KEY NOT FOUND: coverImgAlt
Logo
See All Photos

Zuora

Engaged Employer

Zuora

Add a Review

Zuora FAQ

Have questions about working at Zuora? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Zuora.

All answers shown come directly from Zuora Reviews and are not edited or altered.

45 English questions out of 45

October 27, 2020

What is paid time off like at Zuora?

Pros

not much to be fair. people are nice.

Cons

zero work life balance, miserable culture, no 401K match, PTO policy is terrible, product is overpriced, no career path

zero work life balance, miserable culture, no 401K match, PTO policy is terrible, product is overpriced, no career path

October 27, 2020

See 1 more answer

June 27, 2022

Does Zuora offer massages?

Pros

The subscription economy is an interesting vision that gets many companies excited to speak with us. Colleagues were really helpful and fun to be with. Before Covid, we'd go for a beer after work once a week at least.

Cons

I spent 3 years at this company working in sales where I was fairly successful and as much as I'd like to recommend it to others, I just can't and here is why. The product is not good for the amount it costs - of the 8 or so customers I managed, 1 was happy with Zuora. The rest were either furious or generally disappointed in having purchased the most expensive billing platform which isn't much different from the cheaper options out there (Chargebee, recurly etc). Zuora competes with the argument that "in order to be successfull in the subscription economy, you need to experiment with pricing & packaging + allow customers to make changes to their subsciption" but as nice and cool that sounds, I've never seen it in reality. In reality, 90% of the deals I closed + the customers I had simply deployed a simple monthly subscription fee which could have easily been done with a competitor that costs significantly less. Perhaps in the future when the subscription economy is more mature but I still believe we're far away from there and question if we'll ever get there. The subscription economy opportunity is not big enough for you as a sales rep - perhaps pessimistic but to make a subscription model profitable is not easy. It takes a large business transformation for a company to launch a new or rebrand an existing revenue stream into recurring. To rely on these big business transformation to hit quota is tough, but not impossible. Toxic sales leaders. Warboard meetings every other day for the last 4 weeks of the quarter at 18:00. Management yelling at sales reps at almost every one of those without providing constructive feedback. During my time there, we had a crazy turnover of Sales engineers. At times, we shared 1 SE on 5 reps. This leads to not enough senior SE's. Most AE's does not meet quota - I encourage you to reach out to 5 random AE's and ask them about quota attainment. From what I saw on the leaderboard, the AE's who met quota did so with 70%+ of their quota coming from upsells of 1 mammoth customer. If you don't have those whale customers, it's tough to make quota from new biz (which it is everywhere I guess). BDR team's turnover is also very high, even compared to industry standards. Several sales reps have not been paid commissions after leaving the company and the commission + salary is generally quite sketchy (i.e. you have 0 visibility into your commission and salaries are sometimes delayed). My conclusion is - The subscription economy vision is really fun to sell if you like to be a bit bombastic & inspire business transformation - however, Zuora is not a price worthy solution as there are several competitors at a much lower price who has caught up to Zuora's technology. Just check Zuora's review from customers on truspilot which is 6/10.

Advice to Management

Invest in the product. Educate sales reps on why Zuora is better than competition on a technical level. Competition really does go head to head with us and it's not a viable strategy for much longer to simply dismiss them as competitors. Make sure BDR's have a career progression so you invest in your future sales reps. They are your lifeblood. Diversify the sales team please, at least in EMEA and make sure you improve work life balance by having sufficient experienced SE's.

Before Covid, we'd go for a beer after work once a week at least.

June 27, 2022

See answer

May 7, 2021

Does Zuora offer relocation assistance?

Pros

Good pay and benefits package

Cons

Too many chiefs, overworked and constant schedule changes.

Advice to Management

Back off

Good pay and benefits package

May 7, 2021

See answer

February 17, 2021

Does Zuora offer dental insurance?

Pros

Free snacks and drinks, a smart central London office and some decent perks such as health and dental insurance

Cons

The culture sold when you are interviewed doesn’t match the reality of the office environment. You’re either “in” with a clique of long standing employees and if you’re not, don’t expect to progress very far career wise. The culture is more of a secondary school/mean girls atmosphere which is well known and discussed between other staff which probably adds to the already very high staff turnover issue. Promotions appear to either be based upon new roles being created for certain staff, or the same individuals being given opportunities again and again. This is probably why the culture and atmosphere doesn’t meet what new staff expect.

Advice to Management

Ensure staff have relevant people management skills or training before allowing them to manage others. Focus on genuinely achieving the culture you aspire to/sell to prospective employees. Promote and actively support staff based on competency and experience over popularity. Overhaul the long term management situation and address the “cliques” and immaturity spoiling the company.

Free snacks and drinks, a smart central London office and some decent perks such as health and dental insurance

February 17, 2021

See answer

March 22, 2021

Does Zuora offer family leave?

Pros

Good Culture, 6 months of paid paternal leave and Good Benefits

Cons

Chennai office came via acquisition of Leeyo software which did not have good leadership and culture

Good Culture, 6 months of paid paternal leave and Good Benefits

March 22, 2021

See 10 more answers
  • 1
  • 2
  • 3
  • 4
  • 5

45 English questions out of 45

Popular Careers with Zuora Job Seekers

JobsSalariesInterviews

Zuora Careers

Cover image for Zuora

While systems play an important role in growth and transformation, we believe that culture is far more important, and harder to build. To...More

  • Our Clients
  • Our Journey
  • Locations
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.

Jobs You May Like

Zuora
Business Development Representative
Zuora - Redwood City, CA
$62K - $85K
Zuora
Deal Desk Analyst
Zuora - Redwood City, CA
$67K - $91K
Zuora
Senior Database Engineer
Zuora - Redwood City, CA
$120K - $160K
Zuora
Customer Support Specialist
Zuora - Atlanta, GA
$43K - $61K
Zuora
Program Lead, Quote to Cash
Zuora - San Francisco, CA
$62K - $87K

Company Updates

Logo

Zuora

1 days ago

Careers
We celebrated 🎉 National Intern Day last week with a slew of virtual and in-person events, including a catered party and a Lunch and Learn with several of our leaders. How has the summer been going? Hear it directly from our interns and their managers here. #ZEOLife
Shared image - Creating a positive intern experience at Zuora - Zuora
Creating a positive intern experience at Zuora - Zuora
bit.ly