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Have questions about working at iTutorGroup? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at iTutorGroup.

All answers shown come directly from iTutorGroup Reviews and are not edited or altered.

51 English questions out of 51

March 28, 2021

What are perks and other benefits like at iTutorGroup?

Pros

Work from home during COVID-19. Teach students from all over the world and make a difference.

Cons

Low pay, no benefits, student scoring system that affects pay and job status, constant worry about being fired, not being considered an employee, rude company attitude to teachers, poorly written material to teach.

Advice to Management

Pay teachers for their efforts! Stop hiring new teachers and take care of the ones that have continued to provide value for the company. Resume free Mandarin classes offered through TutorMing. The new SA should have not been mandatory! This lowered the pay for many veteran teachers who have a huge following and work hard for the pay. Shame on you for not listening to any of these

Low pay, no benefits, student scoring system that affects pay and job status, constant worry about being fired, not being considered an employee, rude company attitude to teachers, poorly written material to teach.

March 28, 2021

See 14 more answers

July 22, 2021

What is health insurance like at iTutorGroup?

Pros

Good way to get your feet wet if you want to see if you're cut out for English teaching. Easy interview process, it was fully automated. Can be a pro or a con, depending on who you are. For me it was a pro. They give minorities a chance to become English teachers. Most kids were eager learners.

Cons

They lie about pay. The advertisement said that it was $18-$22 an hour. But base pay is only $10.60 for a 40 minute class and $7 for a 25 minute class. You can get $1.60 for each completed class. This adds up to $12.20 an hour if you're teaching 40 minute classes and $17.20 if you're teaching two 25 minute classes in one hour. The majority of my classes were 40 minute classes and hence I was paid the lower pay rate, not anywhere near the advertised $18-$22 an hour. Story time: My student was late for 10 minutes. Under ITutorGroup Policy, you can’t leave the lesson without finishing all the content. Therefore, I finished a 25 minute lesson in 20 minutes. As a result, I wasn't able to make the next class within the 3 minute window. This resulted in the next class being cancelled without pay. I followed all their contradictory rules but still lost out in the end. As all sessions are recorded, they didn't even take the time to watch the video to verify my claims. Their only response to my absence dispute was an automated: you need to finish the lesson on time. Students are often late and miss class. The teacher is then blamed for their lateness they have no recourse against. No benefits such as health insurance and 401k if you're working full time or part time. Hours are not guaranteed. Classes are often scheduled less than 24 hours before they begin. Their servers were very unstable and students couldn't connect to them without over 1000 ms ping. My internet is pretty good for my area as I get 200 mbps download and 20 Mbps upload.

Advice to Management

Pay your teachers better. Offer them benefits. Don't blame the teachers for problems they can't solve.

No benefits such as health insurance and 401k if you're working full time or part time.

July 22, 2021

See answer

October 15, 2020

Does iTutorGroup offer tuition reimbursement?

Pros

Working from home is an obvious pro. Lesson material is planned for you. However, you can only look at the material an hour beforehand which is stupid if you want to review material for the next day, coming afternoon etc.

