12, 2019

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November 14, 2019

What is paid time off like at Williams-Sonoma?

Pros

-Fantastic leadership on the marketing team and impressive ability to in-house all marketing efforts -Ahead of the curve on digital marketing strategy and recognized in the industry as a leader. -Advanced reporting systems and internal tech - makes day-to-day functions more efficient. -The PR, brand, CRM, site, and digital teams work together cohesively across all functions of the business. - Competitive pay, trust from managers, eagerness to evolve, and amazing work/life balance. Mature and professional hires. -Newly added 2 times a week WFH option and 1-full week of company-wide vacation time, in addition to standard vacation days. -Company is excelling and continues to meet demand and revenue goals. Excited to continue growing with WSI!

Cons

The marketing office could be remodeled.

-Newly added 2 times a week WFH option and 1-full week of company-wide vacation time, in addition to standard vacation days.

November 14, 2019

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38 English questions out of 38