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      Zelis

      Engaged Employer

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      Are transfers to other offices possible with Zelis?

      Zelis reviews

      Good place to kick start your career

      Provider resolution specialist
      Current employee
      Morristown, NJ
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work culture Good work life balance

      Cons

      Little opportunities to grow in the company.

      1
      avatar
      Zelis Response
      now
      Thank you for taking the time to write us a review. We all need and deserve work-life balance! We’re proud to cultivate a culture where we really care for and want the best for our people in all aspects of life. We’re glad that you are a part of it, too! At Zelis, we are also dedicated to improving the lives of our fellow Zelots in all aspects, including in career and personal development. We provide a number of learning programs to support our associates as well as provide career pathing and opportunities to grow. We encourage our associates to be proactive about their career at Zelis, explore our open roles and create a plan to seize the opportunities available at Zelis. Please reach out to your manager to discuss your personal or career aspirations and how Zelis can support you.

      Poorly Managed, Doomed Company

      Software engineer
      Former employee
      Kansas City, MO
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work/life balance, generous PTO

      Cons

      • Excessive management layers: There are too many layers of management, many of which seem focused on self-preservation rather than supporting the team. This creates unnecessary bureaucracy, leaving employees bogged down with low-value tasks and corporate checkboxes instead of meaningful work. • Outdated technology and resistance to innovation: The tech stack is significantly outdated, and there is a clear resistance to adopting modern solutions. For example, I was penalized for incorporating AI into development work, despite other teams being encouraged to use tools like ChatGPT for less impactful tasks. Opportunities to implement cost-saving, AI-driven solutions were dismissed without proper consideration. • Unsustainable expectations for advancement: Promotions appear to be reserved only for top performers who are willing to prioritize work above all else. The expectation to “eat, sleep, and breathe” the job creates an unhealthy work-life balance and limits growth opportunities for otherwise strong contributors.

      Excellent company driving innovation for customers

      Ceo
      Former employee
      Jacksonville, FL
      Recommend
      CEO approval
      Business Outlook

      Pros

      Incredibly successful firm, where growth of the company creates tremendous career growth opportunities for employees.

      Cons

      Typical challenges of rapid growth

      avatar
      Zelis Response
      now
      We are so glad you’re enjoying the wide range of growth opportunities we offer here at Zelis. Thank you for sharing your thoughts- we truly appreciate it. At Zelis, we are dedicated to improving the lives of our fellow Zelots in all aspects, including in career and personal development. Continuous education leads to continuous improvement and that’s pretty important to us. Through our learning channels, we offer classes and seminars that help make learning a daily habit for our associates. We’re pleased to hear about your learning experience here at Zelis – thank you for all that you do.

      Poorly Managed, Doomed Company

      Software engineer
      Former employee
      Kansas City, MO
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work/life balance, generous PTO

      Cons

      • Excessive management layers: There are too many layers of management, many of which seem focused on self-preservation rather than supporting the team. This creates unnecessary bureaucracy, leaving employees bogged down with low-value tasks and corporate checkboxes instead of meaningful work. • Outdated technology and resistance to innovation: The tech stack is significantly outdated, and there is a clear resistance to adopting modern solutions. For example, I was penalized for incorporating AI into development work, despite other teams being encouraged to use tools like ChatGPT for less impactful tasks. Opportunities to implement cost-saving, AI-driven solutions were dismissed without proper consideration. • Unsustainable expectations for advancement: Promotions appear to be reserved only for top performers who are willing to prioritize work above all else. The expectation to “eat, sleep, and breathe” the job creates an unhealthy work-life balance and limits growth opportunities for otherwise strong contributors.

      Scaling

      Product specialist
      Current employee
      Morristown, NJ
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent opportunity to participate in scaling an already successful business.

      Cons

      Some growing pains and opportunities to improve operations.

      avatar
      Zelis Response
      now
      We are so glad you’re enjoying the wide range of opportunities we offer here at Zelis. Thank you for sharing your thoughts- we truly appreciate it. Two of Zelis’ core values are “Power Innovation” and “Act with Agility”- we are constantly learning and continuously improving. We move and adapt with the speed and technology necessary in the fast-paced, ever-changing industry we operate in. Our Zelots drive our mission to be the leading payments company in healthcare. Thank you for all that you do at Zelis!

      Good people but uncertain future

      Anonymous employee
      Former employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best thing about Zelis are the people you work with. The work is engaging and is helping people know more about the healthcare they need.

      Cons

      Top management does a poor job of communicating with the rest of the company. The last couple of years there have been layoffs and it is unpredictable as to who is selected to be laid off. They do not seek input from the actual managers. The decisions are made by top management who do not actually work with the people selected. Advancement is limited. You need to wait for someone to leave for an opportunity to move up.

      1