Cons

Where do I begin? Their famous TutorChat, designed to assist teachers for both technical and non-technical needs, rarely works. When it does work you can only send a single message, and only as long as the previous message was sent by iTutor. This means if they don't respond or sent the last message in your previous conversation you cannot start a new one until the system resets. *In addition I've actually had some pretty rude responses from both schedulers and technical stuff. A majority are friendly but I've experienced times where they end chats without resolving the issue, disregard the problem you're having, and I've even been told the issue I was having "simply wasn't true". They later apologized when realizing it was. Scheduling: When starting iTutor I was unemployed, and with the current climate, struggling to find other permanent placements. This meant I could commit to booking myself in for 9 hours a day, sometimes six days a week. I understood that at the start it would be slow, but have seen no increase in lessons during my time here. Although weekends can be busy, I'm averaging 2.5 hours a day on weekdays, despite having a high rating. That's barely even pocket money for an adult. When you ask to be considered for extra lessons, you are sent an automated message back. This seems to be a theme among other teachers for the company. Though I may be wrong, I believe this is due to iTutor constantly recruiting new teachers (being one of the only online tuition companies still hiring when I joined), and despite this growing number of staff, have no increase in students booking lessons. Pay: Pay is very low in comparison to other online tuition companies. Although having two 25-minute sessions back-to-back would give you ~$18 dollars, having one 45 minute session, which rounds up to an hour, will only pay you ~$13 . Plus, these longer lessons are often harder as more students will be present and they will likely be older (of adult age). The rating system: The scheduling system will book you more lessons if you have a higher rating. Sure. Great! The harder I work, the more lessons I get, right? NO. Any student can rate you no matter how young they are, or how briefly they came into your lesson. If a student pops into your session two minutes before it's meant to end, they can rate you poorly as you wouldn't of had time to cover all of the material with them. In addition, no matter how young the student is, they can rate you. I had one student who was five years old and rated me a 1. I thought we had a great lesson together but whatever, that's fine, maybe she hated me. HOWEVER, all the comments she'd selected (through multiple-choice) related to other students in the session. Apparently, they were too noisy, had technical issues, etc, etc, etc. ONE PROBLEM... It was a 1-2-1 session. There were no other students present. I believe she selected these unknowing to what they were. I contacted iTutor to appeal this rating, thinking it would be a simple affair. We went back and forth for days before I gave up as they were clearly not going to do anything. Although having one poor rating doesn't seem like a huge deal, it kinda is. You have to remember that you're competing against so many other teachers just to book three or four lessons a day. That slight change will make you lose a lot of hours. iTutor needs to sort this out. Seriously, none of this was written sourly, but I just wanted to give those considering applying for iTutor a heads up of what to expect from them as an employee. And hey, I haven't even mentioned my problem with their backdrop. To spare wasting any more time: I failed my IT test (which you're required to pass before your frst lesson is booked) as I had a plain, white backdrop behind me, which also featured their logo as required. I was told to make a background full of iTutor logos. I paid to have lots printed and fashioned a backdrop to cover my wall. After retaking the IT test with my new background, I went on to fail it again as they asked me for a plain.... white... background... Like the one I had originally. Lol. Don't join this company.

Advice to Management

You have so many issues to sort out, good luck.

Pay: Pay is very low in comparison to other online tuition companies.

October 15, 2020

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June 21, 2020

Does iTutorGroup offer unlimited time off?

Pros

Flexible schedule, work from home on your free time

Cons

I was hired by a person who told me I would mostly be teaching 25 minute children's classes. I was given a base rate for these 25 min classes in my contract. My contract also outlined the pay scale for adult courses, which seemed fair. Once i finished the extensive onboarind and much back and forth about uploading documents, I was given only adult classes. Adult classes are paid at the base rate for a 45 min class, which for me was $8. You then earn 'bonuses" based on a rating scale, which seems fair on the surface, but if no one in your class (up to 6 adults per class) gives you a rating, or if someone rates you poorly, you don't get much more than your base rate, or less. So for a 45 minute class, plus at least 15 min of prep before class and at least 15 minutes after class for writing 6 reviews I made $10. Not worth my time and effort.

Advice to Management

Teachers should be compensated and not penalized for a poor rating given by one of 6 adults. Teachers should also be compensated for prep time and writing reviews of students after class.

Flexible schedule, work from home on your free time

June 21, 2020

See 31 more answers

July 22, 2021

What is the retirement plan like at iTutorGroup?

Pros

Good way to get your feet wet if you want to see if you're cut out for English teaching. Easy interview process, it was fully automated. Can be a pro or a con, depending on who you are. For me it was a pro. They give minorities a chance to become English teachers. Most kids were eager learners.

Cons

They lie about pay. The advertisement said that it was $18-$22 an hour. But base pay is only $10.60 for a 40 minute class and $7 for a 25 minute class. You can get $1.60 for each completed class. This adds up to $12.20 an hour if you're teaching 40 minute classes and $17.20 if you're teaching two 25 minute classes in one hour. The majority of my classes were 40 minute classes and hence I was paid the lower pay rate, not anywhere near the advertised $18-$22 an hour. Story time: My student was late for 10 minutes. Under ITutorGroup Policy, you can’t leave the lesson without finishing all the content. Therefore, I finished a 25 minute lesson in 20 minutes. As a result, I wasn't able to make the next class within the 3 minute window. This resulted in the next class being cancelled without pay. I followed all their contradictory rules but still lost out in the end. As all sessions are recorded, they didn't even take the time to watch the video to verify my claims. Their only response to my absence dispute was an automated: you need to finish the lesson on time. Students are often late and miss class. The teacher is then blamed for their lateness they have no recourse against. No benefits such as health insurance and 401k if you're working full time or part time. Hours are not guaranteed. Classes are often scheduled less than 24 hours before they begin. Their servers were very unstable and students couldn't connect to them without over 1000 ms ping. My internet is pretty good for my area as I get 200 mbps download and 20 Mbps upload.

Advice to Management

Pay your teachers better. Offer them benefits. Don't blame the teachers for problems they can't solve.

No benefits such as health insurance and 401k if you're working full time or part time.

July 22, 2021

See 1 more answer
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51 English questions out of 51

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