cxLoyalty FAQ

All answers shown come directly from cxLoyalty Reviews and are not edited or altered.

29 English questions out of 29

August 21, 2020

Does cxLoyalty offer disability insurance?

Pros

-Insurance, including for Pets -Nice Starting Pay for an Entry Level Job (For Those with GED or Recent College Grads) -Pays for School, good for Part-Time Income -Pretty Good Work Culture, Team Leads Work With You, Nice Co-Workers For The Most Part

Cons

-Upper Management Expects Too Much And Pays Too Little -Upskilled At Barely Any Notice -Complete Disregard of Employees Mental Health -Low Base Salary for those in higher position -Outdated Business Model and Practices -No Plans in place for disasters striking -Barely Two Weeks of PTO -Only FMLA, No Short Term Disability

Advice to Management

Pay your employees what their worth, update business model to accurately reflect times, add short term disability, have a plan in place for disaster

-Only FMLA, No Short Term Disability

August 21, 2020

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November 25, 2018

What is the retirement plan like at cxLoyalty?

Pros

friendly co workers, good insurance plan, 401k match

Cons

high level of stress from inbound calls

friendly co workers, good insurance plan, 401k match

November 25, 2018

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November 30, 2018

What is paid time off like at cxLoyalty?

Pros

Benefits and vacation time are good.

Cons

I'm being outsourced, so am losing my job.

Advice to Management

Understand the value of loyalty and tenure of service and consider that when deciding to close certain offices. Employees are more than a geographic location.

Benefits and vacation time are good.

November 30, 2018

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October 12, 2018

Does cxLoyalty have a pension plan?

Pros

I've been here for 2 and a half years and during this time I have witnessed several colleagues progress onto new opportunities within, including myself. There is a really good environment and culture here and I have felt really welcome since day one. Not only is there a really rewarding pension scheme, there are also several lifestyle benefits available and I can see myself staying here for the foreseeable future.

Cons

Catering facilities are limited but there are options nearby

Not only is there a really rewarding pension scheme, there are also several lifestyle benefits available and I can see myself staying here for the foreseeable future.

October 12, 2018

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February 9, 2019

Does cxLoyalty assist with or provide childcare?

Pros

There are no pros with this company

Cons

Looking to outsource everything to Manila All about who you know Run like a day care Pretty home ugly house. Putting up decorations doesn’t fix anything No development Micromanage everyone on the floor Management not engaged with the problems of the agents or floor Preach family atmosphere but don’t back it up just a number High turnover Just lost contract to biggest client Unethical company with bad business practices

Advice to Management

Fire yourselves and start over.

Run like a day care

February 9, 2019

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29 English questions out of 29