Yell FAQ

All answers shown come directly from Yell Reviews and are not edited or altered.

27 English questions out of 27

August 11, 2018

What are perks and other benefits like at Yell?

Pros

Money perks team spirit

Cons

Pressure products don’t always work

Money perks team spirit

August 11, 2018

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February 27, 2020

Does Yell offer employee discounts?

Pros

I am trusted by my Manager to work flexibly, which for me often means working from home when I need to at little notice. This really helps with my work life balance! The business has been through a lot of change and we are starting to feel like a brand new company, and the buzz of excitement is contagious. We have a refreshed Senior Leadership Team and we are all excited for the future of the business. I work with some great people and the discount hub is great - I often get cheap cinema tickets and discount retail vouchers, which are nice.

Cons

In the Reading office we don't have parking which is a shame, but the train station is so close that it doesn't really matter!

Advice to Management

Keep listening to your people, and continue to keep us in the loop.

I work with some great people and the discount hub is great - I often get cheap cinema tickets and discount retail vouchers, which are nice.

February 27, 2020

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October 2, 2019

How are senior leaders perceived at Yell?

Pros

Salary is the only pro

Cons

Despite salary being fairly decent the job itself isn't worth the money. Extremely low conversion rate due to being put in an 'evo team' when you join, what this means is you are calling dialed out and are calling the same 15 leads countless times a day. Some of the managers seem quite nice but other managers are extremely inexperienced and should not be managing a team of new starts, you know who you are. They try to fill your head with propoganda about yell being one of the best places to work but I can assure you this is no longer the case. The product you are selling is overpriced and rarely has much benefit to a business. I have recently left, and a few others in my team are on the verge of leaving. Every person bar one or two on my former team all have a similar opinion of that particular manager, and I can safely say that many more will leave that business because of her, and the other issues stated.

Advice to Management

Re-evaluate yourselves, the business you claim to be is very far withdrawn from the business you actually are

Some of the managers seem quite nice but other managers are extremely inexperienced and should not be managing a team of new starts, you know who you are.

October 2, 2019

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November 9, 2020

What are some insights into the strategy or vision at Yell?

Pros

Great collaborative people to work with, all striving to live up to our company values and deliver our vision to connect businesses and consumers brilliantly. A really exciting strategy and vision of the future.

Cons

This isn't a place to be complacent. Everyone is continually stretched to raise the bar.

A really exciting strategy and vision of the future.

November 9, 2020

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June 7, 2018

How are career development opportunities at Yell?

Pros

Great people to work with. For a large office it is very friendly with not many cliques. The work is interesting and very varied though targets are tough and you have to work hard. The salary is great for this area. There have been some major issues in the best and the pace of change is rapid. Recently they have brought in 2 new people as ops managers and they are listening and working really hard to get the best for the staff and create a good atmosphere.

Cons

for things to change the people at the top need to listen and there has been little evidence of any sustained attempt to do that. Targets are really tough and movement is sideways for the majority of people. There’s little career progression so good people will inevitably move on

Advice to Management

There has been quite a few years of change a history of not listening to the concerns of staff in Scarborough. Please listen to the new people, give them the freedom to put right what is wrong. If you do I believe they can turn the place around. Create some kind of career structure that keeps good people at the company or your staff turnaround will continue to be high and you will keep having to spend mpmoney training new people.

There’s little career progression so good people will inevitably move on

June 7, 2018

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27 English questions out of 27